Technical Support Engineer, Amazon Robotics

Technical Support Engineer, Amazon Robotics

Job ID: 2969756 | Amazon Development Center Germany GmbH

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers\’ experiences in ways we can\’t even imagine yet. Amazon Robotics is the global front runner of robotics innovation. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems. Current advancements are underway in robotic movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive data, and much more.

Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.

We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, people management skills and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Robotic Fulfillment System.

A successful candidate will have a consulting aptitude, ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the center of Amazon\’s Robotic Fulfillment System operations.

Key job responsibilities
The right candidate will be inspired and motivated to do the following on a daily basis:

– Support and foster a culture of inclusion
– Manage large scale technical projects with high attention to detail.
– Maintain and/or create policies, procedures and processes when needed.
– Proactively identify opportunities for long term and repeatable solutions.
– Participate in hiring, training, and development of others.
– Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
– Windows, Mac or Linux Operating systems support and proactive maintenance.
– Responsible for on-call duties in a rotation with other team members
– Frequently document known solutions in the form of knowledge base articles
– Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.

BASIC QUALIFICATIONS

– Bachelors degree or equivalent work experience
– 2+ years of troubleshooting in a multi-user high availability environment experience
– Experience managing network systems (such as DNS, DHCP, SSL, OSI Model and TCP/IP)
– 2+ years of PC repair, troubleshooting, deployment and liquidation experience
– Experience in managing technically complex large and small scale projects
– Experience in managing and supporting Windows, Linux and macOS operating environments
– Own and drive Root Case Analysis (RCA) on complex system issues
– Proven experience as lead technician supporting major or critical applications and systems

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

– Ability to discuss complex technical issues with technical, non-technical stakeholders and leadership teams
– An understanding of AWS or other cloud technologies
– Experience with change management processes
– Unix/Python Shell Scripting skills
– Experience in a fulfillment or logistics environment
– Experience with hardware and solutions troubleshooting
– Knowledge and/or working experience with networking and Product IT management

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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