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- Tasks: Conduct user research to shape a new data insights product for the legal sector.
- Company: Chambers is a leading provider of rankings and insights in the legal industry.
- Benefits: Enjoy flexible working options and collaborate with innovative teams using cutting-edge tools.
- Why this job: Be part of a dynamic project that directly impacts the future of legal services.
- Qualifications: No specific experience required; just a passion for research and understanding user needs.
- Other info: Work in an Agile environment with opportunities for knowledge transfer and growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview: Chambers is in the process of defining a new proposition for the Data and Insights offering. Using the copious number of data points gathered during our core business of rankings, we would like to release more value to our customers as they conduct the ‘business of law’.
Main Duties and Responsibilities
Objectives
- Identify the target customers’ willingness to pay in order to achieve product-market fit.
- Iterate through different concepts (provocations) at pace to enable a July start for infrastructure.
- Identify version 1 which will allow the technology team to deliver the first increment of value by end of November.
Scope
- Focus on the scope of our insights product. A clear list of available data points will be shared on start.
- Some are currently in manual format and this will influence priorities.
- Work with the internal product team, through Agile touch points to ensure they can move at pace.
- Collaborate and empower the product and technology team through the facilitation of the user research process to ensure maximum knowledge transfer.
- Work with the internal tools: Teams, Sharepoint, Miro, Dovetail, Notion.
- Collaborate with the Product Analyst to define product metrics and ensure long-term tracking for success.
- Out of scope is sourcing initial participants – we have an internal commercial partner who is committed. In scope is possible snowballing.
- Scheduling and GDPR process is in scope – we have an emerging UR guild so the Product Design team can help with any operational tasks.
Skills and Experience
Ultimately we want to identify product market fit. It is known that we may not have the right solution, so if we don’t hit PMF, a clear understanding of what was missing is necessary.
At this point, we assume 3 iterations of 5-8 sessions with the target users. It might be less. We doubt we’ll get more in.
- CMO of the law firm (customer).
- Law firm partner (internal customer).
Rounds
Rounds could look like this:
- CMO of the law firm (customer).
- 2 X Law firm partner (internal customer).
All three noted is that we are flexible on the exact makeup and timing of the above as the project needs dictate and indeed the participant availability presents itself.
List of user needs within Dovetail and Notion.
Debrief (presentation) per round to ensure maximum knowledge transfer and enable decision making using the tool the team decides.
Research sessions recorded and shared with the team.
Timelines
Development start by end of July.
Steering committee approval needed by early June.
At least 2 iterations done by Steering committee (the third if possible but we are aware recruitment is the issue here).
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User Research Consultant employer: Chambers & Partners
Contact Detail:
Chambers & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Research Consultant
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Teams, Sharepoint, Miro, Dovetail, and Notion. Having a solid understanding of these platforms will not only help you during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Research the legal industry and understand the specific needs of law firms regarding data insights. This knowledge will allow you to speak confidently about how user research can drive product-market fit and add value to their operations.
✨Tip Number 3
Prepare examples of how you've successfully facilitated user research processes in the past. Highlight your ability to collaborate with product and technology teams, as this is crucial for the role and will showcase your teamwork skills.
✨Tip Number 4
Be ready to discuss your approach to identifying customer willingness to pay and how you would iterate on concepts quickly. This will show that you understand the importance of agility in product development and are prepared to contribute effectively from day one.
We think you need these skills to ace User Research Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and objectives of the User Research Consultant position. Familiarise yourself with the key tasks such as identifying customer willingness to pay and collaborating with product teams.
Tailor Your CV: Customise your CV to highlight relevant experience in user research, Agile methodologies, and collaboration with product teams. Emphasise any previous work that involved data analysis or insights generation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's goals. Mention specific experiences that demonstrate your ability to facilitate user research and collaborate effectively.
Showcase Relevant Skills: In your application, be sure to highlight your proficiency with tools mentioned in the job description, such as Teams, Sharepoint, Miro, Dovetail, and Notion. This will show that you are well-prepared for the role.
How to prepare for a job interview at Chambers & Partners
✨Understand the Role
Make sure you have a clear understanding of what a User Research Consultant does, especially in the context of Chambers' new Data and Insights offering. Familiarise yourself with the key responsibilities, such as identifying customer willingness to pay and collaborating with product teams.
✨Prepare for Agile Discussions
Since the role involves working closely with Agile teams, be ready to discuss your experience with Agile methodologies. Think about how you've facilitated user research processes in the past and how you can empower teams to move quickly.
✨Showcase Your Research Skills
Be prepared to talk about your user research experience, particularly in iterating concepts and gathering insights. Highlight any tools you've used, like Dovetail or Notion, and how they helped you in previous projects.
✨Demonstrate Flexibility
The job description mentions flexibility in participant availability and project needs. Be ready to discuss how you've adapted to changing circumstances in past roles and how you can contribute to a dynamic environment.
