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For Companies At a Glance
- Tasks: Lead the Desktop team to enhance service management and performance.
- Company: Join DWP, the UK's largest government department, making a real impact daily.
- Benefits: Enjoy hybrid working, flexible hours, 26-31 days holiday, and a generous pension.
- Why this job: Be part of an award-winning culture focused on innovation and personal growth.
- Qualifications: Strong leadership skills, ITIL experience, and familiarity with desktop technologies required.
- Other info: Opportunity for volunteering time off and authentic self-expression in the workplace.
The predicted salary is between 58000 - 82000 ÂŁ per year.
Lead IT Service Manager – Graphics Unlimited (Vic) Pty Ltd
As a Lead IT Service Manager, you will oversee end‑to‑end service delivery, covering technology, support, and user experience. You will manage SLAs, lead incident and problem management, guide your team to deliver high‑quality support, mentor others, manage stakeholders, and support out‑of‑hours incident response as part of a rota.
Pay of £75,026 plus 28.9% employer pension contributions. Hybrid working: 60% home, flexible hours, and a great work‑life balance.
Responsibilities
- Define and manage service level agreements.
- Drive resolution of complex incidents and problems.
- Ensure services meet business and user needs.
- Lead service management activities including incident, problem, service design, transition and continuous improvement.
- Manage stakeholder relationships and support live service operations.
- Line manage, support development of others, and act as a point of escalation.
- Participate in a rota for out‑of‑hours major incident support.
Skills, knowledge and experience
- Service Leadership Through Change – lead multi‑functional IT service teams through significant change or incident management, communicate effectively and deliver measurable service improvements.
- Performance‑Driven Delivery – use performance data and analytics to drive improvements in desktop service delivery.
- Stakeholder & Supplier Engagement – build and maintain strong relationships with senior stakeholders and suppliers, manage conflicting priorities.
- Environment Management – coordinate across Dev, Test, SI and Live environments, identify and mitigate risks.
- Technology Integration – implement and integrate emerging technologies such as Intune, Windows 365 and AI/ML into live service operations.
Benefits
- ÂŁ75,026 base salary.
- 28.9% employer pension contribution.
- 26 days leave, with up to 3 extra days off per month on flexi‑time.
- Hybrid model: approximately 60% office, 40% home.
- Supportive culture – awards, flexible hours, family‑friendly policies, volunteering time, charity giving.
- Discounts and savings on shopping, fun days out.
- Interest‑free loans to buy a bike or a season ticket.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
Apply now to join our digital team and help build innovative, scalable and user‑centric digital solutions.
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Lead IT Service Manager employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management, particularly around Desktop technologies like W365 and Intune. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the IT service management space, especially those who have experience in government or large-scale organisations. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've fostered a culture of continuous improvement in past roles. Be ready with specific examples that highlight your ability to inspire teams and drive performance.
✨Tip Number 4
Understand the 'Route to Live' concepts and be prepared to explain how you would apply these in managing environments. This will show your depth of knowledge and readiness to tackle the challenges of the role.
We think you need these skills to ace Lead IT Service Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Lead IT Service Manager position at Graphics Unlimited. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your leadership experience and any previous roles in IT service management. Use specific examples to demonstrate how you've successfully managed teams and improved service processes.
Showcase Technical Skills: Mention your familiarity with Desktop technologies and IT service management tools like ServiceNow or BMC. Highlight any experience with AI/ML platforms and automation technologies, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the role and the organisation. Discuss how your vision aligns with the company's goals and how you can contribute to their success.
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Showcase Your Leadership Skills
As a Lead IT Service Manager, strong leadership is crucial. Be prepared to discuss your experience in managing teams and fostering a culture of continuous improvement. Share specific examples of how you've inspired your team and driven performance.
✨Demonstrate Your Technical Knowledge
Familiarity with Desktop technologies and IT Service Management tools is key for this role. Brush up on your knowledge of W365, Intune, and platforms like ServiceNow or BMC. Be ready to explain how you've used these technologies in past roles.
✨Prepare for Problem-Solving Scenarios
Expect to face complex challenges during the interview. Prepare to discuss your analytical thinking and problem-solving techniques. Use real-life examples to illustrate how you've tackled difficult situations in previous positions.
✨Understand the 'Route to Live' Concepts
Since the role involves environment management, ensure you understand the 'Route to Live' concepts. Be ready to discuss how you've managed different environments (Dev/Test/Live) and how this knowledge can benefit the team at Graphics Unlimited.
