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- Tasks: Lead customer service delivery and manage operations for industrial clients.
- Company: GE Vernova focuses on electrification systems for energy efficiency and decarbonisation.
- Benefits: Enjoy flexible work arrangements, competitive salary, and 26 days vacation plus bank holidays.
- Why this job: Be part of innovative projects shaping the future of power conversion technology.
- Qualifications: Experience in customer management and excellent communication skills required.
- Other info: Possibility of remote work and a supportive team culture.
The predicted salary is between 28000 - 42000 £ per year.
Lead Industrial Service Delivery Manager
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Lead Industrial Service Delivery Manager
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Job Description Summary
GE Vernovas Power Conversion & Storage business provides electrification systems that are critical to customers\’ power and energy needs for their high-performance applications. We work with some of the worlds major energy, maritime, and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives, and control technologies.
Job Description Summary
GE Vernovas Power Conversion & Storage business provides electrification systems that are critical to customers\’ power and energy needs for their high-performance applications. We work with some of the worlds major energy, maritime, and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives, and control technologies.
Job Description
As the Lead Industrial Service Delivery Manager , you will play a key customer-facing role and act as single Point of Contact for daily operations. You will deliver top-tier services and commercial management of enquiries to a set of Industrial customers.
You will be responsible for after-sales customer service and managing upgrades to installed bases of GE Vernova equipment. Some of the industries we support are: Metals, Mining, Factories, Renewables, Research & Development, among others.
In This Role You Will Focus On
- Being the customer advocate and taking a lead role in dealings with multiple major industrial sector customers.
- Managing the delivery of Long-Term Service Agreements including reactive and planned maintenance activities of industrial sites.
- Resolving commercial, technical, and quality issues on multiple contractual arrangements.
- Ensuring that all commercial procedures are followed together with development of new procedures and project management processes.
- Registering, compiling, submitting, and negotiating extensions of time, extras to contract and other claims as appropriate.
- Handling all day-to-day reporting, resourcing, and planning activities from service contract customers.
- Liaising with management/project engineers/other departments to obtain technical, contractual, and financial solutions.
- Carrying out project reviews using SAP to control projects, check progress, manage cost, identify deviations from plan, detect risk and forecasting.
Essential Qualifications
- Previous experience of working in a professional customer or account management role.
- Excellent customer service orientation and proactive problem-solving abilities.
- Ability to work efficiently without direct supervision.
- Excellent written and verbal communication skills at all levels for the purpose of presenting or liaising with senior internal and external stakeholders.
- Good multi-tasking and time management skills.
- An understanding of key business financial procedures (invoicing/revenue recognition/debt management).
- Possession of or ability to obtain BPSS security clearance.
- Valid UK driver\’s license.
Nice To Have
- Experience with SAP and Salesforce software.
- An engineering degree or technical knowledge in areas such as power systems, mechanical, electrical, industrial engineering, etc.
This role involves work for customers who manage critical infrastructure; based on customer requirements it will be necessary to carry out background checks and suitability assessments (UK BPSS clearance OR UK SC clearance) as part of the hiring process. Read more on national security vetting levels here (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels) .
You Can Expect From Us
- Challenging and exciting world-first projects.
- Flexible work arrangements.
- Competitive salary.
- Flexible benefits so you can build a package that fits your personal needs. Some core benefits include: 10% Employer Pension Contribution (not subject to individual contribution), Income protection, Private Health Insurance and Life Assurance.
- 26 days vacation + bank holidays.
Flexible Working at GE Vernova
We know that life doesnt fit into a one-size-fits-all schedule. Thats why we support flexible working, adaptable start and finish times or compressed hours where possible. We trust our people to manage their work in a way that suits them while delivering results on world-first projects.
Were always looking for top talent! If this role isnt quite right, but youre interested in joining GE Vernova, we can support you to understand where your skills could help. Get in touch today and become part of a team shaping the future of power conversion technology!
The Energy to Change the World | GE Vernova ? https://www.youtube.com/watch?v=W6Iz8nweeE4
Additional Information
Relocation Assistance Provided: No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Lead Industrial Service Delivery Manager employer: GE Vernova
Contact Detail:
GE Vernova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Industrial Service Delivery Manager
✨Tip Number 1
Familiarise yourself with GE Vernova's core values and mission. Understanding their focus on energy efficiency and decarbonisation will help you align your responses during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Network with current or former employees of GE Vernova on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Lead Industrial Service Delivery Manager role.
✨Tip Number 3
Brush up on your knowledge of SAP and Salesforce, as these tools are mentioned in the job description. Being able to discuss your familiarity with these systems can set you apart from other candidates.
✨Tip Number 4
Prepare specific examples from your past work that demonstrate your problem-solving abilities and customer service orientation. Highlighting these skills will show that you can effectively manage customer relationships and deliver top-tier services.
We think you need these skills to ace Lead Industrial Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer or account management roles. Emphasise your problem-solving abilities and any technical knowledge related to power systems or industrial engineering.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage customer relationships and deliver top-tier services.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Use professional language while still being personable.
Highlight Relevant Software Experience: If you have experience with SAP or Salesforce, make sure to mention it in your application. This can set you apart from other candidates and show that you are familiar with tools used in the industry.
How to prepare for a job interview at GE Vernova
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Lead Industrial Service Delivery Manager. Familiarise yourself with the key tasks such as managing Long-Term Service Agreements and resolving commercial issues, as this will help you demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in customer or account management. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will show your proactive problem-solving abilities.
✨Familiarise Yourself with Relevant Software
If you have experience with SAP or Salesforce, make sure to mention it during the interview. If not, consider doing a bit of research on these platforms, as familiarity with them could give you an edge over other candidates.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to answer questions related to power systems, mechanical or electrical engineering. Brush up on relevant concepts and be prepared to discuss how your technical knowledge can benefit the company and its customers.
