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- Tasks: Lead membership initiatives and enhance donor engagement for the Design Museum.
- Company: Join the Design Museum, a hub of creativity and innovation in London.
- Benefits: Enjoy a hybrid work model, 25 days holiday, and a vibrant workplace culture.
- Why this job: Make a real impact on art and design while growing your career in fundraising.
- Qualifications: Experience in managing membership schemes and a passion for creative fundraising required.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 34000 - 45000 ÂŁ per year.
Senior Membership and Fundraising Manager
Join to apply for the Senior Membership and Fundraising Manager role at the Design Museum
Senior Membership and Fundraising Manager
Join to apply for the Senior Membership and Fundraising Manager role at the Design Museum
Get AI-powered advice on this job and more exclusive features.
Overview
The Senior Membership and Fundraising Manager is responsible for leading on the museum’s membership offer, as well as supporting the donor development journey through on-site donations and conversion to philanthropic giving streams. The principal aim of the role is to increase support for the museum’s programme of exhibitions and learning activities through membership, in-gallery giving and prospect identification.
Overview
The Senior Membership and Fundraising Manager is responsible for leading on the museum’s membership offer, as well as supporting the donor development journey through on-site donations and conversion to philanthropic giving streams. The principal aim of the role is to increase support for the museum’s programme of exhibitions and learning activities through membership, in-gallery giving and prospect identification.
Job scope
Working closely with the Membership Officer, supported by the Head of Philanthropy, the role will require the post holder to deliver a strong acquisition strategy, increase retention and oversee all aspects of the administration of the individual membership scheme, managing the CRM database, responding to members\’ enquiries, and processing memberships.
Job Description
- The full job description and person specification is available to download from our careers portal vacancy posting.
Strategy
- Develop a strategy for growth of the membership base in line with organisational targets, developing recruitment campaigns through direct marketing, email, and in-gallery promotion.
- Create and implement membership campaigns that deliver robust member acquisition and retention plans.
- Increase the membership retention rate and the number of members paying by Direct Debit.
Activation
- Ensure the effective delivery of the membership scheme including timely renewals and accurate communications, including monthly e-newsletters and an annual programme of relevant events.
- To manage the membership pages of the museum’s website, co-ordinating copy and making sure the pages are always relevant and up to date, making changes as necessary.
- Manage the development and delivery of an event programme for members.
Analysis and reporting
- Work with the IT team and Membership and Fundraising Officer to ensure the CRM database [Microsoft Dynamics] is configured to hold all relevant information on past, current, and potential members and donors and that this information is up to date, accurate, searchable, and capable of essential report writing.
- To maintain all member information in accordance with relevant Data Protection legislation.
- Analyse trends in membership and in-gallery giving through database reporting and competitor evaluation, using this to drive strategic decision making.
People management
- Line-management of the Membership and Fundraising Officer, providing them with direction and leadership to ensure the delivery of membership growth strategy.
Administration
- Manage membership income and expenditure budgets.
- Support the Membership Officer to handle all membership enquiries by email, telephone and in person.
- Manage the membership renewals process.
Person specification
Essential – Knowledge, Skills And Experience
- Demonstrable experience of implementing and managing membership schemes.
- Demonstrable evidence of a strategic, proactive, and creative approach to fundraising and development of individual membership schemes.
- Proven track record in achieving significant income targets.
- Experience of managing income and expenditure budgets.
- Excellent people management skills with the ability to lead, motivate and inspire others.
- Highly motivated, organised individual with a demonstrable record of working efficiently and on time.
- Knowledge of CRM systems.
- Numerate, with ability to prepare detailed financial analysis and reports.
- IT literate, to include intermediate knowledge of all Microsoft packages.
Salary: Up to ÂŁ40,120 per annum, dependent on experience
Holidays: 25 days per annum + Christmas eve (museum closed)
Hours: Full-time, 5 days/35 hours per week, with occasional weekend/evening working when required.
Location: Design Museum Kensington is the place of work, with a hybrid arrangement of 60% of an employee’s role to be performed at the museum and 40% remote.
Closing date: Sunday 03 August (midnight)
Interviews: w/c 11 August
Application process
For all the latest job vacancies at the Design Museum, please visit our Careers page to apply via our online portal: https://careers.designmuseum.org/vacancies
If you encounter any issues while completing your application, please email peopleteam@designmuseum.org before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).
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Senior Membership and Fundraising Manager employer: the Design Museum
Contact Detail:
the Design Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Membership and Fundraising Manager
✨Tip Number 1
Familiarise yourself with the Design Museum's current membership offerings and fundraising initiatives. Understanding their existing strategies will help you tailor your approach and demonstrate how you can enhance their efforts.
✨Tip Number 2
Network with professionals in the museum and fundraising sectors. Attend relevant events or join online forums to connect with individuals who can provide insights into the role and potentially refer you.
✨Tip Number 3
Prepare to discuss specific examples of successful membership campaigns you've led in the past. Highlight your strategic thinking and creativity, as these are key skills for this role.
✨Tip Number 4
Stay updated on trends in the museum sector and fundraising landscape. Being knowledgeable about current challenges and opportunities will show your commitment and readiness to contribute effectively.
We think you need these skills to ace Senior Membership and Fundraising Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Senior Membership and Fundraising Manager position. Tailor your application to highlight relevant experience in membership schemes and fundraising.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Design Museum and your strategic approach to membership growth. Use specific examples from your past experiences to demonstrate how you can contribute to their goals.
Highlight Relevant Experience: In your CV, emphasise your experience with managing membership schemes and achieving fundraising targets. Include metrics or achievements that illustrate your success in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at the Design Museum
✨Know Your Membership Strategies
Familiarise yourself with various membership models and strategies. Be prepared to discuss how you would develop and implement campaigns to grow the membership base, as this is a key responsibility of the role.
✨Demonstrate Fundraising Experience
Highlight your previous successes in fundraising and managing membership schemes. Prepare specific examples of how you've achieved income targets and engaged donors, as this will showcase your capability for the role.
✨Showcase People Management Skills
Since the role involves line management, be ready to discuss your leadership style and how you've motivated teams in the past. Share examples of how you've inspired others to achieve their goals.
✨Understand CRM Systems
Brush up on your knowledge of CRM systems, particularly Microsoft Dynamics. Be prepared to explain how you've used such systems to manage member data and drive strategic decisions in previous roles.
