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- Tasks: Join us as a ServiceNow Business Analyst, supporting and improving our Service Management platform.
- Company: Capita is a leading outsourcer, enhancing business processes for clients across various sectors.
- Benefits: Enjoy remote work, 23-27 days holiday, paid volunteering days, and a supportive career development environment.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to meaningful projects.
- Qualifications: Experience with ServiceNow, strong communication skills, and the ability to gain SC clearance are essential.
- Other info: We promote an inclusive workplace and offer support for diverse needs throughout the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Home based role
Job title:
ServiceNow Business Analyst
Job Description:
Help strengthen our Team as our ServiceNow Business Analyst. Home based role.
Great Opportunity to join our team as our ServiceNow Business Analyst to deploy, maintain and improve our ServiceNow Service Management platform used by Capita to support its external customers and internal staff.
The role involves working with team members, stakeholders, and end users to provide application support, system configuration, delivery, testing, and documentation services. It requires practical experience in designing and configuring solutions, writing specifications, and managing the test and deployment process.
What You\’ll Be Doing:
- Captures business and user requirements (as stories for agile shops).
- Ensures requirements are understood, developed, tested, and delivered to specification
- Design and configure ServiceNow applications and services
- Represent project stakeholders throughout planning, development, and release processes.
- Work with the platform team to develop release estimates.
- Support the testing effort.
- Work with stakeholders to drive adoption.
- Provide BAU Support for any ServiceNow incidents and requests, liaising with customers and 3rd party teams as necessary.
What we\’re looking for:
- Experience working as a ServiceNow Business Analyst, carrying out system maintenance and new implementations.
- Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Action.
- Experience of the CSM module.
- Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.
- Excellent understanding of ServiceNow platform.
- Strong communication skills.
- Ability to gain SC clearance or ideally already possess it.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across 8 countries, Capita\’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We\’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.6bn, Capita\’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We\’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
What\’s in it for you?
- Opportunity to progress your career
- 23 days\’ holiday (rising to 27 days with length of service) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Company matched pension, a cycle2work scheme, 15 weeks\’ fully paid maternity, adoption and shared parental leave and plenty more
You\’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we\’ll provide the support you need to do just that. Our purpose is to create a better outcome for you
What we hope you\’ll do next:
Choose \’Apply now\’ to fill out our short application, so that we can find out more about you.
We\’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We\’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you\’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we\’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
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ServiceNow Business Analyst employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst
✨Tip Number 1
Familiarise yourself with the ServiceNow platform and its various modules, especially ITSM and CSM. Understanding these areas will help you speak confidently about your experience and how you can contribute to the team.
✨Tip Number 2
Network with current or former ServiceNow Business Analysts. Engaging with professionals in the field can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've captured business requirements and delivered solutions in previous roles. Being able to articulate your hands-on experience will demonstrate your capability and fit for the position.
✨Tip Number 4
Showcase your communication skills during any interactions with the hiring team. Since the role involves liaising with stakeholders and end users, demonstrating your ability to communicate effectively will be crucial in making a positive impression.
We think you need these skills to ace ServiceNow Business Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the ServiceNow Business Analyst position. Tailor your application to highlight relevant experience in system maintenance, configuration, and user support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your practical experience with ServiceNow, particularly in areas like Business Rules, Client Scripts, and the CSM module. Use specific examples to demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your passion for the role and how your background aligns with the company's needs. Mention your ability to work with stakeholders and drive adoption of the ServiceNow platform.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Business Analyst role.
How to prepare for a job interview at Capita plc
✨Understand the ServiceNow Platform
Make sure you have a solid grasp of the ServiceNow platform, especially the modules mentioned in the job description like ITSM, CSM, and Performance Analytics. Be prepared to discuss your experience with these tools and how you've used them in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to capture business requirements. Think of examples from your previous work where you successfully gathered user requirements or resolved issues within the ServiceNow environment.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand.
✨Demonstrate Your Agile Experience
As the role involves working in an agile environment, be prepared to discuss your experience with agile methodologies. Highlight any specific projects where you captured user stories and collaborated with cross-functional teams to deliver solutions.
