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- Tasks: Resolve telecom billing issues and ensure client satisfaction daily.
- Company: Digital Direction offers innovative Managed Telecom Solutions with a fun, dynamic culture.
- Benefits: Enjoy remote work options and a supportive team environment.
- Why this job: Join a passionate team that values independent thinkers and fosters personal growth.
- Qualifications: 10+ years in telecom billing resolution; strong attention to detail and communication skills required.
- Other info: This is a full-time, mid-senior level position in the telecommunications industry.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Telecom Billing Resolution Specialist role at Digital Direction
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Join to apply for the Telecom Billing Resolution Specialist role at Digital Direction
Welcome to Digital Direction, your source for Managed Telecom Solutions.
The culture at Digital Direction is both dynamic and fun. We are an interesting, passionate group of independent thinkers and doers who support and inspire each other each day. You will not find the typical corporate perspectives at Digital Direction; we have been there and done that at other organizations, and now we are doing it our way.
For 22 years and counting, or success is credited to investing heavily in our most important asset – our people. We hire the best industry experts and treat them very well. We are always looking to add even more value to our team.
This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base. The candidate would interface with clients and vendors to facilitate client billing resolution. The position offers virtual office (remote).
Responsibilities
- Investigate and resolve all client telecom carrier billing issues
- Secure carrier credits/refunds
- Track and monitor open disputes and ensure timely resolution, while maintaining thorough documentation for traceability and metrics
- Ensure adherence to client financial controls, corporate policies, and telecom contract guidelines
- Monitor compliance requirements related to telecom billing and SLA’s
- Serve as a point of contact for carrier escalations, ensuring strong partnerships while advocating the company’s best interests
Requirements
- 10+ years’ experience in telecom expense management and billing resolution
- Strong attention to detail; proven track record of identifying and resolving billing discrepancies.
- Hands-on experience auditing telecom invoices (voice, data, wireless)
- Familiarity with telecom billing systems, carrier portals, and contract terms
- Practical experience in wireline and wireless telecommunications services, including knowledge of carriers, billing structures, and contract terms.
- Expertise in MS Excel and data analysis tools to manage and reconcile large datasets
- Proficiency with telecom expense management (TEM) platforms or specialized billing software.
- Experience working in a CRM system (Salesforce, MS Dynamics etc.)
- Excellent communication, leadership, negotiation, and conflict resolution abilities
If you meet the requirements and are passionate about working with clients in the telecom industry, we encourage you to apply for this exciting opportunity.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Telecommunications
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Telecom Billing Resolution Specialist employer: Digital Direction
Contact Detail:
Digital Direction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecom Billing Resolution Specialist
✨Tip Number 1
Familiarise yourself with telecom billing systems and carrier portals. Understanding these tools will not only help you in the role but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Brush up on your negotiation and conflict resolution skills. Since you'll be advocating for clients and resolving disputes, showcasing these abilities during interviews can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the telecom industry. Engaging with others in the field can provide insights into the company culture at Digital Direction and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with telecom expense management platforms. Being able to articulate your hands-on experience with these tools will show that you're ready to hit the ground running.
We think you need these skills to ace Telecom Billing Resolution Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 10+ years of experience in telecom expense management and billing resolution. Include specific examples of how you've resolved billing discrepancies and your familiarity with telecom billing systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the telecom industry and your ability to advocate for clients. Mention your strong communication and negotiation skills, as well as your hands-on experience with auditing telecom invoices.
Showcase Relevant Skills: Emphasise your expertise in MS Excel and data analysis tools. Highlight any experience you have with telecom expense management platforms or CRM systems like Salesforce or MS Dynamics, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Telecom Billing Resolution Specialist position.
How to prepare for a job interview at Digital Direction
✨Showcase Your Telecom Expertise
Make sure to highlight your 10+ years of experience in telecom expense management and billing resolution. Be prepared to discuss specific examples of how you've successfully resolved billing discrepancies in the past.
✨Demonstrate Attention to Detail
Since this role requires a strong attention to detail, share instances where your meticulous nature helped identify and resolve complex billing issues. Use metrics or outcomes to illustrate your success.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of telecom billing systems, carrier portals, and CRM platforms like Salesforce or MS Dynamics. Being able to discuss your hands-on experience with these tools will show you're ready to hit the ground running.
✨Prepare for Conflict Resolution Scenarios
Given the nature of the role, be ready to discuss your negotiation and conflict resolution skills. Prepare examples of how you've effectively managed escalations and maintained strong partnerships with clients and carriers.
