Client Experience and Resolution Deputy Manager

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Client Experience and Resolution Deputy Manager, London

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Client:

Watches of Switzerland Group

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3ab42d79d6ec

Job Views:

6

Posted:

18.07.2025

Expiry Date:

01.09.2025

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Job Description:

• The ability to lead and mentor a team, fostering a positive and productive environment.
• Effective delegation skills, empowering colleagues and maximising efficiency.
• Excellent performance management, providing constructive feedback, identifying areas for improvement, and supporting colleagues to develop their skills.
• Experience of working in a fast-paced, collaborative environment.
• The ability to anticipate potential issues and proactively address them.

About us

Did you know we\’re a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States? We\’re the UK\’s leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. We have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer, and Breitling, plus seven e-commerce websites!

Our success is based on strong, long-standing partnerships with prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our people are highly trained and motivated to deliver exceptional client experiences while building inclusive teams.

Watches of Switzerland Group has moved its headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The 75,000 square foot office is located just outside Leicester city centre and is home to over 500 employees. It features facilities such as a mini market, team lounges, a multi-faith room, and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. We aim to wow our clients and make every interaction memorable.

Some of our benefits include:

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• Virtual GP service available 24/7
• Share Save Scheme
• Generous Discount Scheme
• Enhanced Maternity Pay

We celebrate diversity and are committed to building an inclusive environment that embraces employees\’ backgrounds and perspectives. Applications are reviewed anonymously, focusing solely on qualifications, skills, and experience.

Discover more about our new roles, life at Watches of Switzerland Group, our people, and more here:

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