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For Companies At a Glance
- Tasks: Lead customer adoption of Cisco technologies, ensuring value and business growth.
- Company: Cisco connects the world through innovative technology, fostering an inclusive digital future.
- Benefits: Enjoy remote work options, 10 days for community service, and a supportive team culture.
- Why this job: Join a collaborative environment where your impact drives customer success and organisational growth.
- Qualifications: 4 years in IT service delivery, strong executive relationship skills, and knowledge of technology architectures required.
- Other info: Travel up to 40% is expected; embrace a role that champions diversity and community support.
The predicted salary is between 43200 - 72000 £ per year.
Travel required – up to 40%
What You\’ll Do
As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include:
- Driving software, services adoption, and value realization, leading to successful renewals and growth. Proactively leading renewal risks and using insights to increase customer retention.
- Developing and maintaining strong executive and technical relationships with customer partners to understand their challenges and objectives, and advocating for their needs within Cisco.
- Owning financial aspects, including revenue and margin across products and services, and making strategic investment decisions.
- Building and implementing adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies.
- Collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases, craft and deliver solutions, and facilitate workshops to review adoption progress and drive customer outcomes.
Who You\’ll Work With
You will orchestrate CX resources to drive adoption. You will also work closely with Sales, Renewals, Solution Development Architects (SDA), and Deal Acceleration teams to assist in driving Annual Recurring Revenue (ARR) and growth.
Who You Are
You are passionate about customer adoption and will have demonstrable experience of IT service delivery leadership working with large multinational organizations. Thriving in collaborative environments, you work seamlessly with Sales, Partners, and extended teams to develop and execute account growth strategies. Your leadership in outcomes and investment decisions ensures customers fully benefit from our offerings.
With advanced technology knowledge, you guide clients to meet their business objectives using our solutions. Your experience with ARR growth, revenue, and margin accountability drives business success, making you invaluable to both customers and our organization.
Your dedication to cultivating customer relationships and strategic approach makes you a key player in achieving customer and organizational goals, ensuring every interaction improves value and drives mutual success.
Minimum qualifications:
- Knowledge of two or more technology architectures
- 4 years of delivery experience, preferably in Managed Services and a solid understanding of software lifecycle practices
- Experience developing and maintaining strong executive relationships
- Experience leading virtual cross-functional teams in a matrix organization
- Experience with recurring revenue concepts, margin and attrition.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We handle whatever difficulties come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make
#REMOTE
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Customer Experience Principal employer: Cisco Systems Inc
Contact Detail:
Cisco Systems Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Principal
✨Tip Number 1
Familiarise yourself with Cisco's technologies and services. Understanding their offerings will not only help you in discussions but also demonstrate your commitment to the role and the company.
✨Tip Number 2
Network with current or former employees of Cisco, especially those in customer experience roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer adoption and retention in previous roles. Highlighting measurable outcomes will showcase your ability to deliver results that align with Cisco's goals.
✨Tip Number 4
Stay updated on industry trends and challenges that affect customer experience in technology. Being knowledgeable about these topics will allow you to engage in meaningful conversations and position yourself as a thought leader.
We think you need these skills to ace Customer Experience Principal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience and IT service delivery. Emphasise your ability to build executive relationships and lead cross-functional teams, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your passion for customer adoption and how your previous experiences align with Cisco's goals. Use specific examples to illustrate your success in driving software adoption and managing customer relationships.
Showcase Relevant Skills: Highlight your knowledge of technology architectures and your experience with recurring revenue concepts. Mention any specific tools or methodologies you have used that relate to the responsibilities outlined in the job description.
Research Cisco's Culture: Familiarise yourself with Cisco's values and culture. In your application, reflect on how your personal values align with theirs, particularly around inclusivity and teamwork, to show that you would be a good fit for their team.
How to prepare for a job interview at Cisco Systems Inc
✨Understand Cisco's Values
Before your interview, take some time to research Cisco's core values and mission. Understanding their commitment to inclusivity and innovation will help you align your answers with what they stand for, showcasing that you're a good cultural fit.
✨Demonstrate Customer-Centric Thinking
As a CX Principal, your role revolves around customer relationships. Be prepared to share specific examples of how you've successfully driven customer adoption and retention in previous roles. Highlight your ability to understand and advocate for customer needs.
✨Showcase Your Technical Knowledge
Given the technical nature of the role, ensure you can discuss two or more technology architectures confidently. Be ready to explain how your technical expertise has helped clients achieve their business objectives, particularly in relation to software lifecycle practices.
✨Prepare for Collaborative Scenarios
Collaboration is key in this position. Think of instances where you've worked with cross-functional teams to drive outcomes. Be ready to discuss how you facilitated communication and cooperation among different departments to achieve common goals.
