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- Tasks: Lead a team to support secure cloud users and troubleshoot technical issues.
- Company: Accenture is a global leader in professional services, driving innovation and inclusion.
- Benefits: Enjoy competitive salary, 25 days vacation, private medical insurance, and extra leave for charity work.
- Why this job: Join a culture of innovation and make a real impact on critical national infrastructure.
- Qualifications: Experience with Linux, IaC tools, Kubernetes, and a passion for learning new technologies.
- Other info: Flexibility required for onsite client work; shift premiums for non-standard hours.
The predicted salary is between 36000 - 60000 £ per year.
Infra Managed Service Team Lead/Consultant | Mid-Level | Full time
Salary: Competitive salary and package dependent on experience+ shift work
Career Level: We are hiring at Specialist level
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
Note: The above information relates to a specific client requirement
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.
This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota.We anticipate this to commence within the first 6-12 months of joining.
The first six months of the role may require regular travel to sites in or near London as part of a training and transition programme.
As a Cloud Operations Lead Engineeryou will be responsible for:
Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
Lead the support engineers during a shift, and be the coordinator and lead contact for any critical escalations with third parties and users.
Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.
Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.
Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.
Follow documented runbooks and procedures for high-priority incident management for potential.
UK critical workloads, and identify areas for runbook improvement.
Provide mentoring to junior engineers and supporting a culture of team skills growth.
The following skills and experience are essential for this role:
Significant experience in working with computer systems and computer networks, specifically with the Linux operating system.
Experience of overseeing or leading teams
Experience with IaC tools including TerraForm
Experience with Kubernetes, including troubleshooting issues with container-hosting platforms
Experience with troubleshooting issues and identifying potential bugs or failures
A willingness to learn new deep skills in air-gapped cloud architecture and operations
Experience in a production support / operations role to ensure a live service for users
Experience with understanding network architectures and troubleshooting network-related issues using Linux tools
In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability
Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
What is in it for you
At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Closing Date for Applications: 30th August 2025
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.
Discover where this job fits at Accenture
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Industries: Jobs at the forefront of change
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Get hands-on with the technologies that our clients need to reinvent, work in new ways and change the world for the better.
Learn more about the hiring process at Accenture
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Cloud Operations Lead Engineer employer: Accenture
Contact Detail:
Accenture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Operations Lead Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Kubernetes and Terraform. Having hands-on experience or projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Accenture, especially those in cloud operations roles. They can provide valuable insights into the company culture and the specific expectations for the Cloud Operations Lead Engineer position.
✨Tip Number 3
Prepare to discuss your experience in leading teams and managing critical incidents. Be ready to share specific examples of how you've successfully resolved technical issues and improved processes in previous roles.
✨Tip Number 4
Understand the importance of security clearance for this role. Be prepared to discuss your UK residency history and any relevant security protocols you've worked with, as this will be a key factor in your application process.
We think you need these skills to ace Cloud Operations Lead Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in cloud operations, Linux systems, and team leadership. Use keywords from the job description to demonstrate that you meet the essential skills required for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud technology and your understanding of the role. Mention specific experiences where you've led teams or resolved critical technical issues, aligning them with the responsibilities outlined in the job description.
Highlight Relevant Certifications: If you have any certifications related to cloud technologies, Kubernetes, or Terraform, make sure to include them in your application. This will strengthen your profile and show your commitment to continuous learning in the field.
Prepare for Security Clearance: Since the role requires BPSS and SC security clearance, be ready to provide your continuous UK address history and confirm your nationality status. Mention this in your application to show you understand the requirements and are prepared to comply.
How to prepare for a job interview at Accenture
✨Understand the Role
Make sure you have a solid grasp of what a Cloud Operations Lead Engineer does. Familiarise yourself with key responsibilities like troubleshooting technical issues, leading support engineers, and managing tickets. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Relevant Experience
Prepare to discuss your experience with Linux, IaC tools like Terraform, and Kubernetes. Be ready to provide specific examples of how you've used these technologies in past roles, especially in production support or operations settings.
✨Emphasise Team Leadership Skills
Since this role involves leading a team, highlight any previous leadership experiences. Discuss how you've mentored junior engineers or coordinated teams during critical incidents. This will show that you can handle the responsibilities of leading support engineers effectively.
✨Demonstrate Continuous Learning
Express your willingness to learn about air-gapped cloud architecture and operations. Mention any recent training or certifications you've pursued, as well as your approach to staying updated with industry trends. This shows your commitment to personal and professional growth.
