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- Tasks: Support customers in leveraging AWS services and Generative AI solutions.
- Company: Join Amazon Web Services, a leader in cloud technology and innovation.
- Benefits: Enjoy flexible working options and access to cutting-edge technology.
- Why this job: Be the voice of the customer and drive impactful tech solutions.
- Qualifications: Bachelor's degree and proficiency in English and Mandarin required.
- Other info: Work with top technologists and engage with diverse enterprise clients.
The predicted salary is between 43200 - 72000 £ per year.
Job ID: 2887025 | AWS EMEA SARL (UK Branch)
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
Key Job Responsibilities
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer\’s architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
Every day will bring new and exciting challenges on the job while you:
- Act as a single point of contact to Enterprise Support customers.
- Make recommendations on how new AWS offerings fit in the company strategy and architecture.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
- Champion and advocate for customer requirements within AWS (e.g., feature requests).
- Participate in customer requested meetings (onsite or via phone).
- Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
- Work with some of the leading technologists around the world.
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
- Be available in non-business hours to handle urgent issues.
BASIC QUALIFICATIONS
– Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
– Experience in technical engineering.
– Bachelor\’s degree.
– THIS ROLE REQUIRES BOTH ENGLISH & MANDARIN PROFICIENCY.
PREFERRED QUALIFICATIONS
– Experience with AWS services or other cloud offerings.
– Experience in internal enterprise or external customer-facing environment as a technical lead.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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Technical Account Manager, ES - CN-AWS employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, ES - CN-AWS
✨Tip Number 1
Familiarise yourself with AWS services and their applications, especially in areas like AI/ML and cloud architecture. This knowledge will help you engage confidently with potential customers and demonstrate your expertise during discussions.
✨Tip Number 2
Network with current or former Technical Account Managers at AWS. They can provide valuable insights into the role and share tips on how to excel in the interview process, giving you a competitive edge.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues or improved customer satisfaction. Highlighting your problem-solving skills and customer-centric approach will resonate well with the hiring team.
✨Tip Number 4
Showcase your proficiency in both English and Mandarin during any interactions. Being bilingual is a key requirement for this role, so emphasising your language skills can set you apart from other candidates.
We think you need these skills to ace Technical Account Manager, ES - CN-AWS
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Technical Account Manager position. Highlight your relevant experience in operational parameters, troubleshooting, and technical engineering.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your proficiency in English and Mandarin, as well as any experience with AWS services or cloud offerings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully supported customers in a technical capacity and how you can contribute to AWS's mission.
Proofread and Submit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is complete and accurately reflects your qualifications. Submit your application through our website for consideration.
How to prepare for a job interview at Amazon
✨Understand AWS Services
Make sure you have a solid grasp of AWS services, especially those related to compute, storage, and networking. Be prepared to discuss how these services can be leveraged to solve customer challenges and enhance their architecture.
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your technical knowledge. Prepare examples from your past experiences where you've successfully resolved complex issues or provided strategic advice to clients.
✨Communicate Effectively in Both Languages
Since this role requires proficiency in both English and Mandarin, practice articulating your thoughts clearly in both languages. You may be asked to switch between languages during the interview, so be ready to showcase your bilingual skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific customer situations, such as service disruptions or project planning, and be ready to explain your thought process.
