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- Tasks: Manage customer journeys, deliver training, and drive software adoption.
- Company: Join Percepta, a global leader in fleet management solutions.
- Benefits: Enjoy flexible working, competitive salary, and 25+ days annual leave.
- Why this job: Be part of a dynamic team transforming the automotive industry with innovative tech.
- Qualifications: Fluent in German, with experience in customer-facing roles preferred.
- Other info: Hybrid work model: 2 days in office, 3 days remote.
The predicted salary is between 36000 - 60000 £ per year.
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Client:
TTEC
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f969b4d2152d
Job Views:
4
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
Location – Stratford, London, E15
Hybrid – 2 days office/3 days home
Are you a dynamic communicator with a passion for customer success? Do you thrive in fast-paced environments where your ability to build relationships and drive solutions makes a measurable impact?
We are onthe lookout for an Enterprise Customer Success Manager (ECSM) to join our growing team at Stratford, London, to work with our German customers.
This is your chance to be part of a global brand transforming fleet management through smart telematics, software, and charging solutions.As ECSM you will provide best-in-class experience and be responsible for building and maintaining strong relationships with our enterprise customers. You will work with a diverse set of companies across the European market to ensure they have the foundations needed to maximize the value of our client’s Intelligence and Charging solutions to optimize their fleet operation’s needs and maximize value from our client’s products and services.
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As ECSM you will possess exceptional communications skills, a fierce drive to succeed and a genuine passion for helping people. Acting as a conduit between customers and key decision makers internally, using both strong project management and leadership skills you will coordinate the strategic and technical-operational aspects simultaneously. As the primary point of contact during the customer life cycle, you will partner with the customer to advise and guide them in the set-up and adoption of our client’s Intelligence and Charging software solutions, which will include essentials, telematics, charging and fleet management. You will be required to interface with various customer stakeholders and be accountable to secure successful adoption, maximize ROI and increase customer loyalty throughout their journey.
At Percepta, we bring first-class service across each market we support and as ECSM, you will be creating and delivering amazing customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing:
- Manage and optimize the post-sale customer journey from onboarding to renewal
- Deliver training, support, and strategic insights that drive solution adoption
- Collaborate across internal teams to champion the voice of the customer
- Analyze customer usage data to improve outcomes and reduce churn
- Lead regular Business Reviews and manage renewals and contract extensions
- Upsell/cross-sell software and services to boost client ROI and satisfaction
During a Typical Day, You’ll:
As ECSM, you’ll be the primary contact for our enterprise customers across Germany, ensuring they experience maximum value from our client’s Telematics Software and Charging products. From onboarding to long-term adoption and growth, you\’ll act as a trusted advisor—providing strategic guidance, resolving issues, and proactively identifying opportunities for improvement and expansion.
What You Bring to the Role:
- German written and verbal language skills to professional C1 Level
- Experience in software implementations with a focus on fleet telematics or fleet management software is preferred.
- Experience working with Dealers or Commercial Fleet customers in a sales or service capacity preferred but not required
- Extensive experience in a customer-facing role (ideally in SaaS or telematics/fleet tech)
- Excellent communication, problem-solving, and project management skills
- Strong commercial mindset with a talent for building lasting relationships
- Experience with Salesforce or similar CRM tools
- Self-starter who thrives in a fast-paced, ever-evolving environment
- High emotional intelligence and adaptability
- A team player with mentoring capabilities and a drive for success
Why Percepta
- Competitive salary and comprehensive benefits
- Work with a global leader driving innovation in mobility and electrification
- Flexible, remote-friendly working environment
- Opportunity to shape the future of commercial fleet solutions across Europe
- A role with real purpose: helping businesses thrive through smarter transport
What You Can Expect:
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical Insurance
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breathe, and play by them. As a Percepta team member, you can expect:
Culture of Service– to be treated like you are the customer from day one
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
CareerGrowth – lots of learning opportunities for aspiring minds
Diversity– be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation– we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
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Created on 18/07/2025 by TN United Kingdom
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Enterprise CSM (Automotive SaaS) - German Bilingual London, United Kingdom employer: TTEC
Contact Detail:
TTEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise CSM (Automotive SaaS) - German Bilingual London, United Kingdom
✨Tip Number 1
Familiarise yourself with the automotive SaaS industry, particularly fleet management and telematics. Understanding the latest trends and technologies will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Leverage your German language skills by connecting with professionals in the German market on platforms like LinkedIn. Engaging with potential customers or industry peers can provide insights into their needs and expectations, which you can reference in your discussions with us.
✨Tip Number 3
Prepare to showcase your customer success experience by gathering specific examples of how you've driven value for clients in previous roles. Be ready to discuss how you managed relationships and resolved issues, as this will be crucial in demonstrating your fit for the ECSM role.
✨Tip Number 4
Research our company culture and values thoroughly. Understanding what we stand for will not only help you align your answers during interviews but also allow you to express why you want to be part of our team, making your application more compelling.
We think you need these skills to ace Enterprise CSM (Automotive SaaS) - German Bilingual London, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in the SaaS or telematics sectors. Emphasise your bilingual skills in German and English, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the responsibilities of the Enterprise Customer Success Manager. Use specific examples from your past experiences to demonstrate your ability to build relationships and drive solutions.
Showcase Relevant Skills: Highlight your project management and communication skills in both your CV and cover letter. Mention any experience you have with Salesforce or similar CRM tools, as well as your ability to analyse customer data to improve outcomes.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for the role.
How to prepare for a job interview at TTEC
✨Showcase Your Communication Skills
As an Enterprise Customer Success Manager, exceptional communication is key. Prepare to demonstrate your ability to articulate complex ideas clearly and effectively, especially in both English and German. Practice common interview questions and consider how you can convey your thoughts in a concise manner.
✨Understand the Product Inside Out
Familiarise yourself with the company's telematics and charging solutions. Be ready to discuss how these products can benefit enterprise customers. Showing that you understand the product will not only impress the interviewers but also help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and project management skills. Think of examples from your past experiences where you successfully managed customer relationships or resolved issues, and be prepared to explain your thought process.
✨Demonstrate Your Passion for Customer Success
The role requires a genuine passion for helping customers succeed. Share stories that highlight your commitment to customer satisfaction and how you've gone above and beyond to ensure clients achieve their goals. This will show that you align with the company's values.
