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- Tasks: Manage IT assets and Configuration Items, ensuring accurate data in the CMDB.
- Company: Join Burberry, a leading luxury fashion brand known for its innovation and quality.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving IT excellence and making a real impact.
- Qualifications: Experience in IT Asset Management, strong ITIL knowledge, and familiarity with ITSM tools required.
- Other info: Burberry values diversity and is committed to equal opportunity employment.
The predicted salary is between 48000 - 72000 £ per year.
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Service Asset & Configuration Manager
Department: IT
Location: GB
INTRODUCTION
JOB PURPOSE
The IT Service Asset & Configuration Manager is accountable for establishing, managing, and improving the governance and control of IT assets and Configuration Items (CIs) across the organisation. Working closely with regional teams and third-party vendors, the post-holder will ensure that the Configuration Management Database (CMDB) is accurate, complete and supports effective service delivery, risk management, and decision-making.
This role will be critical to the development and implementation of the IT Asset and Configuration Management (ITACM) strategy and practices, in line with a Service Integration and Management (SIAM) operating model. The successful candidate will lead the definition of standards, processes and data models that underpin asset lifecyclemanagement and accurate configuration tracking within the ITSM toolset (Helix).
RESPONSIBILITIES
- Define and implement processes, standards, and policies for end-to-end IT asset lifecycle management in alignment with ITIL best practice.
- Own the Configuration Management Database (CMDB), providing governance, oversight and ensuring that it remains accurate, complete, and fit for purpose.
- Oversee the population and ongoing maintenance of the CMDB, including managing data inputs from regional teams, suppliers, projects, and discovery tools.
- Establish and lead CMDB governance practices, ensuring alignment with service management and risk control requirements.
- Collaborate closely with service owners and solution architects to define and maintain accurate service models and relationship mappings between assets, applications, infrastructure and services.
- Develop a configuration management strategy aligned to the organisation\’s move towards a SIAM model, including service-to-CI mapping and supplier engagement.
- Manage and support the integration of automated discovery tools and other data sources into the CMDB, ensuring integrity, reconciliation, and alignment with configuration standards.
- Provide assurance and compliance through regular audits, data quality checks, and reconciliation activities; ensure audit readiness for internal and external reviews.
- Support service transition activities by ensuring that new or changed assets are appropriately configured to agreed standards and they are accurately represented within the CMDB at the point of transition.
- Work closely with regional teams and third-party suppliers to ensure asset data quality, consistency, and completeness.
- Provide regular asset reporting and dashboards to SIAM, regional, and functional teams to support visibility, planning, and service assurance.
- Promote the value and importance of asset and configuration management across the organisation.
- Lead the implementation and continuous improvement of ITACM practices within the Helix ITSM tool.
PERSONAL PROFILE
- Proven experience in IT Asset and Configuration Management within an ITIL-aligned service environment.
- Strong understanding of ITIL practices, particularly SACM (Service Asset and Configuration Management).
- Experience with ITSM tools (preferably Helix, or equivalent such as ServiceNow).
- Demonstrable experience in designing and maintaining CI data models.
- Experience of working in complex, multi-vendor IT landscapes.
- Excellent stakeholder engagement skills, with the ability to influence and collaborate across geographically dispersed teams.
- Strong analytical and problem-solving skills.
- Experience in generating and presenting asset and configuration reporting to multiple stakeholder groups.
- Experience supporting the implementation of SIAM models.
- Familiarity with IT governance, risk and compliance processes.
- ITIL certification.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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Service Asset & Configuration Manager employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Asset & Configuration Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices, especially around Service Asset and Configuration Management (SACM). Understanding these principles will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the IT asset management field. Engaging with others who have experience in similar roles can provide insights into the challenges and expectations of the position, making you a more informed candidate.
✨Tip Number 3
Gain hands-on experience with ITSM tools like Helix or ServiceNow. If you can showcase your familiarity with these platforms, it will significantly boost your chances of landing the job, as practical knowledge is highly valued.
✨Tip Number 4
Prepare to discuss your experience with multi-vendor IT landscapes. Be ready to share specific examples of how you've managed relationships and data across different teams, as this is crucial for the role.
We think you need these skills to ace Service Asset & Configuration Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Asset & Configuration Manager position. Familiarise yourself with ITIL practices and the importance of asset and configuration management.
Tailor Your CV: Customise your CV to highlight relevant experience in IT Asset and Configuration Management. Emphasise your familiarity with ITSM tools like Helix or ServiceNow, and any experience you have with SIAM models.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention specific examples from your past experience that demonstrate your ability to manage IT assets and configuration effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Burberry
✨Understand ITIL and SACM Principles
Make sure you have a solid grasp of ITIL best practices, especially around Service Asset and Configuration Management (SACM). Be prepared to discuss how these principles apply to the role and how you've implemented them in past experiences.
✨Familiarise Yourself with Helix or Similar Tools
If you have experience with Helix or similar ITSM tools like ServiceNow, be ready to share specific examples of how you've used these platforms for configuration management. Highlight any challenges you faced and how you overcame them.
✨Showcase Your Stakeholder Engagement Skills
This role requires excellent communication and collaboration skills. Prepare examples of how you've successfully engaged with stakeholders across different teams and regions, particularly in complex, multi-vendor environments.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and analytical skills. Think about past situations where you had to manage asset data quality or implement governance practices, and be ready to explain your thought process and outcomes.
