HTRC Quality Manager - College of Engineering and Physical Sciences - 106021 - Grade 8

Social network you want to login/join with:

HTRC Quality Manager – College of Engineering and Physical Sciences – 106021 – Grade 8

col-narrow-left

Client:

University of Birmingham

Location:

United Kingdom

Job Category:

Other

–

EU work permit required:

Yes

col-narrow-right

Job Reference:

5b2adbb7bd6c

Job Views:

7

Posted:

18.07.2025

Expiry Date:

01.09.2025

col-wide

Job Description:

Summary

As a high-profile role, the post holder, in consultation with the Centre Director and Operations Director, will define and implement strategy regarding sustainment and continuous improvement of Quality processes and systems, developing and leading initiatives and innovations, monitoring their effectiveness through performance metrics. They are a Quality specialist capable of providing technical expertise across a range of functions and must be familiar with a range of centre processes.

The Quality Manager will report to the Operations Director and have responsibility for leading, establishingand maintaining quality standards within the centre.Due to being located off campus and the fact that this is a niche and specialist role within the University, the post holder is expected to have the expertise and capability to be autonomous, make decisions and influence to enable the Centre to operate successfully without the close proximity of support structures of the wider university community. The role holder will need to deal with complex issues and be able to understand and communicate clearly on technical or professional issues with non-specialists and senior level audiences both internally and externally.

The post holder will be responsible for leading the implementation, establishing and managing a quality management system to achieve and maintain the ISO 9001 accreditation and for ensuring systems are adhered to. In addition, the role holder will be expected to implement continuous improvement including kaizen and lean methodologies and be experience in root cause analysis.

The post holder will also work within the University’s policy framework, responsible for ensuring related policies to the HTRC are reviewed, followed and interpreted into local arrangements. This will include developing local forms of guidance, systems, processes and templates ensuring collaboration with across functions within the Centre and engaging back with relevant key personnel on campus. They will lead a matrix structured team of HTRC staff with quality aligned roles, including Auditors, Champions and improvement working groups. Contributions to development and advancement of College and University policies, processes and initiatives will be made through relevant Committees.Wider ranging horizon scanning will be undertaken in collaboration with peers in Rolls-Royce, the Advanced Manufacturing Catapult and external specialist bodies.

The post is based at Ansty, but the holder is expected to be able to travel and work on occasions, at the University site in Edgbaston. Due to the relatively flat organisational structure and multi-employer context of the Centre, the post holder is expected to deliver through influence across functions, organisations and levels within the Centre and the wider University community.

Main Duties

• Providingstrategicadvice,supportandguidanceon Quality related matters and processes.
• Contributingtothedevelopmentof strategicplansfortheCentreandresponsibilityfor implementing the short, medium and long term Qualityaspects of the Centre’s strategy.
• Establishingandmaintainingacollaborativeandinnovativeenvironmentwithin theCentre.
• Leading on quality and compliance objectives and improvement programs within the Centre.
• Lead cross-functional teams implementing various continuous improvement techniques and initiatives in line with Centre strategic objectives enabling the Centre to monitor performance and analyse areas for improvements.
• Monitor and measure Key Performance Indicators, performance evaluation and trends and report results and conclusions to Senior Management with recommendations for improvement.

