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For Companies At a Glance
- Tasks: Help customers troubleshoot tech issues via phone, chat, and remote sessions.
- Company: Join Motorola Solutions, a leader in innovative technology and customer service.
- Benefits: Enjoy flexible work, competitive salary, bonuses, and generous holiday entitlement.
- Why this job: Be part of a dynamic team that values learning and innovation in tech.
- Qualifications: 2+ years in technical support; degree in Computing Science preferred.
- Other info: NPPV3 clearance required; experience with C# and ReactJS is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Job Posting Title Technical Support Specialist. Join to apply for the Job Posting Title Technical Support Specialist role at Motorola Solutions.
Company Overview: At Motorola Solutions, we believe that everything starts with our people. Were a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination thats critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Responsibilities
- Maintain a strong understanding of Motorola Solutions software and products, including cameras, servers, access control and networks.
- Troubleshoot Motorola Solutions hardware and software products over the phone, chat and through remote sessions.
- Concisely document software, hardware, and network information in a case management system.
- Provide an exceptional customer experience during calls, emails, chat, and customer escalations.
- Prioritize between tasks including inbound calls, existing case management, live chat, email requests.
- Collaborate with the regional and global support teams to provide high quality and effective customer experience.
- Continuously learn new skills, technologies & products; keeping up with Motorola Solutions pace of innovation.
Requirements
Basic Requirements
- Availability to work on call for after hours and weekend emergency support
- Exceptional skills in problem solving & time management
- Ability to provide timely updates and manage customer expectations
- Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable
- A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision
- Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
- A continuous learning mindset to digest the technical details of an ever evolving product line
- Agile, resourceful learner with strong attention to detail
Knowledge and Experience
- Applying technical concepts to troubleshooting procedures
- Installing, configuring, and troubleshooting various operating systems, software, and hardware
- IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
Preferred Skills And Qualifications
- 2+ years of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
- Degree/Diploma in Computer Engineering, Computer Information Systems, System Administration, Computer Science or equivalent
- Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
- A familiarity with the Onvif profile or other video streaming services
- Multi language proficiency
- Experience working in environments using the KCS Methodology
Benefits
- Competitive salary and bonus schemes.
- Two weeks additional pay per year (holiday bonus).
- 25 days holiday entitlement + bank holidays.
- Attractive defined contribution pension scheme.
- Employee stock purchase plan.
- Flexible working options.
- Private medical care.
- Life assurance.
- Enhanced maternity and paternity pay.
- Career development support and wide ranging learning opportunities.
- Employee health and wellbeing support EAP, wellbeing guidance etc.
- Carbon neutral initiatives/goals.
- Corporate social responsibility initiatives including support for volunteering days.
- Well known companies discount scheme.
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
Additional Information
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Job Posting Title Technical Support Specialist employer: Motorola Solutions
Contact Detail:
Motorola Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Job Posting Title Technical Support Specialist
✨Tip Number 1
Familiarise yourself with Motorola Solutions' products and services. Understanding their software, hardware, and networking technologies will give you a significant edge during interviews, as you'll be able to speak knowledgeably about the tools you'll be supporting.
✨Tip Number 2
Brush up on your troubleshooting skills. Since this role requires a systematic approach to resolving customer issues, practice common technical problems and how to solve them efficiently. This will help you demonstrate your problem-solving abilities in real-time scenarios.
✨Tip Number 3
Showcase your communication skills. As a Technical Support Specialist, you'll need to explain complex technical issues to customers of varying skill levels. Practise articulating technical concepts clearly and concisely, perhaps through mock calls or role-playing exercises.
✨Tip Number 4
Network with current employees or professionals in the field. Engaging with others who work at Motorola Solutions can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Job Posting Title Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in technical support or customer service in your CV. Emphasise any specific skills mentioned in the job description, such as troubleshooting, communication, and familiarity with technologies like IP networking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and your willingness to learn new technologies.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Technical Support Specialist role.
How to prepare for a job interview at Motorola Solutions
✨Understand the Technical Stack
Familiarise yourself with the technologies mentioned in the job description, such as C#.NET and ReactJS/TypeScript. Even if you don't have direct experience, showing a willingness to learn and adapt can impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled complex technical issues in the past. Highlight your systematic approach to troubleshooting and your ability to manage customer expectations during these scenarios.
✨Showcase Your Communication Skills
Since the role requires explaining technical concepts to customers of varying skill levels, practice articulating complex ideas clearly and concisely. Consider role-playing common support scenarios to refine your communication style.
✨Highlight Continuous Learning
Emphasise your commitment to continuous learning and staying updated with new technologies. Mention any relevant courses, certifications, or self-study initiatives that demonstrate your proactive approach to professional development.
