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- Tasks: Lead supply chain strategies and develop tailored logistics solutions for clients.
- Company: Join a dynamic manufacturing company focused on innovative freight solutions.
- Benefits: Enjoy a competitive salary, pension scheme, healthcare plan, and 22 days holiday.
- Why this job: Be part of a collaborative team driving impactful client partnerships and strategic initiatives.
- Qualifications: 5-10 years in supply chain management; degree in relevant field preferred.
- Other info: Opportunities for professional growth and participation in social events.
The predicted salary is between 60000 - 75000 £ per year.
Our client is one of the leading British logistics providers headquartered at a purpose-built facilities in Birmingham. Well established offering supply chain management, transformation, and delivery projects – Forwarding, 3PL, 4PL and operational knowledge from a Freight Forwarder, Logistics Service Provider with a balanced portfolio of inbound and outbound blue-chip clients
We are now recruiting for a Head of Customer Solutions in the Birmingham area
The main purpose of the role, will involve working closely with account and business development managers to identify, qualify and pitch compelling value propositions to new and existing customers. For existing customers, focusing on the development of strategic client partnerships via win-win joint value creation initiatives.
Concentrating on supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling the full range of freight and full logistics solutions, including:
* Proactive qualification of opportunities in conjunction with Commercial and Key Account teams
* Project management of supply chain development engagements, from qualification to value proposition delivery, including positioning and discussion of proposals with Customers in a consultative and proactive manner
* Overall responsibility for the creation of the companies value proposition: Manging virtual, cross functional and remote teams with different disciplines
* Prepare, organise and run internal and customer workshops and whiteboard sessions, aimed at understanding customer strategy, business model, supply chain strategies, needs and challenges to identifying future supply chain potential.
Knowledge, Skills –
* 5-10 years consistent exposure on strategic supply chain management, transformation, and delivery projects – Forwarding, 3PL, 4PL and operational knowledge from Freight Forwarder, Logistics Service Provider, Manufacturing or Consulting background
* Supply Chain Management knowledge – Business acumen and basic financial knowledge – Process mapping and re-engineering (Six sigma, SCOR or similar desirable)
* Ability to analyse data, derive insights, identify value levers and quantify qualitative and quantitative customer value delivered by Metro solutions related to the identified areas of opportunity.
* Supply Chain Management systems / Information Systems knowledge -Interest and acute awareness and understanding of technology and digitisation value and application in supply chain.
* Local and international market know – English as a first language is fundamental
Degree
Undergraduate Degree in Economics, Supply Chain Management or Engineering (preferred, but not mandatory)
Package and Benefits:
* Salary £60,000 to £75,000 dependent upon experience
* Pension
* 22 days holiday to start
* Rewards and Discounts
* Heath care plan
* Cycle to work scheme
* Social events
* Free Parking
* Plus more
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Head of Customer Solutions - Freight employer: Freight Personnel
Contact Detail:
Freight Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Solutions - Freight
✨Tip Number 1
Network with professionals in the freight and supply chain industry. Attend relevant events, webinars, or workshops to connect with potential colleagues and learn about the latest trends. This can help you gain insights into what companies like us are looking for in a Head of Customer Solutions.
✨Tip Number 2
Familiarise yourself with our company’s value proposition and recent projects. Understanding our approach to customer solutions will allow you to tailor your discussions during interviews, showcasing how your experience aligns with our goals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully developed and implemented supply chain strategies in the past. Highlighting measurable outcomes from your previous roles can demonstrate your capability to drive results in this position.
✨Tip Number 4
Stay updated on the latest technologies and digitisation trends in supply chain management. Being knowledgeable about these advancements will not only impress us but also show that you are proactive and forward-thinking in your approach to customer solutions.
We think you need these skills to ace Head of Customer Solutions - Freight
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in strategic supply chain management and any specific projects you've led. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, focus on your ability to develop and implement supply chain strategies. Share specific examples of how you've built client partnerships and delivered tailored logistics solutions.
Showcase Your Skills: Emphasise your knowledge of supply chain management systems and your experience with process mapping or re-engineering methodologies like Six Sigma. This will show that you have the technical skills needed for the role.
Highlight Leadership Experience: Since the role involves leading cross-functional teams, be sure to mention any leadership roles you've held. Discuss how you've organised workshops or managed projects to drive results.
How to prepare for a job interview at Freight Personnel
✨Showcase Your Strategic Thinking
As the Head of Customer Solutions, you'll need to demonstrate your ability to develop and implement supply chain strategies. Be prepared to discuss specific examples from your past experience where you successfully identified customer needs and created tailored solutions.
✨Highlight Your Collaborative Skills
This role requires leading cross-functional teams and building strategic client partnerships. During the interview, share instances where you've effectively collaborated with different departments or stakeholders to achieve a common goal.
✨Demonstrate Your Analytical Abilities
The ability to analyse data and derive insights is crucial for this position. Prepare to discuss how you've used data in previous roles to quantify customer value and improve supply chain processes, perhaps through process mapping or re-engineering.
✨Stay Updated on Industry Trends
With technology and digitisation playing a significant role in supply chain operations, it's important to show your awareness of current trends. Research recent advancements in supply chain management and be ready to discuss how they could impact the company's operations.
