Patient Transport Liaison Officer

We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based in Leicester Hospitals. This will cover the general, LRI and Glenfield as well as the LLR community hospitals.

The PTLO position is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be integrated within the central patient hubs (co-ordination centres) and involved in site and bed meetings to understand demands placed upon the hospital.

You will be the point of contact for escalation for your designated trust if they fall into a bed crisis, patient’s queries, risk assessments among other things. You will be the point of contact between bed managers and EMED managers. The role will provide assistance with patient flows in the hospital environment.

This role is full time working Monday to Friday with shifts rostered within the hours of 0900-2300. Please only apply if you are able to work these hours.

What benefits can you expect?

• £24,258 Annual Salary

• Permanent, full time contract – Monday to Friday – 37.5 hours per week

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.

• 24/7 online/telephone GP Consultation and access to prescriptions.

• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.

• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.

• Unlimited mental health consultations.

• Unlimited physiotherapy consultations.

• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.

• Financial guidance re retirement planning, tax savings and state benefits.

• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.

• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.

• Refer a Friend recruitment incentive scheme with financial rewards.

• The EMED foundation, to provide support to colleagues and our local communities.

• Paid holiday entitlement.

• Pension Scheme.

• Blue Light Card.

• Uniform provided.

• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.

• Flu vaccination (through an internal campaign in Autumn/Winter)

Other duties include:

• On-site presence providing an integrated approach to the Trust where the PTLO is known to be a key player in overall patient flow.

• Attend meetings on an ad-hoc basis.

• To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.

• Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.

• To assist operational managers with issues that arise throughout the day.

• Dealing with patient’s enquiries and questions as and when they arise.

• Familiarisation with EMED policies, processes, and standard operating procedures., Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

Our Values

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn, and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do; we take responsibility, and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

• Committed to patient care.

• Experience of working in a healthcare / hospital setting.

• Thorough working knowledge of Non-Emergency Patient Transport services.

• The ability to plan and prioritise own workload.

• Excellent communication skills – verbal and written – with the ability to explain decisions made.

• Ability to make decisions based on impact assessment.

• The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.

• In order to support with transporting patients when necessary we do require you to hold a full (manual) UK driving licence with less than 6 penalty points and be physically fit for patient moving and handling.