Systems Administrator IV

At PDI Technologies, we empower some of the world\’s leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

• As a Systems Administrator, you will support both internal and external hosted systems by managing hardware and software infrastructure. You’ll play a key role in supporting Hosted operations, handling complex support requests, collaborating across departments, and maintaining high availability and performance of systems. This position requires working hours aligned to the UK business day: 9:00 AM to 5:00 PM BST (British Summer Time) during summer, and 9:00 AM to 5:00 PM GMT (Greenwich Mean Time) during winter. Candidate must be able to work these hours.

Key Responsibilities

• Prioritize and update support tickets based on urgency and gathered information.
• Follow, Re/Write and share detailed procedure documentation and quick-reference procedures for Tier I,2 3 and peers. (using the company SharePoint and or one drive). Should include : staging, installing, configuring, upgrading, and maintaining physical and virtual servers.
• Communicate effectively across technical teams when working on, through or escalating issues.
• Monitor, identify, and correct issues with platforms including HyperV, Application Support, Server, SAN/NAS etc
• Participate in on-call rotation for urgent after-hours issues. (presently on a 1 in 3 Rota)
• Manage and execute change requests as part of formal change control – Collaborating with internal teams as necessary to provide smooth deployments.
• Design and select storage, data center, network, and client/server environments to design solutions in line with industry best practice.
• Maintain assigned portals/websites, using content creation and management tools as well as digital media.
• Perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
• Provide fault isolation and resolution to limit and address issues promptly.
• Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.
• Implement required security measures such as firewalls or message encryption.
• Identify and report noncompliance with policies and escalate where needed.
• Develop personal capabilities through training, education, and certification to stay current with best practices and technology.

Qualifications

• 4+ years of experience as a Systems Administrator or equivalent education.
• Good Testing and Reporting Skills
• A good understanding of Data Collection and Analysis
• Data Management Skills
• Hands-on experience with Hyper-V virtualization platform – Including clustering/clustered storage
• A good understanding of PCI-DSS Practice is a plus
• Proficient in communication – both written and verbal – especially in English.
• Strong server/system/SQL and Software troubleshooting abilities.
• Self-driven and adaptable to a fast-paced and growing environment.
• Organized, detail-oriented, and capable of handling confidential documentation.
• Effective collaborator across technical and non-technical teams.

• Technical Competencies
• Solid foundation in networking principles.
• Proficiency in Windows Server and Active Directory administration and issue resolution.
• Strong understanding of Windows Clustering for high-availability services.
• Experience with Windows backup solutions – Veeam preferred
• Experience administering SAN solutions (e.g., provisioning, monitoring).
• Good understanding of Windows Server Update Services (WSUS).
• Good understanding of SQL Server – including monitoring, troubleshooting, and basic maintenance.
• Experience with Windows Certificate Management is a plus.
• Ability to write/debug PowerShell scripts for automation and system tasks.
• Good to great understanding of switch configuration and firewall rule sets is a strong plus.
• Barracuda platform knowledge – including Load Balancer, Web Application Firewall (WAF), and NextGen Firewall – is highly desirable.
• Cisco ASA firewall experience is a strong bonus

Behavioral Competencies

• Ensures Accountability
• Decision Quality
• Tech Savvy
• Collaborates
• Communicates Effectively

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

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