Clinical Assessment Service Coordinator

To act as assessment co-ordinator for Medical division within CHFT. Supporting the division in maintaining and supporting the clinical assessment service. Working closely with Clinicians, Secretaries, Managers and admin staff, to enable patient pathways to be dealt with in a timely manner and to be the point for contact for divisional service users., A position has become available to support the team in Medicine to maintain a clinical assessment service (CAS). The CAS will enable General Practitioners to book patients onto a virtual clinic so they can be clinically assessed/triaged by a clinician allowing diagnostics/appointments to be ordered. Key responsibilities will be to ensure that the CAS is kept up to date and undertaking any admin duties related to this. The post holder will be the first point of contact for the clinical team, GP surgeries and patients and should be fully conversant with elements of the E-referral system. In addition to this the post holder may be required to support the services with general administration duties where necessary., Please see attached Job Description and Person Specification for further information and details on duties.

The post holder should be available to work cross site where necessary in accordance with the role.

This role will include working from home.

Knowledge, Experience & Expertise

Essential

• Recent relevant experience working within a patient/customer focused office environment

• Experience of using Microsoft Office package, e.g., Word, Excel, and Outlook

• Experience of working to deadlines and targets

• Ability to organise and prioritise own workload

• Demonstrable experience of excellent and accurate inputting skills

• Awareness of confidentiality and Information Governance

• Evidence of commitment to Organisational and individual development and willing to undertake all mandatory training where required.

• Ability to prioritise workload and work in an accurate and timely manner

• Professional and positive attitude

• Flexible and adaptable

Desirable

• Recent experience of working in an NHS environment

• Awareness of Local and National NHS guidelines

• Understanding of Trust policies and procedures and their impact on service delivery

• Experience of e-Referral and EPR systems

• Evidence of self-development

• Knowledge of outpatient clinics in EPR

• Knowledge of the Trust’s 18-week RTT pathway

Communication and Relationships (Including Management Responsibilities)

Essential

• Excellent communication skills, able to communicate clearly and concisely both on the telephone and face to face

• Ability to demonstrate excellent communication and organisational skills

• Approachable and supportive to others

• Ability to prioritise workload and work in an accurate and timely manner

• Professional and positive attitude

• Flexible and adaptable, GCSE English grade 9-4 (A-C) / Functional Skills level 2 or equivalent

• GCSE maths grade 9-3 (A*-D) / Functional Skills level 2 or equivalent

• NVQ level 3 in business admin / customer service or equivalent OR equivalent demonstrable experience.

• Evidence of commitment to Organisational and individual development and willing to undertake all mandatory training where required.

Desirable

• Accurate keyboard skills to RSA 2 or equivalent

• Evidence of self-development

Person Specification

Knowledge, Experience & Expertise

Essential

• Recent relevant experience working within a patient/customer focused office environment

• Experience of using Microsoft Office package, e.g., Word, Excel, and Outlook

• Experience of working to deadlines and targets

• Ability to organise and prioritise own workload

• Demonstrable experience of excellent and accurate inputting skills

• Awareness of confidentiality and Information Governance

• Evidence of commitment to Organisational and individual development and willing to undertake all mandatory training where required.

• Ability to prioritise workload and work in an accurate and timely manner

• Professional and positive attitude

• Flexible and adaptable

Desirable

• Recent experience of working in an NHS environment

• Awareness of Local and National NHS guidelines

• Understanding of Trust policies and procedures and their impact on service delivery

• Experience of e-Referral and EPR systems

• Evidence of self-development

• Knowledge of outpatient clinics in EPR

• Knowledge of the Trust’s 18-week RTT pathway

Communication and Relationships (Including Management Responsibilities)

Essential

• Excellent communication skills, able to communicate clearly and concisely both on the telephone and face to face

• Ability to demonstrate excellent communication and organisational skills

• Approachable and supportive to others

• Ability to prioritise workload and work in an accurate and timely manner

• Professional and positive attitude

• Flexible and adaptable, GCSE English grade 9-4 (A-C) / Functional Skills level 2 or equivalent

• GCSE maths grade 9-3 (A*-D) / Functional Skills level 2 or equivalent

• NVQ level 3 in business admin / customer service or equivalent OR equivalent demonstrable experience.

• Evidence of commitment to Organisational and individual development and willing to undertake all mandatory training where required.

Desirable

• Accurate keyboard skills to RSA 2 or equivalent

• Evidence of self-development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

CHFT

Huddersfield Royal Infirmary

Huddersfield

HD3 3EA

Employer’s website