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For Companies At a Glance
- Tasks: Manage high-value accounts and strengthen relationships with key decision-makers.
- Company: Vendavo empowers businesses with AI-driven pricing and selling solutions.
- Benefits: Enjoy remote work, flexible hours, 25 vacation days, and quarterly recharge days.
- Why this job: Join a people-focused company that values growth, innovation, and community impact.
- Qualifications: 5+ years in Customer Success with experience in managing complex enterprise accounts.
- Other info: Work with a friendly team and enjoy competitive pay and bonuses.
The predicted salary is between 32000 - 46000 £ per year.
Enterprise Customer Success Manager (Remote)
Join to apply for the Enterprise Customer Success Manager (Remote) role at Vendavo
Enterprise Customer Success Manager (Remote)
Join to apply for the Enterprise Customer Success Manager (Remote) role at Vendavo
We’re a growing team, and as we scale, so does our need to focus on expanding our Customer Success team. You’ll be joining a people-focused company, and as a Enterprise Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Enterprise CSM is proactive in driving adoption, value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy.
THE OPPORTUNITY
- Advocating customer needs throughout the customer lifecycle, understand customer business challenges, and industry trends consulting on how Vendavo can help them achieve their objectives
- Collaborate with the account team to develop account plan and call-to-actions
- Cultivate relationshipstodriveadoption, ensure retention, and maintain high overall customer satisfaction
- Develop partner focused relationships with key account contacts
- Understand customer concerns working effectively with internal teams to ensure our ability to resolve them
- Partner with Vendavo SME’s andcustomer stakeholders advocating and anticipating the needs of customers
- Monitor and report out Customer Health Metrics (Usage,Value measurement, Customer Sat, Churn Risk, Maturity Model,etc.)
- Communicate with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal team
- Champion customer needs relative to software feature requirements
- SupportingSales whenupsellopportunitiesare identified
- Other duties as assigned.
THE SKILL SET
- Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at a Enterprise level.
- Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: Able to articulate value propositions and integration into business processes.
- Commercial Business Processes: Able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc.
- Sales/Account Management Process Proficiency: Demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques.
- Project Governance Knowledge: Understanding of the principles of effective Project Governance, especially as it relates to complex software implementation.
- Business Systems Integration: Able to understand the principles of business systems interaction through integration and data transformation.
- Vendavo Solutions: Willingness to learn business process and technical use cases as they relate to Vendavo solutions.
- Enterprise Account Management: Experience managing large enterprise customer relationships (>$1 Billion in Revenue and global presence).
- Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus.
- Demonstrated ability to engage and build relationships with customer executives and key decision-makers.
- Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes.
- Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers.
- Willingness to travel up to 10% and support international time zones.
The Benefits
- Fully remote based with the flexibility to work from anywhere in the UK
- Flexible working hours
- Working within a team of friendly, skilled people where help is always within reach
- 25 vacation days per year in addition to public holidays
- 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
- 16 hours of paid volunteer time per year
- Group Life Insurance
- Income Protection Insurance
- Accident Insurance
- Pension Salary Exchange Scheme
- Optional Medical Insurance
- Travel insurance for business travels
- Cell phone allowance up to 80£ per month
- High-end laptop (Dell XPS or Mac)
- Quarterly team events (bowling, boat cruise, after-work)
- Competitive pay and bonus/commission
THE VENDAVO STORY
Vendavo partners with the world’s leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people.
OUR SAAS PRODUCTS
Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. You can learn more about our products here .
OUR FUNDING
We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.
OUR CULTURE & YOU
We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What’s Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners.
Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you’re part of a company that’s committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments.
EMEA and California residents applying for positions at Vendavo can see our privacy policy here .
OUR TEAM IS GROWING. YOU WILL TOO.
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Enterprise Customer Success Manager (Remote) employer: Vendavo
Contact Detail:
Vendavo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager (Remote)
✨Tip Number 1
Familiarise yourself with Vendavo's solutions and how they align with customer needs. Understanding their products will help you articulate how you can drive value for clients, which is crucial for a Customer Success Manager.
✨Tip Number 2
Network with current or former employees of Vendavo on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience with complex account management and how you've successfully driven customer satisfaction in previous roles. Be ready to share specific examples that demonstrate your ability to manage high-value accounts.
✨Tip Number 4
Stay updated on industry trends and challenges that Vendavo's customers might face. This knowledge will enable you to have informed discussions during interviews and show your proactive approach to understanding customer needs.
We think you need these skills to ace Enterprise Customer Success Manager (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly with complex accounts. Use specific examples that demonstrate your ability to manage relationships with senior leaders and decision-makers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with Vendavo's mission. Mention your understanding of commercial processes and how you can contribute to driving adoption and value realization.
Showcase Relevant Skills: Emphasise your proficiency in sales methodologies and project governance principles. Highlight any experience with SaaS solutions and your ability to use data to derive insights, as these are crucial for the role.
Research Vendavo: Familiarise yourself with Vendavo's products and culture. Understanding their solutions and values will help you articulate how you can fit into their team and contribute to their goals during the application process.
How to prepare for a job interview at Vendavo
✨Understand Vendavo's Solutions
Before the interview, take some time to familiarise yourself with Vendavo's products and services. Knowing how their solutions can help customers achieve their objectives will allow you to speak confidently about how you can contribute to their success.
✨Showcase Your Relationship-Building Skills
As an Enterprise Customer Success Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully engaged with senior leaders and decision-makers, demonstrating your skills in fostering long-term partnerships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer management strategies. Think of specific situations where you've had to advocate for a customer's needs or resolve complex issues, and be ready to discuss the outcomes.
✨Highlight Your Data-Driven Approach
Since the role involves monitoring customer health metrics, be prepared to discuss how you've used data to derive insights and drive meaningful conversations with customers. Share examples of how your analytical skills have led to improved customer satisfaction and retention.
