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- Tasks: Lead change initiatives and improve processes in a dynamic environment.
- Company: Join Santander Consumer, a top player in the UK motor finance sector.
- Benefits: Enjoy a competitive salary, annual bonuses, private medical insurance, and gym discounts.
- Why this job: Be part of a culture that values diversity and customer-first principles while driving impactful change.
- Qualifications: Experience in car finance and stakeholder management is essential; strong communication skills are a must.
- Other info: Hybrid working model with flexibility for part-time hours available.
The predicted salary is between 42000 - 84000 £ per year.
Continuous Improvement & Change Manager 12 month FTC
Join to apply for the Continuous Improvement & Change Manager 12 month FTC role at Santander Consumer (UK) plc
Continuous Improvement & Change Manager 12 month FTC
Join to apply for the Continuous Improvement & Change Manager 12 month FTC role at Santander Consumer (UK) plc
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Santander Consumer (UK) plc provided pay range
This range is provided by Santander Consumer (UK) plc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Direct message the job poster from Santander Consumer (UK) plc
Internal Recruiter @ Santander Consumer Finance UK
Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for a Continuous Improvement & Change Manager on a 12 month FTC.
This manager will oversee the effective delivery of key initiatives aligned to the delivery of the Leasing strategy. You will support the Senior Business Integration Manager in the critical area of change and project management of system and process development areas and Operational capability.
Please note this role will be split between Redhill & Milton Keynes working Hybrid 3x per week between the both.
Responsibilities will include:
- Working in conjunction with SCUK’s internal business functions, its business partners (OEM and Dealer) and third parties, utilising appropriate insight (industry, business, customer and technological etc.), to drive change initiatives and continual improvement
- Monitor the delivery of agreed activities within set budgets, ensuring financial discipline through regular review of project milestones, costs, and performance
- Oversee multiple change initiatives, assessing the impact and ensuring high quality business outcomes are maintained throughout.
- Adapt to the ever-evolving environment and reacting quickly to meet challenges to ensure minimal disruption to the business and customers
- Work in conjunction with SCUK’s Risk function to ensure business performance is optimised, key stakeholders are informed and SCUK reputational risk is protected
- Prepare and oversee the delivery of project status updates and associate KPI’s as required by the business and OEM partners in relation to third party performance
- Coordinate and deliver change initiatives that are focused on the leasing target operating model or the improvement of performance, efficiency or compliance
- Establish a sound working relationship with internal and external stakeholders to help optimise SCUK’s business offering
- Adhere to SCUK policies and processes with regards to personal conduct, and ensure that services are provided in a compliant manner and are aligned to the organisation’s overall values of Simple, Fair and Personal and a wider culture of Treating Customers Fairly
- Support on-boarding of new staff, manage staff including overseeing continuous improvement via monthly individual incentive structure
- Ensure all change and project management activity is carried out in line with SCUK’s governance framework and in line regulatory business principles including the delivery of good customer outcomes
- Work closely with the management team to ensure all operational, administrative, and compliance functions within the business are being properly executed in accordance with regulatory-based best practices
- Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection
What we’re looking for:
- A good understanding of the car finance sector in particular Contract Hire
- Ability to work under own initiative with enthusiasm
- Has worked in an organisation where multiple stakeholder management (both internal and external) was common or where exposure to an international as well as domestic business operation existed
- Can produce sound working documentation and presentations, including business case proposals and requirements, briefs and presentations
- Ability to articulate technical issues associated to work area
- Understands legal, regulatory and compliance issues and is familiar with the principles encapsulated within the FCA’s ‘treating customer fairly’ code of conduct
- High level of accuracy and attention to detail with the ability to manage complex priorities
- It is expected that any candidate is comfortable and confident when dealing with senior-level management and external stakeholders plus dealing with difficult conversations
We have a range of benefits available which include:
- Competitive salary of £50,000 – £60,000 dependent on experience
- Annual bonus based on personal and company performance
- Company car
- Private medical insurance
- Employee assistance programme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
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Continuous Improvement & Change Manager 12 month FTC employer: Santander Consumer (UK) plc
Contact Detail:
Santander Consumer (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement & Change Manager 12 month FTC
✨Tip Number 1
Familiarise yourself with the car finance sector, especially Contract Hire. Understanding the nuances of this area will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry, particularly those who have experience in change management or continuous improvement. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed multiple stakeholders in previous roles. This is crucial for demonstrating your ability to handle the complexities of the position.
✨Tip Number 4
Research Santander Consumer Finance's recent initiatives and projects. Being knowledgeable about their current strategies will allow you to tailor your discussions and show that you're proactive and well-informed.
We think you need these skills to ace Continuous Improvement & Change Manager 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in continuous improvement and change management. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the car finance sector and how your skills align with the responsibilities outlined in the job description. Be specific about your achievements in previous roles.
Showcase Stakeholder Management Skills: Since the role involves managing multiple stakeholders, provide examples of how you've successfully navigated complex stakeholder relationships in the past. This could include specific projects or initiatives you've led.
Demonstrate Attention to Detail: Given the emphasis on accuracy and compliance, ensure your application is free from errors. Double-check your documents for spelling and grammatical mistakes, and make sure all information is presented clearly.
How to prepare for a job interview at Santander Consumer (UK) plc
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Continuous Improvement & Change Manager role. Familiarise yourself with the key responsibilities, such as overseeing change initiatives and managing stakeholder relationships. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Stakeholder Management Skills
Given the emphasis on managing multiple stakeholders, prepare examples from your past experiences where you've successfully navigated complex stakeholder dynamics. Highlight your ability to communicate effectively and build relationships, especially in challenging situations.
✨Demonstrate Your Knowledge of the Car Finance Sector
Brush up on your knowledge of the car finance sector, particularly Contract Hire. Be ready to discuss industry trends and how they might impact the role. This shows your genuine interest and understanding of the business environment.
✨Prepare for Technical and Compliance Questions
Expect questions related to legal, regulatory, and compliance issues, especially those pertaining to the FCA's 'treating customers fairly' code. Prepare to discuss how you ensure compliance in your projects and how you handle any potential risks.
