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- Tasks: Provide technical support for heating systems and collaborate with engineers and project managers.
- Company: IMI Climate Control is a global engineering company focused on innovative solutions and sustainability.
- Benefits: Enjoy a competitive benefits package, including healthcare, pension scheme, and vocational training opportunities.
- Why this job: Join a dynamic team that values innovation and collaboration while making a positive impact on the world.
- Qualifications: Certified electrician with knowledge in plumbing, heating systems, and HVAC software; strong communication skills required.
- Other info: This role is on-site in Blackburn, UK, and offers opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
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IMI plc
We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.
IMI plc
We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.
We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.
Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation – we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.
Role Overview
Heatmiser is founded on unmatched product quality and support. In alignment with our ambitious growth plans, we are seeking a Technical Sales Support Manager to help accelerate our business.
This role will also strengthen a key area that sets us apart, Technical Support. You will drive product and feature enhancements by collaborating closely with internal stakeholders and effectively representing the voice of the customer.
As a Heatmiser employee, you will be expected to work in accordance with IMI values and adhere to local health, safety, and environmental (HSE) policies, as well as Quality standards, to ensure we maintain the highest standards at all times.
Work Environment: This position will be on-site at our Blackburn, UK facility.
Key Responsibilities
- Provide multi-channel technical support (phone, email, chat) for diagnosing, troubleshooting, and resolving issues related to residential heating systems, including electrical malfunctions
- Support installation, inspection, testing, and maintenance of HVAC systems, ensuring compliance with safety and building codes
- Collaborate with engineers, architects, and project managers to integrate HVAC systems into building designs and provide technical documentation
- Deliver exceptional post-sale customer service, resolving complex technical issues and managing customer expectations with strong problem-solving skills
- Develop and deliver technical training for customers, including course content creation and product demonstrations for both novice and expert users
- Stay current with product updates and provide technical specifications, compatibility information, and alternative solutions to support customers and sales teams
- Lead and manage the Technical Support Advisor team, including onboarding, coaching, performance monitoring, and fostering a culture of continuous improvement
- Contribute to business growth by supporting sales with commercially viable solutions and collaborating cross-functionally to enhance products and services
Critical Competencies For Success
- Technical Expertise: Certified electrician with a strong understanding of plumbing and heating systems, capable of adapting Heatmiser controls to meet regulatory standards
- Thermodynamics Knowledge: Solid grasp of thermodynamic principles for effective troubleshooting of heating systems
- Electrical & Plumbing Systems: Proficient in managing wiring, controls, and plumbing integration for HVAC systems
- HVAC Software Proficiency: Familiarity with HVAC design and diagnostic software tools
- Troubleshooting & Problem Solving: Strong ability to diagnose and resolve technical issues efficiently and independently
- Customer Relationship Management: Skilled in building and maintaining strong relationships with clients and stakeholders
- Communication Skills: Excellent verbal and written communication skills for clear, persuasive technical support and collaboration
- Certifications & Training: Holds relevant qualifications such as NVQ/SVQ in Plumbing, Heating, and Ventilation, City & Guilds certification, and professional credentials (e.g., ASHRAE) are highly valued
What We Offer
A competitive benefits package including a company pension scheme, healthcare plan, vocational training opportunities, and more.
Health & Safety
The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.
Health, Safety, and Environmental Duties – At IMI, we are all personally committed to protecting our people, minimising our impact on the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviours or unsafe acts.
Code of Ethics
IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.
Changes To This Job Description
IMI may amend this job description in whole or in part at any time.
IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
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Technical Sales Support Manager employer: IMI Climate Control
Contact Detail:
IMI Climate Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support Manager
✨Tip Number 1
Familiarise yourself with the latest HVAC technologies and trends. Being knowledgeable about current innovations will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the HVAC industry, especially those who work in technical sales support roles. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved technical issues in the past. Highlighting your problem-solving skills with real-life scenarios can set you apart from other candidates.
✨Tip Number 4
Research IMI Climate Control's products and services thoroughly. Understanding their offerings will allow you to tailor your discussions during the interview, showing that you're genuinely interested in contributing to their success.
We think you need these skills to ace Technical Sales Support Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Sales Support Manager position. Tailor your application to highlight relevant experience in technical support, HVAC systems, and customer relationship management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your technical expertise, particularly in plumbing, heating systems, and HVAC software. Provide specific examples of how you've successfully resolved technical issues or improved customer satisfaction in previous roles.
Craft a Compelling Cover Letter: Your cover letter should not only express your interest in the role but also demonstrate your understanding of IMI's values and mission. Discuss how your skills align with their focus on innovation and customer collaboration.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Technical Sales Support Manager role.
How to prepare for a job interview at IMI Climate Control
✨Showcase Your Technical Expertise
As a Technical Sales Support Manager, it's crucial to demonstrate your understanding of HVAC systems and thermodynamics. Be prepared to discuss specific technical challenges you've faced and how you resolved them, showcasing your problem-solving skills.
✨Emphasise Customer Relationship Skills
This role requires strong customer relationship management. Share examples of how you've built and maintained relationships with clients in the past, and how you effectively communicated technical information to non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting abilities. Practice articulating your thought process when diagnosing issues with heating systems, and be ready to explain how you would approach complex technical problems.
✨Align with Company Values
IMI Climate Control values innovation and collaboration. Research their company culture and be ready to discuss how your personal values align with theirs. Highlight any experiences where you've worked collaboratively to achieve a common goal.
