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For Companies At a Glance
- Tasks: Lead end-user computing and security initiatives while managing IT operations.
- Company: Join a creative studio in Leamington Spa focused on innovation and collaboration.
- Benefits: Enjoy a permanent role with opportunities for mentorship and professional growth.
- Why this job: Be a key player in enhancing IT services and driving technological innovation.
- Qualifications: Degree in IT or related field; experience in IT management and MDM solutions required.
- Other info: Work closely with cross-functional teams to align IT with business goals.
The predicted salary is between 42000 - 60000 £ per year.
The IT Support Manager will be responsible for leading our end-user computing and security initiatives. You will work closely with cross-functional teams, IT operations, and security teams. Together, you will ensure our end-user environments are secure, efficient, and aligned with business objectives.
This is a permanent role based in our Leamington Spa studio, where our daily in-office collaboration fuels creativity and innovation. n
Responsibilities:
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Provide technical guidance and support to the team and stakeholders.
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Manage and oversee end-user computing environments, ensuring seamless device performance and user satisfaction.
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Implement and maintain security protocols to safeguard end-user devices and sensitive data.
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Align IT operations with ITIL best practices to deliver reliable and efficient IT services.
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Act as a key technical authority for complex IT issues while driving innovation in technology solutions.
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Contribute to IT strategy by integrating security and operational efficiency into organisational goals.
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Mentor and guide the IT team, fostering a culture of collaboration, excellence, and continuous improvement.
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Manage the lifecycle of end-user devices (laptops, desktops, tablets, mobile phones).
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Lead the design, deployment, and support of enterprise MDM solutions.
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Oversee software deployment, configuration, and updates across the user base.
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Conduct regular audits and assessments to identify and mitigate security risks.
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Monitor and report on service performance, ensuring compliance with SLAs and KPIs.
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Maintain an accurate inventory of IT assets and configurations.
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Provide advanced technical support and act as an escalation point for critical incidents.
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Evaluate and recommend new technologies to support business growth.
As we continue to grow, we are now looking for an IT Support Manager to join our team., * Degree in Computer Science, Information Technology, or a related field.
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Relevant certifications (e.g., ITIL, CompTIA Security+, CISSP, Microsoft Certified Solutions Expert) are a plus.
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Proven experience in IT management roles, with a focus on end-user computing and security.
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Hands-on experience deploying and managing MDM solutions (e.g., Intune, Jamf, Workspace ONE).Deep understanding of the ITIL framework and its application in IT service management.
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Proficiency in managing Windows, macOS, iOS, and Android environments.
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Knowledge of endpoint security tools and techniques (antivirus, encryption, patch management).
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Familiarity with cloud-based solutions (e.g., Microsoft 365, Azure AD).
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Excellent leadership and team management capabilities.
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Strong problem-solving and decision-making skills.
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Exceptional communication and interpersonal skills.
IT Support Manager employer: Kwalee
Contact Detail:
Kwalee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager
✨Tip Number 1
Familiarize yourself with the ITIL framework and its best practices. Since this role emphasizes aligning IT operations with ITIL, demonstrating your understanding of these principles during discussions can set you apart.
✨Tip Number 2
Highlight your hands-on experience with MDM solutions like Intune or Jamf. Be prepared to discuss specific projects where you've successfully deployed and managed these technologies, as this is crucial for the role.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've mentored teams in the past. This role requires fostering a culture of collaboration and excellence, so any relevant experiences will be beneficial.
✨Tip Number 4
Stay updated on the latest trends in endpoint security tools and techniques. Being knowledgeable about antivirus, encryption, and patch management will demonstrate your commitment to safeguarding end-user devices.
We think you need these skills to ace IT Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT management, particularly in end-user computing and security. Use specific examples that demonstrate your leadership skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the role. Mention how your background aligns with the responsibilities listed, such as managing end-user environments and implementing security protocols.
Highlight Relevant Certifications: If you have certifications like ITIL, CompTIA Security+, or Microsoft Certified Solutions Expert, make sure to mention them prominently in your application. These credentials can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of complex IT issues you've resolved in the past. This will demonstrate your problem-solving abilities and your capacity to act as a key technical authority.
How to prepare for a job interview at Kwalee
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with end-user computing and security. Highlight specific projects where you implemented MDM solutions or managed IT environments, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasize Leadership Skills
Since the role involves mentoring and guiding the IT team, share examples of how you've successfully led teams in the past. Discuss your approach to fostering collaboration and continuous improvement within a team setting.
✨Align with ITIL Best Practices
Familiarize yourself with ITIL principles and be ready to explain how you've applied them in previous roles. This will show that you understand the importance of delivering reliable and efficient IT services.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving skills. Prepare to discuss complex IT issues you've resolved and the innovative technology solutions you proposed, as this will highlight your critical thinking abilities.
