Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support for hardware, software, and collaboration tools.
- Company: Join Checkatrade, the UK's leading platform for finding trusted tradespeople.
- Benefits: Enjoy a competitive salary, bonus scheme, and smart tech programme.
- Why this job: Be part of a transformative journey in a fast-growing tech company.
- Qualifications: Experience in 1st and 2nd line support, especially with Google Workspace and Okta.
- Other info: Hybrid role based in Portsmouth with occasional travel to London.
The predicted salary is between 36000 - 60000 £ per year.
Location: Portsmouth (Hybrid – with occasional London office cover)
Working pattern: 3+ days per week onsite in Portsmouth
Looking to join a company that’s scaling fast, investing in the future, and putting technology at the heart of its growth? At Checkatrade, we’re transforming how homeowners find trusted trades, and we’re looking for a Senior Service Desk Engineer to play a key role in delivering seamless IT support across our expanding business.
Based in our Portsmouth office, this is a hybrid role with the flexibility to occasionally support our London HQ in King’s Cross. You’ll be at the core of ensuring that end users receive timely, effective, and professional technical support.
What You\’ll Be Doing
As our go-to support partner for end users, you’ll:
-
Deliver exceptional 1st and 2nd line support across hardware, software, and SaaS platforms.
-
Provide support for end users working with MacBooks, Dell laptops, thin clients, A/V setups, and collaboration tools such as Slack, Zoom, and MS Teams.
-
Act as a subject matter expert on Google Workspace and Okta, which are central to our IT environment.
-
Troubleshoot technical issues, perform root cause analysis, and implement long-term fixes.
-
Manage hardware and asset lifecycles, ensuring accurate inventory and smooth onboarding/off boarding processes.
-
Provide professional, customer-focused support to all users, including senior stakeholders and C-suite executives.
-
Contribute to mentoring and upskilling others within the IT team, supporting our drive to elevate internal capability.
-
Travel to the London office when required to support on-site needs.
What You\’ll Bring
-
Demonstrated experience as a Senior Service Desk Engineer, with proven success delivering both 1st and 2nd line support.
-
Strong experience with Google Workspace and Okta – essential to supporting our modern, cloud-based infrastructure.
-
Background in fast-paced tech scale-ups or high-growth digital businesses.
-
ITIL Foundation certification.
-
Strong diagnostic and problem-solving skills, including experience with root cause analysis.
-
Excellent communication and stakeholder management skills; confident supporting users at all levels.
-
Experience supporting digital transformation projects and rapid adoption of new tools and technologies.
-
A proactive, resourceful mindset with a passion for great service and continuous improvement.
Why Join Us?
-
Be part of a business that’s investing in advanced tools, platforms, and technologies.
-
Work alongside passionate teams across product, engineering, and operations.
-
Join a business on a transformational journey, digitising a traditionally offline industry.
-
Enjoy a competitive salary and benefits package, including a bonus scheme, smart tech programme, and more.
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
#J-18808-Ljbffr
Service Desk Engineer employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Google Workspace and Okta. Being able to demonstrate your expertise in these platforms during interviews will set you apart from other candidates.
✨Tip Number 2
Highlight any experience you have in fast-paced tech environments or scale-ups. Share examples of how you've successfully managed IT support in similar settings, as this aligns well with Checkatrade's growth-focused culture.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide specific examples of how you've conducted root cause analysis in past roles. This will showcase your ability to tackle technical issues effectively, which is crucial for the Service Desk Engineer position.
✨Tip Number 4
Since the role involves supporting senior stakeholders, practice articulating your communication style. Be ready to explain how you would approach providing professional support to users at all levels, ensuring you convey confidence and clarity.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Desk Engineer. Focus on your skills in providing 1st and 2nd line support, particularly with Google Workspace and Okta, as these are essential for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Checkatrade and their mission. Mention specific examples of how you've successfully supported end users and contributed to digital transformation projects in previous roles.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your strong diagnostic and problem-solving skills. Highlight any experiences where you performed root cause analysis and implemented long-term fixes.
Highlight Communication Skills: Since the role involves supporting users at all levels, emphasise your excellent communication and stakeholder management skills. Share instances where you've effectively communicated technical information to non-technical users.
How to prepare for a job interview at Checkatrade
✨Know Your Tech Inside Out
As a Service Desk Engineer, you'll need to demonstrate your expertise in hardware, software, and SaaS platforms. Brush up on your knowledge of Google Workspace and Okta, as well as the specific devices and tools mentioned in the job description. Be ready to discuss how you've successfully supported users in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues and performed root cause analysis. Highlight your diagnostic skills and any long-term fixes you've implemented. This will show that you can not only resolve problems but also prevent them from recurring.
✨Communicate Effectively
Excellent communication is key in this role, especially when dealing with senior stakeholders. Practice explaining complex technical concepts in simple terms. During the interview, be clear and concise in your responses, and don't hesitate to ask clarifying questions if needed.
✨Demonstrate a Customer-Focused Mindset
The role requires providing professional support to all users, including C-suite executives. Share examples of how you've prioritised customer service in your previous roles. Emphasise your proactive approach and passion for continuous improvement, which aligns with the company's values.
