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- Tasks: Lead and inspire a customer success team while managing complex client cases.
- Company: Join a dynamic company focused on delivering exceptional customer service in a hybrid work environment.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive team culture.
- Why this job: Make a real impact by prioritising client well-being and driving continuous improvement.
- Qualifications: Experience in managing customer service teams and strong interpersonal skills are essential.
- Other info: Be a role model for company values and uphold high standards of care and compliance.
The predicted salary is between 44000 - 66000 £ per year.
Customer Success Team Manager
Up to £55,000 per annum
Watford- Hybrid
Key Responsibilities:
- Leading and motivating a team, fostering a culture of care, compliance, and continuous improvement
- Managing complex client cases and ensuring every contact meets the highest standard of care and compliance
- Collaborating with customer support and other business teams to deliver an outstanding, responsible service across all channels
- Monitoring players and identifying patterns that may suggest risk
- Put clients well being first while supporting wider business goals
- Ensuring departmental KPIs and regulatory standards consistently met
- Acting as a role model for company values
Key Attributes:
- Proven experience managing teams in customer service or contact centre settings
- Excellent interpersonal skills and the ability to handle sensitive interactions with empathy and professionalism
- Analytical mindset with confidence in interpreting behavioural data and identifying trends
- A natural collaborator and influence who can work cross-functionally and present ideas effectively
- Committed to upholding confidentiality, integrity, and ethical standards at all times
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Customer Success Team Manager employer: Investigo Limited
Contact Detail:
Investigo Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer success management. Understanding current best practices and tools can help you demonstrate your knowledge during interviews and show that you're proactive about staying informed.
✨Tip Number 2
Network with professionals in the customer success field. Attend industry events or join relevant online communities to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to manage complex client cases. Being able to articulate these experiences clearly will set you apart during discussions.
✨Tip Number 4
Research StudySmarter's values and culture thoroughly. Tailoring your conversations to reflect how your personal values align with ours can make a strong impression and demonstrate your commitment to our mission.
We think you need these skills to ace Customer Success Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing customer service teams. Use specific examples that demonstrate your leadership skills and ability to foster a positive team culture.
Craft a Compelling Cover Letter: In your cover letter, emphasise your commitment to client well-being and how you have successfully managed complex client cases in the past. Show how your values align with those of the company.
Highlight Relevant Skills: Clearly outline your interpersonal skills and analytical mindset in your application. Provide examples of how you've used these skills to improve team performance or client satisfaction.
Showcase Collaboration Experience: Mention any cross-functional projects you've been involved in. Highlight your ability to work with different teams and how this has contributed to achieving business goals.
How to prepare for a job interview at Investigo Limited
✨Showcase Your Leadership Skills
As a Customer Success Team Manager, you'll need to lead and motivate your team. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your ability to foster a positive culture and drive performance.
✨Demonstrate Empathy and Professionalism
Given the nature of the role, it's crucial to exhibit strong interpersonal skills. During the interview, be ready to discuss how you've handled sensitive client interactions with empathy and professionalism, showcasing your commitment to client well-being.
✨Prepare for Data-Driven Discussions
An analytical mindset is key for this position. Familiarise yourself with behavioural data analysis and be prepared to discuss how you've used data to identify trends and improve service delivery in previous roles.
✨Highlight Your Collaborative Spirit
This role requires collaboration across various teams. Think of examples where you've worked cross-functionally to achieve business goals, and be ready to explain how you effectively communicated and presented your ideas to different stakeholders.
