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- Tasks: Manage IT service continuity and develop strategies to minimize disruptions.
- Company: Join Methods, a leader in IT service management focused on public sector solutions.
- Benefits: Enjoy flexible working arrangements and the opportunity to work on impactful projects.
- Why this job: Be part of a dynamic team ensuring critical IT services run smoothly during incidents.
- Qualifications: Strong background in Service Continuity Management and ITIL experience required.
- Other info: This role is expected to be outside IR35; assessment details provided in the first week.
The predicted salary is between 43200 - 72000 £ per year.
Methods are looking for a ITSCM/Service Continuity Manager for an on-going contract.IT Service Continuity Management (ITSCM) is to ensure that IT services are available as quickly as possible, when technical disruptions occur and to minimise the impact of incidents on business operations, such as downtime, costs, and reputational damage.Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. The ITSCM will validate existing Business Impact Assessments for all Technology services and will also establish the process for completing new BIAs for upcoming services.Role Duties:Help our clients Technology plan for incidents: Develop and establish effective, standardised processes for incident management, to enable service continuity.Analyse threats: Identify potential threats like cyberattacks, equipment failures, or human error.Reduce risk: Develop strategies to reduce the risk of incidents, such as redundancy and backup systems and mitigate with a Service Continuity Plan.Plan for recovery: Create recovery plans and procedures agreed with the Business to ensure IT services can be restored quickly within agreed service levels.Test plans: Plan and conduct testing (including desktop exercises) to ensure plans work as intended. Establish a process for regular testing and training.About You:This role would best suit an individual who has a proven track record in delivery in a similar roleRelevant qualifications, skills and experience in Service Continuity Management including development and management of Business Continuity plansProven Skills and Experience working in a Public Sector roleIdeally experience in working in a ITIL environmentITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable)Proven experience in communicating with a variety of stakeholders at different levelsStrong Team working skills and management of line reportsAble to work without supervisionStrong inter-personal skillsFollowing a role assessment, this role is expected to be outside IR35. Please, note this is not a final IR35 determination as this will be assessed in the first week to ensure that the ways of working are clear for you to complete the assessment. Please, note you will pay for your assessment via QDOS, this will be arranged by our IR35 team in your first week.
ITSCM/Service Continuity Manager employer: Methods
Contact Detail:
Methods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSCM/Service Continuity Manager
✨Tip Number 1
Make sure to familiarize yourself with ITIL principles and frameworks, as this role heavily relies on them. Understanding the nuances of IT Service Continuity Management within an ITIL context will give you a significant edge.
✨Tip Number 2
Network with professionals in the Public Sector who have experience in Service Continuity roles. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific incidents you've managed in the past. Highlight your problem-solving skills and how you developed strategies to mitigate risks and ensure service continuity during those events.
✨Tip Number 4
Stay updated on current trends and threats in IT service management, such as cyberattacks and equipment failures. Being knowledgeable about these issues will demonstrate your proactive approach to risk management.
We think you need these skills to ace ITSCM/Service Continuity Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in Service Continuity Management, particularly within ITIL and Public Sector environments. Use specific examples that demonstrate your ability to manage incidents and develop Business Continuity plans.
Showcase Your Skills: Clearly outline your skills related to incident management, risk reduction, and recovery planning. Mention any relevant qualifications, such as the ITIL Foundation Certificate, and how they apply to the role.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Address the key responsibilities and requirements mentioned, such as developing standardized processes and conducting testing for service continuity.
Communicate Effectively: Demonstrate your strong communication skills by ensuring your application is clear and concise. Use professional language and structure your documents well to make a positive impression on the hiring team.
How to prepare for a job interview at Methods
✨Showcase Your ITSCM Expertise
Make sure to highlight your experience in IT Service Continuity Management. Discuss specific instances where you've successfully managed service continuity during incidents, and how your actions minimized downtime and costs.
✨Demonstrate Your Knowledge of ITIL
Since the role requires familiarity with ITIL, be prepared to discuss your understanding of ITIL principles and how you've applied them in previous roles. Mention any relevant certifications you hold, such as the ITIL Foundation Certificate.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare examples of how you've identified threats, developed risk reduction strategies, and created recovery plans in past roles.
✨Communicate Effectively with Stakeholders
The ability to communicate with various stakeholders is crucial. Be ready to share examples of how you've effectively communicated complex information to different audiences, ensuring everyone is on the same page during incidents.
