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- Tasks: Lead a team to provide top-notch technical support for Siniat products.
- Company: Etex is a global leader in sustainable construction, prioritising employee well-being and innovation.
- Benefits: Enjoy hybrid working, a supportive culture, and opportunities for personal growth.
- Why this job: Join a trusted company making a real impact in construction and sustainability.
- Qualifications: Experience in customer service, CAD knowledge, and strong communication skills are essential.
- Other info: Etex values diversity and offers equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
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At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it\’s our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Technical Enquiry Team Leader in Bristol!
This is role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings.
What You’ll Do
- Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service.
- Manage the process of handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements.
- Oversee project pack reviews and ensure accurate CAD production to support customer specifications.
- Utilise CRM systems effectively, track team performance, and implement process improvements.
- Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions.
- Measure and report on team activity, manage risks, and ensure continuous improvement in technical service delivery.
What You’ll Bring
- A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same.
- Experience in managing remote customer service or technical support across multiple channels.
- Working knowledge of CAD and the ability to interpret 2D construction drawings.
- Awareness of general construction practices and familiarity with construction products.
- Excellent communication and organisational skills to work effectively across departments and influence improvements.
- An IFE level 3 or the interest in completing and obtaining one.
Why join us?
- We are named the world\’s #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
- Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
- Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
- We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
- Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management
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Industries
Motor Vehicle Manufacturing
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Technical Enquiry Team Leader - Siniat employer: Etex
Contact Detail:
Etex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Enquiry Team Leader - Siniat
✨Tip Number 1
Familiarise yourself with Siniat's product offerings and the construction industry. Understanding the specifics of their products will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in managing remote teams or customer service roles. Be prepared to discuss specific examples of how you've motivated and supported your team, as this is crucial for the Technical Enquiry Team Leader position.
✨Tip Number 3
Brush up on your CAD skills and be ready to interpret 2D construction drawings. This technical knowledge will be essential in demonstrating your capability to oversee project pack reviews effectively.
✨Tip Number 4
Prepare to discuss your approach to continuous improvement and process enhancements. Etex values innovation, so showcasing your ability to implement improvements in technical service delivery will set you apart from other candidates.
We think you need these skills to ace Technical Enquiry Team Leader - Siniat
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Technical Enquiry Team Leader position. Highlight your relevant experience in leading teams and managing technical support in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service experience, and familiarity with CAD and construction practices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service and your ability to inspire a team. Use specific examples from your past experiences to demonstrate how you meet the requirements outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Etex
✨Show Your Leadership Skills
As a Technical Enquiry Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you inspire others to deliver excellent customer service.
✨Understand the Technical Aspects
Familiarise yourself with Siniat products and general construction practices. Be ready to discuss your experience with CAD and interpreting 2D construction drawings, as this knowledge will be vital in the role and will show your technical competence.
✨Emphasise Customer Service Experience
Highlight your experience in managing remote customer service or technical support. Be prepared to share specific instances where you handled technical enquiries effectively, showcasing your problem-solving skills and commitment to customer satisfaction.
✨Prepare for Cross-Functional Collaboration
Since the role involves collaborating with various departments, think of examples where you've worked cross-functionally. Discuss how you communicated effectively with different teams and contributed to process improvements, which aligns with Etex's values of teamwork and innovation.
