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For Companies At a Glance
- Tasks: Lead and motivate a team to deliver high-quality vehicle repairs efficiently.
- Company: DLG is a dynamic company focused on customer satisfaction and employee development.
- Benefits: Enjoy 50% off insurance, health options, EV car leasing, and employee discounts.
- Why this job: Join a supportive culture that values your skills and offers growth opportunities.
- Qualifications: Experience in high-volume accident repair management and knowledge of BS10125 regulations required.
- Other info: This is a permanent onsite role with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team, you’ll become part of a network of repair centres with a simple mission: to deliver high-quality repairs quickly and efficiently for over 100,000 customers. Looking to the future, you can too. From technical skills to customer relations, this is a place where you can thrive. We’ve got this!
What you\’ll be doing
The technologies used in Body Shops are evolving daily, reshaping vehicle repair. We are growing our teams and seeking passionate individuals for the role of
- Production Manager
All roles are central to our Auto Services business. You should be enthusiastic, upbeat, and committed to delivering the best repair service.
As a Production Manager, bring your experience, skills, and knowledge to lead, motivate, and develop your team. Ensure the delivery of world-class customer service, meet customer needs, keep promises, and achieve performance targets within DLG Auto Services. If you enjoy staying busy, this role is ideal for you.
What you’ll need
You will oversee workflow, ensuring financial, volume, and quality targets are met, delivering high-quality repairs and maximizing customer satisfaction. Manage both productive and support departments, fostering engagement, motivation, and good employee relations. This role reports to the site manager.
Key responsibilities include
- Managing and coordinating staff to ensure effective repair workflows, meeting volume, sales, cost, and quality targets.
- Adhering to Blueprint/Procedural/BS10125 regulations at all times.
- Meeting and improving customer satisfaction targets.
- Embedding best practices and lean activities as per business strategy.
- Achieving budget sales and cost targets weekly, monthly, and annually.
- Following health and safety policies, ensuring safe working practices, and proper PPE use.
- Planning holidays, workshop loading, scheduling, and managing staff performance to meet productivity goals.
- Maintaining CSI scores at or above target levels.
- Completing legal and head office submissions.
- Completing quarterly Group Learning Policy requirements.
- Applying Standard Operating Procedures as per policies.
- Conducting regular 1-to-1s and quarterly reviews with staff.
- Collaborating with the centre manager on talent identification and succession planning.
You should have previous experience in a similar role, with skills in:
- High-volume accident repair management and scheduling.
- BS10125 regulations.
- Thatcham repair methods.
This is a permanent onsite role, 45 hours per week.
We offer excellent benefits, including:
- 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
- Optional health and dental insurance.
- EV car scheme for leasing electric or hybrid cars.
- Buy as you earn share scheme.
- Employee discounts and cashback.
Our benefits support a healthy work-life balance, recognizing the whole person and their lifestyle.
Be yourself
DLG is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need adjustments during recruitment, contact our team.
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#LI-Onsite
About Us
DLG is evolving, embracing new opportunities and putting customers first. Joining us means building your skills, being recognized, and empowered to do your best.
Our group includes brands like Direct Line, Churchill, Green Flag, Darwin, and Privilege. Whether you\’re starting your career, seeking growth, or looking for change, we support your development and success.
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Production Manager employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Manager
✨Tip Number 1
Familiarise yourself with the latest technologies and trends in vehicle repair. Understanding how these advancements impact workflow and customer satisfaction will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the auto services industry, especially those who have experience in high-volume accident repair management. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in previous roles. Highlighting your ability to motivate and develop staff will resonate well with the hiring team.
✨Tip Number 4
Research DLG's values and mission to align your application with their customer-centric approach. Showing that you understand and embrace their commitment to quality service will make a strong impression.
We think you need these skills to ace Production Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Production Manager position. Tailor your application to highlight relevant experience in high-volume accident repair management and scheduling.
Craft a Strong CV: Your CV should clearly outline your previous experience in similar roles, focusing on achievements related to managing workflows, meeting performance targets, and ensuring customer satisfaction. Use quantifiable metrics where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your leadership skills and how you can contribute to DLG's mission of delivering high-quality repairs and excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Direct Line Insurance Group
✨Showcase Your Leadership Skills
As a Production Manager, you'll need to lead and motivate your team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to foster engagement and good employee relations.
✨Understand Industry Regulations
Familiarise yourself with BS10125 regulations and Thatcham repair methods. Being knowledgeable about these standards will demonstrate your commitment to quality and safety during the interview.
✨Emphasise Customer Satisfaction
DLG places a strong emphasis on customer service. Be ready to discuss how you've previously met or exceeded customer satisfaction targets and how you plan to maintain high CSI scores in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage workflow under pressure. Think of specific scenarios where you've had to overcome challenges in a high-volume repair environment.
