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- Tasks: Provide 2nd/3rd line support for application issues and guide users on application usage.
- Company: Atos is a global leader in digital transformation, focusing on cybersecurity and cloud solutions.
- Benefits: Enjoy 25 days annual leave, private medical scheme, and unlimited learning opportunities.
- Why this job: Join a diverse team committed to innovation and sustainability in a secure digital environment.
- Qualifications: Proficiency in C#, ASP.NET, and SQL Server; familiarity with Azure services is a plus.
- Other info: We welcome applications from all backgrounds, including those with disabilities.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Application Support Specialist role at Atos
About Atos Group
Atos Group is a global leader in digital transformation with approximately 70,000 employees and annual revenue of about €10 billion, operating in 67 countries under two brands – Atos for services and Eviden for products. European number one in cybersecurity, cloud and high‑performance computing, Atos Group is committed to a secure and decarbonised future and provides tailored AI‑powered, end‑to‑end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space; its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers, employees and members of societies at large to live, work and develop sustainably in a safe and secure information space.
Key Responsibilities
- Support analyst must be willing to participate in an on‑call rota to provide after‑hours support as required.
- Participate in a weekday rota (08:00–18:00) to monitor ServiceNow for new incidents.
- Provide 2nd/3rd line support for application issues, including functionality errors, data discrepancies, integration failures and performance problems, meeting SLA targets.
- Respond to user queries and guide on application usage.
- Develop and implement fixes; perform routine maintenance to ensure reliability.
- Support disaster recovery testing.
- Act as SME for the application, assisting with new initiatives and enhancements.
- Manage handover of new or updated functionality from Development to ensure effective client communication.
Skills We Can\’t Do Without
- Proficiency in C# and ASP.NET.
- Experience with MVC, .NET Core.
- Familiarity with SQL Server, including SQL scripting.
- Knowledge of PowerShell and Windows Server.
- Experience with Microsoft Azure services, including App Services, Function Apps and Monitor/App Insights, Entity Framework and Azure DevOps.
- Experience with Azure DevOps.
Skills We\’d Like
- Knowledge of GitHub.
- Familiarity with YAML pipelines, Azure Resource Manager (ARM) and Bicep.
- Knowledge of Selenium.
- Experience with .NET Blazor.
Benefits
- 25 days annual paid leave.
- Pension contributions up to 10 %.
- Private medical scheme.
- Life assurance.
- Flex Benefits programme.
- Unlimited learning opportunities.
We are a care leaver friendly employer; if you require additional support with your application, please contact our recruiter or send an email to our dedicated email.
As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs.
If you would like to discuss this further, please contact us via our dedicated mailbox UK-Recruitment-Support@atos.net or directly to the responsible recruiter Elvira Dupcheva.
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Application Support Specialist employer: Atos
Contact Detail:
Atos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, especially C#, ASP.NET, and SQL Server. Having hands-on experience or projects showcasing these skills can give you a significant edge during discussions.
✨Tip Number 2
Research Atos and their commitment to digital transformation and decarbonisation. Understanding their mission and values will help you align your responses during interviews and demonstrate your genuine interest in the company.
✨Tip Number 3
Prepare to discuss your experience with incident management and support roles. Be ready to share specific examples of how you've resolved application issues or improved user experiences in previous positions.
✨Tip Number 4
Network with current or former employees of Atos on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specifics of the Application Support Specialist role.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Application Support Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Technical Skills: Emphasise your proficiency in C#, ASP.NET, SQL Server, and any other relevant technologies mentioned in the job description. Provide specific examples of how you've used these skills in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only showcases your technical abilities but also your passion for digital transformation and commitment to providing excellent support. Mention Atos specifically to show your interest in the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Application Support Specialist.
How to prepare for a job interview at Atos
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in C# and ASP.NET during the interview. Be prepared to discuss specific projects where you've used these technologies, as well as any experience with MVC and .NET Core.
✨Demonstrate Problem-Solving Abilities
As an Application Support Specialist, you'll need to tackle various application issues. Prepare examples of how you've resolved functionality errors or integration failures in the past, focusing on your analytical approach and the outcomes.
✨Familiarise Yourself with ServiceNow
Since you'll be monitoring ServiceNow for new incidents, it’s beneficial to understand its functionalities. Brush up on how to navigate the platform and manage incidents effectively, as this will show your readiness for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about Atos's approach to digital transformation and their cloud services. This not only shows your interest in the company but also helps you gauge if their values align with yours.
