Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client operations in payments governance, ensuring compliance and effective oversight.
- Company: Join J.P. Morgan, a global leader in financial services, driving innovation and excellence.
- Benefits: Enjoy a collaborative culture, career growth opportunities, and a commitment to diversity and inclusion.
- Why this job: Make a real impact in the payments industry while working with top professionals.
- Qualifications: Experience in Merchant Services and strong communication skills are essential.
- Other info: This role offers a chance to travel and engage directly with clients.
The predicted salary is between 43200 - 72000 £ per year.
Payments Governance Client Operations Manager
Join to apply for the Payments Governance Client Operations Manager role at JPMorganChase
Payments Governance Client Operations Manager
5 days ago Be among the first 25 applicants
Join to apply for the Payments Governance Client Operations Manager role at JPMorganChase
Get AI-powered advice on this job and more exclusive features.
Job Description
Are you ready to make a significant impact in the world of payments and merchant services?
Job Description
Are you ready to make a significant impact in the world of payments and merchant services?
As a Payments Governance Client Operations Manager Vice President in the Third Party Payment Processing Governance and Oversight Team, you will play a pivotal role in advancing our mission and driving success. You will be part of a team that thrives on collaboration, innovation, and excellence, working together to achieve remarkable results. Your contributions will be vital to our firm and the wider community, as we strive to make a positive impact.
Job Responsibilities
- Function as the subject matter expert on card network and regulatory requirements for acquirers, evaluating the effectiveness of control frameworks.
- Act as the local site manager to champion the Merchant Third Party Oversight Team’s core mission.
- Collaborate with leadership to ensure site operations support team objectives.
- Demonstrate excellent client-facing skills to facilitate annual assessments and oversee periodic reviews.
- Travel to client corporate offices to conduct onsite fieldwork and deliver insightful management reports.
- Manage the evaluation, assessment, and monitoring of third-party relationships by ensuring adherence to established standards, compiling data, and maintaining documentation for assessments.
- Partner closely with peers to ensure comprehensive due diligence is performed accurately at a set cadence.
- Collaborate with internal partners and driving future growth with Third Party Agents.
- Contribute to the continuous improvement of standard operating procedures, ensuring internal resources remain current and relevant.
- Compile and organize substantial amounts of evidence to complete comprehensive assessment packages.
Required Qualifications, Capabilities, And Skills
- Previous experience with Merchant Services, Payments, and card networks.
- Must have a genuine interest in client-facing activities.
- Expertise in people management and ability to manage a small team.
- Project management skills with a proven track record for scaling programs from the ground up.
- Excellent interpersonal, written, and verbal communication skills, with the ability to present and influence at the executive level.
- Ability to identify common areas of risk and compliance vulnerability.
- Strong stakeholder management skills, including navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across organizations and borders.
- Strong sense of initiative, independence, and ability to prioritize multiple complex situations to deliver successful results.
- Proficient with Microsoft Suite of applications, including Excel, Access, and PowerPoint, and capable of developing high-quality presentations with graphs and analytics.
- Contribute to a business climate and culture that encourages integrity, respect, excellence, and innovation.
Preferred Qualifications, Capabilities, And Skills
- Two or more years of people management and leadership experience.
- Two or more years client-facing or front-office experience is preferred.
- Qualifications in a relevant discipline with relevant accreditations, solid working experience as a professional auditor and/or financial industry practitioner, or experience with one or more banking regulator partners.
- Experience with Payment Brands (Visa, Mastercard, Discover) program rules and requirements is preferred.
- Experience with data analysis would be beneficial (e.g., Python, Big Query, Looker, Tableau).
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at JPMorganChase by 2x
Get notified about new Client Operations Manager jobs in Bournemouth, England, United Kingdom.
Southampton, England, United Kingdom 4 days ago
Southampton, England, United Kingdom 3 weeks ago
Bournemouth, England, United Kingdom 3 weeks ago
Bournemouth, England, United Kingdom 6 hours ago
Performance Business Transformation Senior Associate
Bournemouth, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Payments Governance Client Operations Manager employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Governance Client Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in the payments industry. Understanding the nuances of card networks and compliance requirements will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the payments and merchant services sector. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights and possibly lead to referrals.
✨Tip Number 3
Prepare to showcase your project management skills by gathering examples of past successes. Be ready to discuss how you've scaled programs or managed teams effectively, as these are key aspects of the role.
✨Tip Number 4
Brush up on your data analysis skills, especially if you have experience with tools like Python or Tableau. Being able to analyse and present data effectively will set you apart from other candidates and align with the job's requirements.
We think you need these skills to ace Payments Governance Client Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payments, merchant services, and client-facing roles. Use keywords from the job description to demonstrate your fit for the Payments Governance Client Operations Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that align with the responsibilities listed, such as managing third-party relationships or leading teams.
Highlight Relevant Skills: Emphasise your project management skills and ability to navigate complex situations. Include examples of how you've successfully influenced stakeholders and managed risks in previous roles.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents. Check for grammatical errors and ensure clarity in your writing. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JPMorganChase
✨Understand the Payments Landscape
Familiarise yourself with the current trends and challenges in the payments industry, especially regarding card networks and regulatory requirements. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Client-Facing Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to communicate effectively and influence stakeholders, as this is crucial for the Payments Governance Client Operations Manager position.
✨Demonstrate Leadership Experience
Be ready to discuss your previous people management experiences. Share specific instances where you led a team or project, focusing on how you motivated others and achieved results together.
✨Prepare for Technical Questions
Brush up on your knowledge of data analysis tools and Microsoft applications, particularly Excel and PowerPoint. Be prepared to discuss how you've used these tools in past roles to drive insights and improve processes.
