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- Tasks: Help customers troubleshoot tech issues via phone, chat, and remote sessions.
- Company: Join Motorola Solutions, a leader in innovative technology and customer service.
- Benefits: Enjoy flexible work, competitive salary, bonuses, and generous holiday entitlement.
- Why this job: Be part of a dynamic team that values learning and innovation in tech.
- Qualifications: 2+ years in technical support; degree in Computing Science preferred.
- Other info: NPPV3 clearance required; experience with C# and ReactJS is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Job Posting Title Technical Support Specialist
Join to apply for the Job Posting Title Technical Support Specialist role at Motorola Solutions
Job Posting Title Technical Support Specialist
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Join to apply for the Job Posting Title Technical Support Specialist role at Motorola Solutions
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Company Overview
At Motorola Solutions, we believe that everything starts with our people. Were a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination thats critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Company Overview
At Motorola Solutions, we believe that everything starts with our people. Were a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination thats critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department Overview
Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solutions Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
At Motorola Solutions, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally.
Overview
Job Description
Reporting to a Technical Support Team Lead, the Technical Support Engineer ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.
Responsibilities
- Maintain a strong understanding of Motorola Solutions software and products, including cameras, servers, access control and networks.
- Troubleshoot Motorola Solutions hardware and software products over the phone, chat and through remote sessions.
- Concisely document software, hardware, and network information in a case management system.
- Provide an exceptional customer experience during calls, emails, chat, and customer escalations.
- Prioritize between tasks including inbound calls, existing case management, live chat, email requests.
- Collaborate with the regional and global support teams to provide high quality and effective customer experience.
- Continuously learns new skills, technologies & products; keeping up with Motorola Solutionss pace of innovation.
Requirements
Basic Requirements
- Availability to work on call for after hours and weekend emergency support
- Exceptional skills in problem solving & time management
- Ability to provide timely updates and manage customer expectations
- Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable
- A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision
- Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
- A continuous learning mindset to digest the technical details of an ever evolving product line
- Agile, resourceful learner with strong attention to detail
Candidates must be able to display a working knowledge with:
- Applying technical concepts to troubleshooting procedures
- Installing, configuring, and troubleshooting various operating systems, software, and hardware
- IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
Preference will be given to candidates with the following skills and experience:
- 2+ years of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
- Degree/Diploma in Computer Engineering, Computer Information Systems, System Administration, Computer Science or equivalent
- Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
- A familiarity with the Onvif profile or other video streaming services
- Multi language proficiency
- Experience working in environments using the KCS Methodology
We believe that diversity spawns innovation the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you!
Youre not expected to have all of the following skills, but they will be useful in performing your job.
Our typical tech stack is C#.NET backend and ReactJS / TypeScript frontend. You arent expected to be fully experienced in these, but will be expected to quickly learn these.
We Are Looking For Someone Who
- Has experience as a Software Developer or significant experience as a Junior Software Developer
- Has experience building front end systems in ReactJS and Typescript (or similar technologies and is willing to learn)
- Has experience building backend systems in C# .NET, ASP.NET in modern versions of .NET
- Is passionate about writing high-quality code
- Can demonstrate good technical ability
- Understands modern software development practices and principles, such as SOLID
- Understands modern development workflows, including agile process, Git repositories, pull requests
Core Competencies
- 3+ years of hands-on full-stack software development using C# and ReactJS/Typescript (or comparable frontend frameworks).
- Solid understanding of OOP, design patterns and software engineering principles.
- Experience writing and maintaining meaningful automated tests.
- Strong verbal and written communication and collaboration skills.
Academic And Technical Qualifications
- You must either have NPPV3 clearance, or be willing to be cleared to this standard, which will involve background checks of you and potentially your family
- A formal qualification (Degree) in Computing Science or equivalent experience
Preferred Skills And Qualifications
- UK Police Control Room experience / knowledge
In Return For Your Expertise, Well Support You In This New Challenge With Coaching & Development Every Step Of The Way. Also, To Reward Your Hard Work Youll Get
- Competitive salary and bonus schemes.
- Two weeks additional pay per year (holiday bonus).
- 25 days holiday entitlement + bank holidays.
- Attractive defined contribution pension scheme.
- Employee stock purchase plan.
- Flexible working options.
- Private medical care.
- Life assurance.
- Enhanced maternity and paternity pay.
- Career development support and wide ranging learning opportunities.
- Employee health and wellbeing support EAP, wellbeing guidance etc.
- Carbon neutral initiatives/goals.
- Corporate social responsibility initiatives including support for volunteering days.
- Well known companies discount scheme.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No
Company
Motorola Solutions UK Limited
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills, wed still love to hear why you think youd be a great addition to our team.
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Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT System Training and Support
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Job Posting Title Technical Support Specialist
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Job Posting Title Technical Support Specialist employer: Motorola Solutions
Contact Detail:
Motorola Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Job Posting Title Technical Support Specialist
✨Tip Number 1
Familiarise yourself with Motorola Solutions' products and services. Understanding their software, hardware, and networking technologies will give you a significant edge during interviews, as you'll be able to speak knowledgeably about the tools you'll be supporting.
✨Tip Number 2
Brush up on your troubleshooting skills. Since this role requires a systematic approach to resolving customer issues, practice common technical problems and how to solve them efficiently. This will help you demonstrate your problem-solving abilities in real-time scenarios.
✨Tip Number 3
Showcase your communication skills. As a Technical Support Specialist, you'll need to explain complex technical issues to customers of varying skill levels. Practise articulating technical concepts clearly and concisely, perhaps through mock calls or role-playing exercises.
✨Tip Number 4
Network with current employees or professionals in the field. Engaging with others who work at Motorola Solutions can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Job Posting Title Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in technical support or customer service in your CV. Emphasise any specific skills mentioned in the job description, such as troubleshooting, communication, and familiarity with technologies like IP networking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and your willingness to learn new technologies.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Technical Support Specialist role.
How to prepare for a job interview at Motorola Solutions
✨Understand the Technical Stack
Familiarise yourself with the technologies mentioned in the job description, such as C#.NET and ReactJS/TypeScript. Even if you don't have direct experience, showing a willingness to learn and adapt can impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled complex technical issues in the past. Highlight your systematic approach to troubleshooting and your ability to manage customer expectations during these scenarios.
✨Showcase Your Communication Skills
Since the role requires explaining technical concepts to customers of varying skill levels, practice articulating complex ideas clearly and concisely. Consider role-playing common support scenarios to refine your communication style.
✨Highlight Continuous Learning
Emphasise your commitment to continuous learning and staying updated with new technologies. Mention any relevant courses, certifications, or self-study initiatives that demonstrate your proactive approach to professional development.
