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For Companies At a Glance
- Tasks: Join our team to support and maintain a cutting-edge cross-domain service.
- Company: TwinStream is a tech company focused on delivering exceptional service to government organisations.
- Benefits: Enjoy flexible remote work options and a collaborative team environment.
- Why this job: Be part of a dynamic team using innovative tools to solve real-world problems.
- Qualifications: Must have live DV clearance and experience in application development and support.
- Other info: We celebrate diversity and welcome applications from all qualified candidates.
The predicted salary is between 45000 - 75000 £ per year.
DV Application Support Engineer – Contract (outside of IR35)
Who are we:
In 2019, our founders were working as engineers solving complex cross domain problems within government organisations
TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home.
Details :
Employment: Contract (outside of IR35)
Security Level: Must have live DV- clearance
About the role:
Successful candidates will be working as part of an on-site team to maintain and support a managed cross-domain service using a wide range of technology, platforms and tools. The team employ site reliability engineering tools and practices to continuously verify and improve the service.
Responsibilities:
Build and Deploy code from multiple project teams:
- Maintenance and administration of a CI pipeline building artefacts using Java, Maven and NPM.
- Configuration and execution of component and service acceptance test suites using Maven and Cypress.
- Deployment and configuration of tested services using Terraform and Ansible. Target platforms include OpenShift, RHEL/CentOS and Docker.
- Configuration and deployment of third-party appliances and software services.
Verification & Monitoring:
- Track performance and availability metrics from deployed services with Influx and Grafana.
- Configure automated alerts to trap problems before they become incidents.
- Review application logs and respond to changes in system behaviour as they arise.
Support and troubleshooting:
- Second and third-line support, responding directly to business issues and questions.
- Problem escalation and incident response.
- Root cause analysis and proactive problem solving. The team is empowered to deploy changes in response to arising requirements.
Business-as-usual maintenance:
- Use of automation tools and techniques to reduce toil.
- OS level health checks and patching.
- Experience of work within a managed service environment with a strong focus on service delivery and customer outcomes.
- Experience of application development using java or similar.
- Critical thinker with the ability reason about problems, test hypothesis and make appropriate risk decisions.
- Effective communication and interpersonal skills.
- Quick prioritisation of tasks and the ability to adapt to changing priorities during incident response scenarios.
- Experience with git version control.
- Experience of application deployment and administration using micro-service architectures.
- Experience with asynchronous messaging platforms such as AMQP.
- Experience with infrastructure-as-code tools: Terraform/Ansible.
- Experience with S3 object storage tools and techniques.
- Experience with RDBMS platforms: Oracle or similar.
Further Information:
To meet the security requirements of certain clients and industries we serve, any job offer will be contingent upon the successful completion of a security screening process.
At TwinStream, we take pride in being an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all individuals are valued and respected. We welcome applications from qualified candidates regardless of race, religion, disability, age, sexual orientation, or gender.
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DV Application Support Engineer - Contract (outside of IR35) employer: Twinstream
Contact Detail:
Twinstream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV Application Support Engineer - Contract (outside of IR35)
✨Tip Number 1
Make sure you highlight your experience with CI/CD pipelines, especially using tools like Maven and Terraform. Familiarity with these technologies is crucial for the role, so be ready to discuss specific projects where you've successfully implemented them.
✨Tip Number 2
Since the role involves second and third-line support, prepare to share examples of how you've handled complex troubleshooting scenarios in the past. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Given the emphasis on effective communication, think about times when you've had to explain technical issues to non-technical stakeholders. Being able to convey complex information clearly can set you apart from other candidates.
✨Tip Number 4
Familiarise yourself with the specific technologies mentioned in the job description, such as Docker, OpenShift, and Grafana. Showing that you have hands-on experience or a solid understanding of these tools will make you a more attractive candidate.
We think you need these skills to ace DV Application Support Engineer - Contract (outside of IR35)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your experience with Java, Maven, Terraform, and any other technologies mentioned in the role.
Craft a Strong Cover Letter: Write a cover letter that explains why you are a good fit for the DV Application Support Engineer position. Mention your live DV clearance and how your background in service delivery and application development makes you an ideal candidate.
Showcase Problem-Solving Skills: In your application, provide examples of how you've approached problem-solving in previous roles. Highlight your critical thinking abilities and any experience with root cause analysis and incident response.
Highlight Communication Skills: Effective communication is key for this role. Include examples in your application that demonstrate your interpersonal skills and ability to work collaboratively within a team, especially in high-pressure situations.
How to prepare for a job interview at Twinstream
✨Showcase Your Technical Skills
Make sure to highlight your experience with Java, Maven, Terraform, and Ansible during the interview. Be prepared to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting and root cause analysis, be ready to share examples of how you've approached complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
Effective communication is key in this role, especially when working within a team or responding to business issues. Prepare to discuss how you've successfully communicated technical information to non-technical stakeholders in previous roles.
✨Familiarise Yourself with the Company Culture
Research TwinStream's values and mission to understand their focus on diversity and inclusion. Be ready to express how your personal values align with theirs and how you can contribute to fostering an inclusive environment.
