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- Tasks: Manage daily IT infrastructure operations and resolve incidents efficiently.
- Company: Join Bodycote, a global leader in heat treatments and thermal processing services.
- Benefits: Enjoy competitive salary, pension contributions, free parking, and 25 days holiday.
- Why this job: Be part of a dynamic team impacting various industries while enhancing your IT skills.
- Qualifications: 5+ years in Windows environments; strong technical skills in AD, Exchange, and cloud services.
- Other info: Work with a diverse team supporting over 3400 users across 165 locations.
The predicted salary is between 28800 - 43200 £ per year.
IT Infrastructure Support – Macclesfield
Bodycote Macclesfield, England, United Kingdom
IT Infrastructure Support – Macclesfield
Bodycote Macclesfield, England, United Kingdom
1 week ago Be among the first 25 applicants
Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries.
We recognise that the success of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued.
Bodycote Group IT is looking for an IT Infrastructure Support specialist to manage day-to-day IT infrastructure operations, taking ownership of incident and request resolution in line with defined processes and agreed service levels.
Main responsibilities:
- Responsible for maintaining the Data Centre infrastructure hosting legacy ERP systems and the applications associated with those systems including daily checks and resolution of any identified events and incidents.
- Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
- Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client. To include monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process.
- Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations speaking English, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese, Turkish and Chinese.
- Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure.
Qualifications, experience and skills:
Essential Skills
- Minimum of 5 years of experience supporting a complex windows based environment.
- Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, Remote Desktop and Terminal Services.
- Microsoft, VMware or Cisco professional certifications.
- Windows server 2003 through 2022.
- SQL Server – legacy through to current versions.
- Understanding of networking fundamentals (LAN, WAN and Switches).
- Back up technologies, including cloud hosted services and on prem appliances.
- Experience working with Cloud hosted IT Services.
- Antivirus technologies
- Working knowledge of the ITIL framework.
Desirable Skills
- ITIL Certified to Foundation Level
- Dell VxRail
- Able to speak any other language than English used in other Bodycote locations.
Personal Qualities
- A high-energy professional who can make a real impact within Group IT and work effectively towards a common vision or goal.
- Strong written and verbal communication skills.
- Excellent active listening and analytical abilities.
- A flexible approach and outstanding interpersonal skills – the ability to work well within, and motivate, a team is essential.
- Able to perform consistently and deliver results under pressure.
- Self-motivated with the ability to work independently without direct supervision.
- Professional and confident in dealing with customers, suppliers, and peers at all levels.
Salary / package:
- Competitive salary.
- Pension – match contribution from 4% – 10%.
- Life Assurance – 2 x annual salary rising to 4 x if join Company pension.
- Free parking on all sites.
- Free refreshments provided.
- An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
- 25 days holiday plus national holidays.
How to apply:
You may apply by post or e-mail : or visit
Send your CV with salary expectation using the contact options above. All internal applicants should inform their current line manager of their application.
Please Note – If you have not heard from us within two weeks your application has been unsuccessful on this occasion. We will keep your CV on file and will contact you if a position arises that matches your experience. Good luck in your job search.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Metal Treatments
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IT Infrastructure Support – Macclesfield employer: Bodycote
Contact Detail:
Bodycote Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Support – Macclesfield
✨Tip Number 1
Familiarise yourself with the ITIL framework, as it's a key part of the role. Understanding how to manage incidents and requests according to ITIL processes will give you an edge during interviews.
✨Tip Number 2
Brush up on your technical skills related to Active Directory, Exchange, and cloud services. Being able to discuss your hands-on experience with these technologies will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 3
Network with current or former employees of Bodycote, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare examples of how you've successfully managed IT infrastructure issues in the past. Highlighting specific instances where you've resolved incidents or improved processes will showcase your problem-solving skills and experience.
We think you need these skills to ace IT Infrastructure Support – Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure support, particularly with technologies mentioned in the job description such as Active Directory, Exchange, and cloud services. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses Bodycote directly. Mention why you are interested in the role and how your background aligns with their needs. Highlight your experience with ITIL processes and your ability to work under pressure.
Showcase Technical Skills: In your application, clearly list your technical certifications and relevant experience. If you have certifications in Microsoft, VMware, or Cisco, make sure these are prominent, as they are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Bodycote
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as Active Directory, Exchange, and cloud services. Brush up on your knowledge of ITIL processes too, as they are crucial for this role.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific incidents you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical abilities.
✨Communicate Clearly
Since you'll be collaborating with a diverse team, strong communication skills are essential. Practice explaining complex technical concepts in simple terms, and be ready to showcase your active listening skills during the interview.
✨Demonstrate Team Spirit
Highlight your ability to work well within a team and motivate others. Share examples of how you've contributed to team success in previous roles, as Bodycote values collaboration and a positive working environment.
