At a Glance
- Tasks: Support workplace networks and maintain desktop operations while managing IT projects.
- Company: Join JD.COM, a leader in global support functions and innovative technology solutions.
- Benefits: Enjoy competitive salary, potential remote work options, and a dynamic work environment.
- Why this job: Be part of a tech-savvy team that values quick problem-solving and collaboration.
- Qualifications: Bachelor's degree in Computer Science with 3+ years of experience in IT support.
- Other info: Mid-level network certifications preferred; English and Chinese skills are a plus.
The predicted salary is between 28000 - 42000 Β£ per year.
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Leading JD Global Supporting Function Hires
Job Responsibilities:
1、Responsible for workplace network, desktop operation and maintenance support, and project management.
2、Install, configure, and maintain network devices and servers; perform routine maintenance, inspections, and on-site troubleshooting for information systems and networks.
3、Maintain company computers, printers, audiovisual conferencing systems, and other office equipment and systems.
4、Handle daily incident tickets, problem tickets, and other workflow tasks according to IT department requirements and processes.
5、Respond quickly to business needs and provide solutions.
Qualifications:
1、Bachelor\’s degree or higher in Computer Science or a related field, with at least 3 years of work experience.
2、Familiar with desktop environments and operating systems, capable of troubleshooting user desktops and terminals; understanding of Active Directory (AD) architecture, DHCP, DNS management, and security access authentication.
3、Proficient in routing, switching, security, VPN, NLB, and other network technologies; familiar with mainstream network devices and solutions; experience in installing, configuring, and troubleshooting firewalls, routers, and switches. Holding a mid-level or higher certification from a major network vendor is preferred.
4、Strong communication skills, ability to learn quickly, and a team-oriented mindset.
5、Prefer working-level proficiency in English and Chinese communication skills.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Software Development, Transportation, Logistics, Supply Chain and Storage, and Retail
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IT Support Engineer employer: JD.COM
Contact Detail:
JD.COM Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land IT Support Engineer
β¨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, DHCP, and DNS management. Being able to discuss these topics confidently during an interview will show your expertise and readiness for the role.
β¨Tip Number 2
Highlight any relevant certifications you hold, especially those from major network vendors. If you donβt have them yet, consider pursuing a mid-level certification to boost your qualifications before applying.
β¨Tip Number 3
Prepare examples of past experiences where you successfully handled incident tickets or troubleshooting tasks. Being able to share specific scenarios will demonstrate your problem-solving skills and ability to respond quickly to business needs.
β¨Tip Number 4
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Consider conducting mock interviews with friends or using online platforms to refine your communication style.
We think you need these skills to ace IT Support Engineer
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your skills in troubleshooting, network management, and any certifications you hold. Use keywords from the job description to align your experience with what JD.COM is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific experiences where you've successfully handled incident tickets or managed projects, as this will demonstrate your capability to meet the job requirements.
Showcase Technical Skills: In your application, clearly list your technical skills related to desktop environments, network technologies, and any relevant certifications. This is crucial for an IT Support Engineer role, so make it easy for the hiring team to see your qualifications.
Highlight Communication Skills: Since strong communication skills are essential for this role, include examples of how you've effectively communicated with team members or clients in previous positions. This could be through resolving issues or providing training on new systems.
How to prepare for a job interview at JD.COM
β¨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description. Brush up on your knowledge of network devices, troubleshooting techniques, and any relevant certifications you hold. Being able to discuss these confidently will show that you're a strong candidate.
β¨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've handled IT incidents or challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to respond quickly and effectively to business needs.
β¨Show Your Communication Skills
Since strong communication is key for this role, practice explaining complex technical concepts in simple terms. Be ready to discuss how you've worked with non-technical colleagues or clients to resolve issues, showcasing your ability to bridge the gap between tech and users.
β¨Research the Company Culture
Familiarise yourself with JD.COM's values and work environment. Understanding their culture will help you tailor your answers to align with what they value in an employee, making you a more attractive candidate.