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- Tasks: Lead a team of account managers to enhance customer relationships and drive sales.
- Company: Cvent is a top tech provider for events, with a vibrant culture and over 21,000 global clients.
- Benefits: Enjoy a dynamic work environment that values innovation and offers growth opportunities.
- Why this job: Join a culture that empowers you to think like an entrepreneur and make impactful decisions.
- Qualifications: Experience in Account Management and strong leadership skills are essential.
- Other info: Be part of a diverse team that celebrates unique perspectives and fosters collaboration.
The predicted salary is between 43200 - 72000 £ per year.
Overview:
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business.
The DNA of Cvent is our people, and our culture emphasizes fostering intrapreneurship—a system that encourages Cventers to think and act like individual entrepreneurs, empowering them to take action, embrace risk, and make decisions as if they had founded the company themselves. We promote an environment of agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value diverse perspectives and ensure a culture that celebrates differences and builds on shared connections.
Role Overview:
The Team Lead of Account Management will report directly to a senior manager of Account Management. This position requires a dynamic and experienced candidate to manage a team of newly trained account managers overseeing the entire customer lifecycle, including product adoption, upsell, cross-sell, and renewal. The person will also identify and close sales opportunities with assigned clients, managing contract renewals, upsells, and cross-sells. Demonstrating solution-selling skills and managing internal relationships with Sales and Client Services are essential to ensure customer satisfaction and meet sales objectives. Additionally, the Team Lead will coach and support their account managers.
In This Role, You Will:
- Manage a team of account management professionals to achieve and surpass goals
- Coach, mentor, and provide feedback to improve team skills and productivity
- Identify and execute business ideas to improve renewal rates, logo retention, account engagement, and upsell targets
- Participate in employee appraisal and career planning
- Recruit and train future team members
- Develop and strengthen relationships with key decision-makers in client accounts
- Identify and close sales opportunities such as renewals, cross-sells, and upsells
- Collaborate with Sales and Client Services teams to ensure customer satisfaction
- Call on existing clients to meet revenue targets
- Set and pursue aggressive revenue goals for each account
- Forecast sales opportunities accurately via pipeline reports
- Manage personal and team revenue pipelines to maximize business opportunities
- Monitor and report sales activity within the system
- Perform other duties as assigned
Qualifications:
- Proven success in Account Management
- Ability to lead, coach, and support team members
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Team Lead, Account Management, Event Solutions employer: Cvent
Contact Detail:
Cvent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead, Account Management, Event Solutions
✨Tip Number 1
Familiarise yourself with Cvent's products and services. Understanding their event management platform and how it benefits clients will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with current or former Cvent employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams in the past. Highlighting your coaching and mentoring experiences will resonate well with the role's requirements.
✨Tip Number 4
Prepare to discuss your approach to solution selling and how you've identified and closed sales opportunities in previous roles. This will demonstrate your alignment with Cvent's focus on customer satisfaction and revenue growth.
We think you need these skills to ace Team Lead, Account Management, Event Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and leadership. Use specific examples that demonstrate your ability to coach and mentor team members, as well as your success in achieving sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Cvent and how your background aligns with their culture of intrapreneurship. Mention your experience in managing client relationships and driving revenue growth.
Showcase Your Skills: Emphasise your solution-selling skills and your ability to collaborate with different teams. Provide concrete examples of how you've successfully identified and closed sales opportunities in previous roles.
Prepare for the Interview: Research Cvent's values and recent developments in the events industry. Be ready to discuss how you would approach coaching your team and improving customer satisfaction, as well as your strategies for meeting aggressive revenue goals.
How to prepare for a job interview at Cvent
✨Showcase Your Leadership Skills
As a Team Lead, it's crucial to demonstrate your ability to lead and mentor others. Prepare examples of how you've successfully coached team members in the past and how you plan to support your future team at Cvent.
✨Understand the Company Culture
Cvent values intrapreneurship and agility. Familiarise yourself with these concepts and be ready to discuss how you embody them. Share experiences where you've taken initiative or adapted quickly to changes.
✨Highlight Your Sales Acumen
Since the role involves identifying and closing sales opportunities, prepare to discuss your experience with upselling, cross-selling, and managing renewals. Use specific metrics to illustrate your success in these areas.
✨Build Relationships
The role requires developing strong relationships with key decision-makers. Be prepared to talk about your approach to relationship-building and provide examples of how you've successfully engaged clients in the past.
