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- Tasks: Lead and support Business Systems Analysts in project management and problem-solving.
- Company: Join a forward-thinking company focused on quality and customer satisfaction.
- Benefits: Enjoy flexible work options, professional development, and a collaborative culture.
- Why this job: Make an impact by improving processes and enhancing internal customer experiences.
- Qualifications: Bachelor's degree in IT and 5+ years of relevant experience required.
- Other info: Equal Opportunity Employer committed to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
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JOB FUNCTION / SUMMARY:
Provides expert-level analytical direction and support to the Business Systems Analysts, assists them with issues and problems, guides them, and answers any questions they may have. Assists the line of business in providing policy/procedure and problem-solving support to our internal customers. Works with team and other business units to develop win-win scenarios to drive quality, increase internal customer satisfaction, lower costs, and reduce risk.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provides senior-level support to Business Systems Analysts.
- Creates detailed project plans and tracking documents to monitor projects from start to finish.
- Communicates issues related to projects and requests to the business unit and technical staff.
- Creates documentation related to projects and system changes for proper communication.
- Confers with personnel during mergers or acquisitions to ensure application conversion and operational success.
- Leads employee tasks, manages workload, projects, schedules, and training. Establishes QA solutions and selects appropriate tools.
- Supports the operations of an ITIL/ITSM-based branch service desk, including incident management.
- Trains staff to answer, document, and resolve calls/incidents.
- Develops long-term strategies for department growth and maintenance.
- Manages service level agreements, adherence, and reporting.
- Reports production incidents and escalates issues as needed.
- Standardizes and optimizes processes to improve customer satisfaction and productivity.
- Provides leadership for process and product improvements.
- Identifies and removes barriers to efficiency and satisfaction.
- Analyzes operational procedures and requirements with business personnel.
- Writes detailed technical design specifications and reviews system capabilities.
- Studies existing systems and develops new ones for improved workflow.
- Prepares workflow diagrams, technical reports, manuals, and documentation.
- Upgrades systems and resolves errors post-implementation.
- Assists programmers with work problems related to flowcharts and specifications.
- Prepares time and cost estimates for projects.
- Coordinates work of others in program development, testing, and installation.
SUPERVISORY RESPONSIBILITIES:
Supports departmental responsibilities, participates in hiring, training, and performance evaluation. May supervise employees directly or indirectly, addressing issues and resolving problems.
MINIMUM REQUIREMENTS:
- Bachelor\’s degree in Information Technology or related field.
- 5+ years of related experience or equivalent.
- Advanced knowledge of Microsoft Office, including Word, Excel, PowerPoint, Access, and Outlook.
- Working knowledge of accounting, contact management, database, development, HR, internet, payroll, and project management software.
- Effective communication skills in oral and written form.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
- Ability to work under stress and meet deadlines.
- Ability to operate a keyboard and interpret documents.
- Ability to travel if required.
- Ability to lift/move/carry approximately 10 pounds, with accommodations if necessary.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, disability, or protected veteran status.
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IMPACS Senior Systems Analyst employer: Hancock Whitney
Contact Detail:
Hancock Whitney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IMPACS Senior Systems Analyst
✨Tip Number 1
Familiarise yourself with ITIL and ITSM frameworks, as these are crucial for the role. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Brush up on your project management skills, especially in creating detailed project plans and tracking documents. Being able to discuss your experience with project management tools can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your leadership abilities, particularly in managing workloads and training staff. Think of specific examples where you've successfully led a team or improved processes.
✨Tip Number 4
Network with professionals in the industry, especially those who have experience in systems analysis. Engaging with them can provide insights into the role and may even lead to referrals.
We think you need these skills to ace IMPACS Senior Systems Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IMPACS Senior Systems Analyst position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Strong CV: Your CV should clearly outline your educational background, work experience, and technical skills. Emphasise your expertise in areas such as project management, ITIL/ITSM practices, and any relevant software knowledge, particularly Microsoft Office.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences to demonstrate how you can contribute to the team and support the Business Systems Analysts effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hancock Whitney
✨Showcase Your Analytical Skills
As a Senior Systems Analyst, you'll need to demonstrate your analytical prowess. Prepare examples from your past experiences where you've successfully solved complex problems or improved processes. Be ready to discuss how you approached these challenges and the impact of your solutions.
✨Familiarise Yourself with ITIL/ITSM
Since the role involves supporting an ITIL/ITSM-based service desk, it's crucial to understand these frameworks. Brush up on key concepts and be prepared to discuss how you've applied them in previous roles, especially in incident management and service level agreements.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think about potential challenges you might face in this role, such as managing project timelines or resolving conflicts within teams, and prepare your responses accordingly.
✨Demonstrate Leadership Qualities
This position may involve supervising others, so highlight your leadership experience. Share specific instances where you've led a team, managed workloads, or trained staff. Emphasise your ability to motivate others and drive projects to successful completion.
