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- Tasks: Support MBA students' journey and enhance their experience throughout the One-year MBA programme.
- Company: Join London Business School, a global hub for business education in vibrant cities like London and Dubai.
- Benefits: Enjoy 27 days of annual leave, a generous pension, free gym access, and professional development opportunities.
- Why this job: Be part of a diverse community that values inclusion and drives impactful change in business education.
- Qualifications: Strong stakeholder engagement, project management skills, and proficiency in Microsoft Excel required.
- Other info: Flexible hybrid working environment with a commitment to employee wellbeing and support.
The predicted salary is between 36000 - 60000 £ per year.
Student Experience Manager, One-year MBA – London, NW1 4SA
The Role
Are you passionate about delivering a world-class experience for our MBA students?
London Business School are thrilled to be looking for a collaborative Student Experience Manager, One-year MBA, to join Degree Education on a permanent basis. The Student Experience Manager will support the overall MBA student experience with focus on successful delivery and support of the new One-year MBA programme and its students. You will be responsible for the design and delivery of MBA1Y specific elements of the programme as well as working alongside the wider MBA team to support and deliver on shared programme activities.
The Student Experience Manager will deliver high quality processes and programme elements as well as professional, knowledgeable and timely information to all programme team members and students in key decision-points throughout the programme.
Main Responsibilities
- Act as a dedicated point of contact for the One-year MBA class as well as being the point of contact for One-year MBA within the MBA team.
- Guide the student journey and provide knowledgeable information and insight to support the student experience throughout the programme, including the information and support through key student decision-points and times of personal challenge.
- Work independently for the One-year MBA with the wider MBA team of Student Experience Managers and Senior Managers to develop and deliver a programme of targeted inclusive student activities, to ensure relationship building within the One-year MBA cohort and amongst the MBA programme as a whole.
- Work with the MBA Programme Delivery Manager and Senior Manager (communications) to deliver information as needed in a student-friendly format.
- Act as a point of contact for students who are seeking support and help either in academic or personal issues and understanding when to make additional School services aware of different situations in order to fully support the student, responding to student welfare issues and providing pastoral care and/or referrals to other sources of guidance or counselling.
Who we are looking for
- Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders.
- Experience of using software related to own team or department to extract, analyse and report on data. Microsoft Office Suite – and in particular Microsoft Excel – competency required
- Sound understanding of the wider School’s offerings and those of competitors.
- Sound project management skills.
- Excellent organisational skills and meticulous attention to detail.
- Strong analytical and problem solving skills.
- Demonstrable knowledge of business education and/or relevant sector.
- Budget management experience.
- Events and higher education experience desirable
Why London Business School
London Business School; a global and vibrant business community basedin two of the world’s most dynamic cities, London and Dubai. It’swhere extraordinary minds and diverse perspectives connect, to have aprofound impact on the way the world does business and the waybusiness impacts the world. We offer best in class hybrid learning toour students and participants, whilst creating a flexible, su…
What you can expect from us
- Generous annual leave of 27 days plus extra between Christmas and New Year
- Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
- Free onsite gym and swimming pool
- Amazing range of professional development to support your career path
- Enhanced cycle to work scheme
- Wellbeing offering to support your physical, mental and financial health
- Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.
All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
Student Experience Manager, One-year MBA - London, NW1 4SA employer: London Business School
Contact Detail:
London Business School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Manager, One-year MBA - London, NW1 4SA
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of MBA students. Understanding their journey will help you connect better during interviews and demonstrate your commitment to enhancing their experience.
✨Tip Number 2
Network with current or former Student Experience Managers or similar roles within higher education. They can provide valuable insights into the role and may even refer you internally, increasing your chances of landing the job.
✨Tip Number 3
Showcase your project management skills by discussing relevant experiences where you successfully managed multiple stakeholders or events. This will highlight your organisational abilities, which are crucial for this role.
✨Tip Number 4
Research London Business School's offerings and its competitors thoroughly. Being knowledgeable about the institution and its unique selling points will allow you to articulate how you can contribute to their mission effectively.
We think you need these skills to ace Student Experience Manager, One-year MBA - London, NW1 4SA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student management, stakeholder engagement, and project management. Use specific examples that demonstrate your ability to enhance student experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving student experiences and detail how your skills align with the responsibilities of the Student Experience Manager role. Mention any relevant achievements or initiatives you've led in the past.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data to inform decisions or improve processes in previous roles. This could be through software tools or reporting methods you've employed.
Highlight Inclusivity Initiatives: Given the emphasis on inclusion and belonging at London Business School, mention any experience you have in promoting diversity and inclusion within educational settings or other environments. This will show your alignment with their values.
How to prepare for a job interview at London Business School
✨Showcase Your Stakeholder Engagement Skills
As a Student Experience Manager, you'll be interacting with various stakeholders. Prepare examples of how you've successfully managed relationships in the past, highlighting your communication and collaboration skills.
✨Demonstrate Your Analytical Abilities
The role requires strong analytical skills. Be ready to discuss your experience with data analysis and reporting, particularly using Microsoft Excel. Consider bringing examples of how you've used data to inform decisions or improve processes.
✨Highlight Your Project Management Experience
Project management is key in this role. Prepare to talk about specific projects you've managed, focusing on your organisational skills and attention to detail. Discuss any challenges you faced and how you overcame them.
✨Understand the Student Journey
Familiarise yourself with the student experience in higher education. Be prepared to discuss how you would enhance the One-year MBA programme and support students through their journey, especially during challenging times.
