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For Companies At a Glance
- Tasks: Design user-centric services and lead teams to create end-to-end solutions.
- Company: Join DWP, the UK's largest government department, making a real impact on millions of lives.
- Benefits: Enjoy hybrid working, flexible hours, 26-31 days holiday, and a generous pension scheme.
- Why this job: Be part of a collaborative culture that values innovation and social impact.
- Qualifications: Extensive experience in service design and strong communication skills required.
- Other info: Opportunities for professional development and community engagement.
The predicted salary is between 66058 - 71675 £ per year.
Join to apply for the Senior Service Designer role at Graphics Unlimited (Vic) Pty Ltd.
Paying up to £66,058 (national) / £71,675 (London) plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
DWP. Digital with Purpose.
We are looking for Senior Service Designers to join our team.
We want people who can design services and enable others to do so as well. You\’ll focus on user-centric service design, collaborating with product, delivery, and operational teams.
In DWP Digital, our teams use innovative ideas and technology to build solutions used daily by nearly everyone in the UK, supporting millions of lives.
DWP is the UK\’s largest government department, helping people into work and managing payments over £195bn annually.
The scope of our work is vast, with complex problems to solve. We invite you to join us.
Skills, knowledge, and experience needed:
- Extensive experience in hands-on service design for complex problems.
- Expertise in user-centered design to develop end-to-end services aligning with government principles and citizen needs.
- Ability to influence and communicate effectively with stakeholders at all levels.
- Supportive of a collaborative work environment within teams and the wider community.
Your role:
As a Senior Service Designer, you will use research and data to shape digital and non-digital services, leading teams to design end-to-end solutions that serve DWP colleagues and millions of users.
You will analyze user needs, business goals, and policy requirements, using storytelling and visualizations to articulate comprehensive services across departments.
Leading stakeholder communication, facilitating collaboration, and driving decision-making are key aspects of your role.
Details, wages, and perks:
Location: Based in London, Birmingham, Leeds, Manchester, or Newcastle, with a hybrid working model.
Pay: Up to £66,058 nationally / £71,675 in London.
Pension: Civil service pension with 28.97% employer contributions (up to £16,094/year).
Holidays: 26 days rising to 31 days, plus public holidays and up to 3 additional days off per month on flexi-time.
Benefits include:
- Recognition awards and a positive work culture.
- Flexible working policies.
- Volunteer leave and charitable giving options.
- Inclusive environment with \’I Can Be Me in DWP\’.
- Discounts, interest-free loans, sports, social activities, and professional development opportunities.
Application process:
- Apply online via Civil Service Jobs with full instructions.
- Single-stage online interview.
Click apply to start your application.
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Senior Service Designer employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Familiarise yourself with DWP's mission and values. Understanding their focus on user-centric service design will help you align your experience with their goals during the interview.
✨Tip Number 2
Prepare examples of your previous work that demonstrate your ability to solve complex problems through service design. Be ready to discuss how you've influenced stakeholders and collaborated with teams.
✨Tip Number 3
Research current trends in user-centered design and be prepared to discuss how these can be applied within the context of government services. This shows your commitment to staying updated in your field.
✨Tip Number 4
Practice your storytelling skills. Being able to articulate your design process and the impact of your work through engaging narratives will resonate well with the interviewers.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Service Designer position. Familiarise yourself with user-centric design principles and how they apply to government services.
Tailor Your CV: Customise your CV to highlight your extensive experience in service design, particularly for complex problems. Emphasise your expertise in user-centered design and any relevant projects that demonstrate your ability to influence stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service design and your understanding of DWP's mission. Use specific examples from your past work to illustrate how you can contribute to their goals and enhance user experiences.
Prepare for the Interview: Anticipate questions related to your experience with stakeholder communication and collaboration. Be ready to discuss how you've used research and data to shape services, and prepare to share examples of your storytelling and visualisation skills.
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Understand User-Centric Design
Make sure you can articulate your experience with user-centered design principles. Be prepared to discuss how you've developed end-to-end services that align with user needs and government principles.
✨Showcase Your Collaborative Skills
Highlight your ability to work collaboratively within teams and across departments. Share examples of how you've facilitated communication and collaboration among stakeholders to drive decision-making.
✨Prepare for Complex Problem-Solving
Be ready to discuss specific complex problems you've solved in previous roles. Use storytelling techniques to explain your thought process and the impact of your solutions on users and the organisation.
✨Familiarise Yourself with DWP's Mission
Research DWP's goals and the services they provide. Understanding their mission will help you tailor your responses and demonstrate your alignment with their values during the interview.
