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- Tasks: Lead our Front of House team and ensure exceptional customer service.
- Company: Franco's is a historic family-owned Italian restaurant in London, established in 1946.
- Benefits: Earn £18-£19 per hour, enjoy 28 days holiday, and receive a 50% discount at our restaurants.
- Why this job: Join a passionate team in a vibrant environment with growth opportunities and a focus on training.
- Qualifications: Experience as a Reception Manager in hospitality, strong leadership, and excellent communication skills required.
- Other info: Closed on Sundays and offers annual staff parties and delicious meals while on duty.
The predicted salary is between 45000 - 47500 £ per year.
An exciting opportunity has arisen for an experienced full-time Reception Manager to join our Front of House team at Franco’s on Jermyn Street, Green Park.
Why join the Franco’s team?
– Offering approx £18 to £19 per hour or £45,000 to £47,500 per year plus yearly bonus
– Approx. 48 hours a week Monday to Saturday with 2 days off per year
– The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
– 28 days holidays (inc. bank holidays) + additional days given for years of service
– Training & development opportunities including company funded courses
– Career progression planning with platform ‘Flow Hospitality’
– Growth opportunities within both restaurants in the company
– 50% discount in each restaurant within the group (Franco’s and Wiltons)
– Company sickness pay
– Company pension scheme
– Uniforms allowance
– Dry cleaning
– Delicious meals whilst on duty
– Recommend a friend Scheme
– Annual staff party
Who are we?
Franco’s first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco’s is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.
The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco’s is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays. For more information please visit our website www.francoslondon.com.
What can you bring to the team?
– Previous experience as a Reception Manager in a similar establishment, catering for 80 to 120 covers during each service
– Hospitality experience necessary
– Sevenrooms & TISSL/Horizon experience would be beneficial
– Exceptional customer service skills
– Management & leadership skills
– Excellent communication, organisational skills & telephone manner
– Calm under pressure
– Real pride & passion for what you do
– Motivation, commitment, success orientated with a ‘can do’ attitude
– Knowledge and diversity from previous roles to the team
– Enthusiasm, drive & desire to learn
Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.
Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
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Reception Manager employer: Wiltons
Contact Detail:
Wiltons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with Franco's history and values. Understanding the restaurant's legacy and its focus on traditional Italian cuisine will help you connect with the team and demonstrate your genuine interest during any interviews.
✨Tip Number 2
Highlight your experience in managing a busy reception area. Be prepared to discuss specific examples of how you've successfully handled high-pressure situations, as this role requires calmness and exceptional organisational skills.
✨Tip Number 3
If you have experience with Sevenrooms or TISSL/Horizon, make sure to mention it. Familiarity with these systems can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to showcase your customer service skills. Think of scenarios where you've gone above and beyond for guests, as this will resonate well with Franco's commitment to exceptional service.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Reception Manager or in similar roles. Focus on relevant skills such as customer service, management, and organisational abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Franco's values. Mention specific experiences that demonstrate your ability to manage a busy reception area and provide exceptional customer service.
Highlight Relevant Experience: In your application, emphasise any experience you have with systems like Sevenrooms and TISSL/Horizon, as well as your ability to handle high-pressure situations. This will show that you are well-prepared for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Wiltons
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience as a Reception Manager or in similar roles. Discuss specific situations where you provided exceptional customer service, managed a team, or handled high-pressure scenarios.
✨Familiarise Yourself with the Venue
Before the interview, take some time to learn about Franco's history, its menu, and its unique offerings. This will show your genuine interest in the restaurant and help you answer questions more effectively.
✨Demonstrate Leadership Skills
Prepare examples that showcase your management and leadership abilities. Discuss how you've motivated your team, resolved conflicts, or improved service standards in your previous roles.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This could include inquiries about the team dynamics, training opportunities, or the restaurant's future plans. It shows you're engaged and serious about the position.
