Field Service Engineer Yorkshire

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services.

Position Overview:

As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology imaging products. You will be based from home and will be responsible for the installation, commissioning, maintenance, and servicing of imaging equipment and associated ICT/electrical equipment. You travel to our customer sites, such as hospitals, clinics, and laboratories, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.

Location: Goole, Yorkshire area

Responsibilities:

• Problem-solving in a responsible and methodical manner whilst carrying out effective customer care skills to ensure customer satisfaction.
• Produce accurate and sufficiently detailed reports to ensure that the customer is kept informed about the work and to satisfy H&S compliance record keeping.
• Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
• Manage your own schedule for field-based installations, corrective actions, upgrades, and preventative maintenance.
• Return equipment and parts in a compliant timely manner to ISO and WEEE procedures.

Who you are:

• You have an HNC or ONC degree in electromechanics, electronics, computer science, or equivalent, or you have at least a few years’ experience in a similar role.
• You have excellent problem-solving skills.
• You have experience in working in a medical environment.
• You have a valid driving licence cat B.
• You are willing to travel to customers on a daily basis.
• You are a team player.
• You have strong self-motivation.

What we offer now and in the future:

• A dynamic global organisation with a history of innovation and a strong product portfolio.
• A challenging environment combined with a supportive management structure.
• A competitive salary and benefits package.
• A friendly work environment surrounded by dedicated and professional colleagues.

Our Values:

Own It (I do what I say, full accountability for results, finding solutions and practicing ethical and safe behaviors).

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decisions for teams’ benefits).

Move Forward (Embrace change, explore opportunities to innovate, provide feedback and improve performance, take proactive steps to resolve issues and ensure continuous progress).

Drive Value (Make bold choices to maximize value creation, deliver exceptional value to customers, add value to all stakeholders, and use data to generate crucial insights and outcomes).

Diversity and Inclusion:

At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion promote a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

#J-18808-Ljbffr