Collections and Customer Service Advisor

Contract Type: Permanent 37.Bonus: Quarterly bonus paid after probation if set KPIs are achieved ● Days of Work: Monday to Friday 9:00 – 17:30 Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer This will involve a tour of the building. As the Indoor Account Manager, your primary responsibility will be to proactively manage an existing customer base of currently around 800 customers, each spending up to £700 per week with either DPD or DPD Local. You will build great working relationships with them to help retain their loyalty to our company and develop each account through sales and high level service. Developing account plans for each customer to support the Account Manager portfolio revenuecontribution targets ● Maintainingupdating information via SalesForce and other systems used ● Monitoring the profitability and profile of each customer to ensure the account is trading within acceptable levels ● Identifying and managing the resolution of customer problems to secure long term account retention ● To complete Annual Price Increases for all accounts within your portfolio ● Working with the sales teams to accept accounts for handover in line with company policies and trading agreements You will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience within Account Management Customer Relationship Management. You will have a natural ability to engage with customers both over the phone and via email, delivering outstanding customer service to ensure our customers expectations are met. It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers. Have knowledge and experience in sales & upselling to existing customers ● IT literate and proficient in Microsoft OfficeGoogle Suite applications and SalesForce would be advantageous ● Be able to liaise with customers using telephone and online meeting resources as well as email ● We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. Holiday trading ● Free life assurance of 4 x salary on joining the pension scheme ● Free On Site Parking ● Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping ● For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers promises, then this is the job for you!