Quality Management

• RiskManagement– leading, developingandmaintaininganeffectivesystemofriskmanagementforthe centre ,includingarisk registerandactionstoreduceandmitigateriskinaccordancewith HTRC andUniversity procedures. Leading the quarterly review of the risk and opportunities register with Leadership Team. This will include the interpretation and identification of external changes and the impact onto the Centre and role holder will need to think creatively about risks and opportunities.
• QualityAssurance– leading thedevelopmentandmaintenanceof qualityassurance processesintheCentre.
• Lead on the development and maintenance of quality procedures for the whole Centre, ensuring centre maintains ISO 9001 accreditation status.
• Leading and developing annual audit schedules andleadingon internalandexternal Qualityaudits of the Centre Quality Management Processes. This will include indirect management, coaching and mentoring of a team of internal auditors.
• Responsible for developing and maintaining supplier selection, performance evaluation and monitoring systems. This may also include supplier audits, supplier engagement and the raising of supplier non-conformances where required and engaging with external providers on corrective and preventative actions.
• Responsible for developing and maintaining quality training requirements for the Centre and providing in-house quality and compliance training and preparing reports on training activity, and maintaining training records.
• Responsible for non-conformance management processes including monitoring non-conformance trends, leading on problem resolutions providing innovative contributions. This will also include chairing of weekly problem review sessions and taking an active role in any customer complaints. The role holder will need to provide comprehensive advice and guidance across functions to resolve quality issues at a quality management high level as well as potentially under.
• Responsible for documented information systems and management processes for the Centre. This will include the implementation and maintenance of a SharePoint document management system that complies with ISO 9001 and other essential requirements. The role holder will be the lead in the ongoing implementation of this project with ongoing enhancement of user access and utilisation of centre documented information and systems.
• Responsible for leading, facilitating and monitoring the communication, documented information, management of change and non-conformance processes within the centre.

PeopleManagement

• A key member of the senior team in promoting the HTRC Vision and a sustainable operational culture in the Centre that works within the University and commercial context.
• Managementof Quality administrationprofessionalservicesstaffwithintheCentre,witha particularfocusonemployeeengagement.
• Managementof Quality professionalservicesstaff,includingresponsibilityfor developmentandtrainingof staff,ensuringthatallareworkingcollectivelyindeliveringefficient, effectiveandcohesivesupporttotheCentreandtheUniversity.
• Substantial indirect management and coaching of champion roles, internal auditors and improvement working groups. This role will need to influence and coach a variety of team members across functions and levels within and external to the Centre.
• Managingperformanceanddisciplineofprofessionalservices staffasappropriate.
• Provides informal coaching and support to various champion roles within the Centre that support quality and sustainability.

General

• Develops and promotes a culture (including policies and procedures) that promotes Equality and values diversity and inclusion.
• The role holder should participate in any relevant committees and groups within the HTRC, University or partner network.
• Develops and promotes a culture (including policies and procedures) that promotes Equality and values diversity and inclusion.
• Sharing best practice examples and lessons learnt to the wider University and partners.
• Monitoring performance by gathering relevant data, producing statistics and reports and communicating necessary information to key stakeholders, management and leadership
• Any other duties commensurate with the grade.

Required Knowledge, Skills, Qualifications, Experience

• Educated to degree level (a degree or equivalent in Quality Management, Engineering, Business Administration -based discipline is preferable) or equivalent experience, both with a strong technical background.
• Membership of the Chartered Quality Institute.
• Lead Auditor Qualification (desirable) or Internal Auditor Qualification (essential).
• Significant, high level experience of developing successful interventions to address complex Quality issues.
• Substantial proven experience of supporting quality processes in a operational manufacturing and/or research environment.
• A successful track record of developing and managing quality systemswith a demonstrated bias towards action with a focus on continuous improvement.
• In-depth knowledge of ISO 9001 (essential) and other ISO standards such as 17025 (desirable).
• Ability to exercise a substantial degree of independent professional responsibility and discretion.
• Substantial proven experience in development and upkeep of quality management systems.
• Significant experience with working autonomously, independently and decision making.
• Significant experience in working within a complex organization with multiple stakeholders and interested parties.
• Excellent literacy and numeracy, with the ability to write and communicate for different audiences and for different purposes.
• Excellent interpersonal and communication skills with the ability to influence across the organisation and across functions.
• Actively promotes health and safety, equality and diversity to internal and external stakeholders.

DBS Required

The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed.Due to the nature of the work undertaken in this role all successful applicants will be subject to a satisfactory DBS clearance prior to appointment.

BPSS Required

Due to the nature of the work undertaken in this role, all successful applicants will be subject to a BPSS check prior to appointment.

#J-18808-Ljbffr