Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as an IT Support Engineer, solving user issues and maintaining cloud environments.
- Company: PA is a global consultancy that thrives on ingenuity and diverse expertise across various sectors.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a generous pension scheme.
- Why this job: This role offers hands-on experience in a dynamic environment with opportunities for personal growth.
- Qualifications: Strong knowledge of Azure, M365, and troubleshooting skills are essential; teamwork and communication are key.
- Other info: We embrace diversity and welcome applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity.
Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
Job Description
This is a hands-on, in-office role based in our Melbourn office. Due to the systems being supported, there will be occasional weekend working and on-call duties, so flexibility is required.
The Group Systems Team is comprised of a variety of areas that support the wider firm, consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security, and Technology and Operations.
Our Service teams sit within the Technology and Operations pillar, delivering end-to-end support for our users and includes the Global Service Desk, 2nd line, Application Support teams, Operations, Infrastructure, and Digital Workspace teams.
About the Infrastructure Team
The Infrastructure Team is a point of escalation for our UK users, based in the Cambridge office. The team combines excellent problem-solving skills with high-quality customer service to resolve user issues as quickly and efficiently as possible, using established processes as well as independent investigation to identify, resolve, and document fixes in case of reoccurrence.
This is an interesting and varied role where you will be responsible for segregated, technically rich environments that will allow you to develop your skills in areas such as technical management, automation, and operations, whilst ensuring that all environments are available, reliable, secure, and able to meet the demands placed upon them.
Qualifications
About you
You\’ll have strong knowledge designing, building, maintaining, and supporting Azure cloud environments including implementing Azure Virtual Desktop (AVD) (Essential).
Excellent knowledge of M365 and O365, Exchange, virtual hosting including VMware Horizon and Hyper-V, SaaS Backup Platforms, and Group Policy.
Excellent knowledge of network and infrastructure cloud systems including firewall management.
Good troubleshooting skills and the ability to work under pressure to identify and fix IT security vulnerabilities as well as implementing new IT technologies and services.
Strong effective communication skills at all organisational levels and the ability to write clear documentation.
Comfortable working independently or in a team, using your own initiative.
Organisational skills to plan and maintain the infrastructure ensuring it remains current and available.
We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply today by completing our online application.
Additional Information
Life At PA encompasses our peoples\’ experience at PA. It\’s about how we enrich peoples’ working lives by giving them access to unique people, growth opportunities, and purpose-led meaningful work.
We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.
We are dedicated to supporting the physical, emotional, social, and financial well-being of our people. Check out some of our extensive benefits:
- Health and lifestyle perks accompanying private healthcare for you and your family.
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
- Generous company pension scheme.
- Opportunity to get involved with community and charity-based initiatives.
- Annual performance-based bonus.
- PA share ownership.
- Tax efficient benefits (cycle to work, give as you earn).
We recruit, retain, reward, and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Adjustments or accommodations – Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us at recruitment [email protected]
#J-18808-Ljbffr
IT Support Engineer employer: PA Consulting
Contact Detail:
PA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with Azure cloud environments, especially Azure Virtual Desktop (AVD). Since this role requires strong knowledge in these areas, being able to discuss your experience or projects related to Azure will set you apart.
✨Tip Number 2
Brush up on your troubleshooting skills. The ability to quickly identify and resolve IT security vulnerabilities is crucial for this position, so be prepared to share examples of how you've successfully tackled similar challenges in the past.
✨Tip Number 3
Demonstrate your customer service skills during any interactions. This role emphasises high-quality support, so showcasing your ability to communicate effectively and provide excellent service will resonate well with the hiring team.
✨Tip Number 4
Be ready to discuss your organisational skills. Since maintaining infrastructure is a key responsibility, sharing how you plan and manage tasks to ensure systems remain current and available will highlight your suitability for the role.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Azure cloud environments, M365, O365, and any relevant troubleshooting skills. Use specific examples that demonstrate your problem-solving abilities and technical expertise.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly in areas like customer service and infrastructure management.
Showcase Communication Skills: Since effective communication is crucial for this role, include examples of how you've successfully communicated technical information to non-technical stakeholders in your application.
Highlight Flexibility and Teamwork: Emphasise your ability to work independently and as part of a team. Mention any experiences where you had to adapt to changing circumstances or collaborate with others to achieve a common goal.
How to prepare for a job interview at PA Consulting
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Azure cloud environments, M365, and network infrastructure. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Since the role requires excellent troubleshooting skills, be ready to walk through a technical problem you solved in the past. Explain your thought process and the steps you took to identify and fix the issue, showcasing your analytical skills.
✨Communicate Clearly
Effective communication is key in IT support roles. Practice explaining complex technical concepts in simple terms, as you may need to assist users who are not tech-savvy. Clear documentation skills are also essential, so mention any experience you have in this area.
✨Emphasise Flexibility and Teamwork
Given the occasional weekend work and on-call duties, express your willingness to be flexible with your schedule. Additionally, share examples of how you've successfully collaborated with team members in previous roles, highlighting your ability to work both independently and as part of a team.
