Program Manager EU HL CX, EU Hardlines Customer Experience
Program Manager EU HL CX, EU Hardlines Customer Experience

Program Manager EU HL CX, EU Hardlines Customer Experience

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the Basket Building program to enhance customer shopping experiences.
  • Company: Join Amazon, the world's most customer-centric company, based in London.
  • Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
  • Why this job: Be part of an innovative team making a real impact on customer experience.
  • Qualifications: Advanced Excel and SQL skills; experience in program management and cross-functional collaboration required.
  • Other info: Work with international teams and engage with senior leadership.

The predicted salary is between 36000 - 60000 £ per year.

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Program Manager EU HL CX, EU Hardlines Customer Experience, London

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Client:

Amazon EU SARL (UK Branch)

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

a6d9ea376689

Job Views:

10

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Amazon strives to be Earth\’s most customer-centric company where people can find and discover virtually anything they want to buy online. The EU Hardlines CX team supports this vision though its Basket Building program, which helps customers get the most out of their base items by providing opportunities to easily discover relevant, complementary products, accessories, and services at the right times during their purchase journey.

We are looking for a Program Manager to join the team to join our Basket Building program. The ideal candidate will be an experienced program manager who is confident engaging with business and technical partners and dealing with ambiguity. This person will be responsible for leading effort to maximise the impact of existing and new Basket Building CX features, like Virtual Bundles and Accessory Recommendations. This will involve working directly with technical partners to understand go-to-market activities for new CX launches and creating mechanisms to drive business adoption of existing CX feature, to deliver program growth.

You will be the right Program Manager if you are:
• Inventive – You are excited by new challenges and look beyond constraints to develop solutions that achieve more than what was once thought possible.
• Analytical – You have a deep understanding of customer data to power better shopping experiences.
• Problem Solver – You thrive operating autonomously in ambiguous situations.
• Results-Oriented – You set ambitious targets for your products, and you’re focused on achieving that vision throughout product delivery.
• Trust-earner – You recognize that successful delivery is dependent on your ability to build positive working relationships with partner teams. You should be comfortable working with multiple international teams and management.
• The position will be based in Amazon’s office in London.

Key job responsibilities
• Collaborate with internal Amazon teams around the globe to define new product requirements and drive adoption of new launches with internal business teams to maximise customer impact.
• Build, develop and manage the program roadmap to improve the discoverability of complementary items and for features that help Amazon selling partners surfacing complementary items to customers.
• Improve the quality of product recommendations in close collaboration with Software Engineering and Applied Science teams.
• Lead mechanims to drive business engagement with Basket Building at all levels – from SME groups to leadership reviews.

BASIC QUALIFICATIONS

– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
– Experience working cross functionally with tech and non-tech teams
– Experience defining program requirements and using data and metrics to determine improvements
– Experience in program or project management
– Experience implementing repeatable processes and driving automation or standardization
– Experience defining and executing program requirements

PREFERRED QUALIFICATIONS

– Experience in driving end to end delivery, and communicating results to senior leadership
– Experience leading process improvements
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Experience building processes, project management, and schedules

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Program Manager EU HL CX, EU Hardlines Customer Experience employer: Amazon EU SARL (UK Branch)

At Amazon, we pride ourselves on being a leading employer in London, offering a dynamic work culture that fosters innovation and collaboration. As a Program Manager in the EU Hardlines Customer Experience team, you will have access to unparalleled growth opportunities, working alongside diverse international teams to enhance customer experiences. Our commitment to employee development, coupled with a focus on results and trust-building, makes Amazon an exceptional place to advance your career while contributing to our mission of being Earth's most customer-centric company.
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Contact Detail:

Amazon EU SARL (UK Branch) Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Program Manager EU HL CX, EU Hardlines Customer Experience

✨Tip Number 1

Familiarise yourself with Amazon's Basket Building program and its features. Understanding how Virtual Bundles and Accessory Recommendations work will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.

✨Tip Number 2

Network with current or former Amazon employees, especially those in program management or customer experience roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.

✨Tip Number 3

Brush up on your analytical skills, particularly in Excel and SQL. Being able to discuss how you've used data to drive decisions in past projects will be crucial, as this role requires a strong analytical mindset.

✨Tip Number 4

Prepare examples of how you've successfully managed cross-functional teams and dealt with ambiguity in previous roles. Highlighting your problem-solving abilities and results-oriented mindset will resonate well with the hiring team.

We think you need these skills to ace Program Manager EU HL CX, EU Hardlines Customer Experience

Program Management
Stakeholder Management
Cross-Functional Collaboration
Data Analysis
SQL
Advanced Excel Skills (Pivot Tables, VLookUps)
Process Improvement
Automation and Standardization
Project Management
Communication Skills
Problem-Solving Skills
Customer-Centric Mindset
Roadmap Development
Results Orientation
Ability to Work in Ambiguous Situations

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Program Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.

Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in program management, particularly in cross-functional roles. Use specific examples that demonstrate your ability to work with both technical and non-technical teams.

Showcase Analytical Skills: Since the role requires a strong analytical mindset, include instances where you've used data to drive decisions or improve processes. Mention your proficiency in Excel and SQL, as these are essential for the position.

Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for Amazon's customer-centric approach. Discuss how you can contribute to the Basket Building program and enhance customer experiences.

How to prepare for a job interview at Amazon EU SARL (UK Branch)

✨Understand the Role

Make sure you have a solid grasp of what the Program Manager role entails, especially in relation to the Basket Building program. Familiarise yourself with Amazon's customer-centric approach and how this position contributes to enhancing customer experience.

✨Showcase Your Analytical Skills

Prepare to discuss your experience with data analysis, particularly using Excel and SQL. Be ready to provide examples of how you've used data to drive decisions or improve processes in previous roles.

✨Demonstrate Problem-Solving Abilities

Think of specific instances where you've successfully navigated ambiguity or solved complex problems. Highlight your ability to work autonomously and how you approach challenges creatively.

✨Build Rapport with Interviewers

Since the role involves collaboration with various teams, focus on building a positive connection with your interviewers. Share experiences that demonstrate your ability to foster relationships and work effectively across different functions.

Program Manager EU HL CX, EU Hardlines Customer Experience
Amazon EU SARL (UK Branch)
A
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