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- Tasks: Engage with potential members and host tours to showcase the club's vibrant community.
- Company: Join a private members' club in West London, transforming into a modern, inclusive space.
- Benefits: Enjoy a collaborative team environment and opportunities for personal growth.
- Why this job: Be part of a cultural renaissance, connecting like-minded individuals in a sophisticated setting.
- Qualifications: Warm, polished, and people-focused; strong connections in West London are a plus.
- Other info: This is a full-time role ideal for those passionate about hospitality and community building.
The predicted salary is between 43200 - 84000 £ per year.
This range is provided by Troika Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Troika Recruitment
Specialist in Senior Hospitality Appointments | Sport, Events, Lifestyle Hotels & Members Clubs
The Company
Our client is a private members’ club in West London, currently undergoing a major transformation. With a rich heritage and an enviable location, the club is being reimagined for a new generation. It will be a sophisticated yet welcoming space where culture, wellness and community come together.
As the refurbishment nears completion, this is a defining moment in the club’s story. Think of what The Arts Club did a few years ago. The ambition is to create something modern and aspirational, but grounded in warmth, inclusivity and meaningful connection.
We are looking for an engaging, polished and people-focused Membership Manager to join at this exciting point in time and help grow a community of like-minded individuals who will bring the space to life.
The Role
This is a hands-on, outward-facing role for someone who thrives on building relationships and making people feel welcome, seen and valued.
You will work closely with the Head of Membership and the wider team to thoughtfully grow the club’s member base. This is not about volume. It is about curation. That means identifying and connecting with individuals who align with the club’s ethos and will help shape its culture from day one.
Your responsibilities will include:
- Leading member acquisition and outreach across West London’s creative, cultural and entrepreneurial networks
- Hosting prospective members, giving tours and offering a genuine sense of what it means to be part of the club
- Supporting the delivery of elegant, experience-led events and touchpoints that bring people together in a natural, authentic way
- Building meaningful relationships with new and existing members, helping them feel personally connected to the space and the community
- Developing thoughtful partnerships that align with the club’s values and enhance the overall experience
- Supporting the use of the CRM system and helping to ensure that member information and preferences are captured and actioned with care
The Candidate
You are warm, polished and present. You love hosting and feel most at home in a social setting where you can connect people naturally, make them feel seen and create meaningful first impressions. You bring energy to a room, but in a way that feels calm, thoughtful and genuine.
While you are not a pushy salesperson, you are quietly driven by results. You hold yourself accountable to targets and are motivated by progress. You know how to follow up with purpose, nurture relationships over time and spot the right moments to act. You are proactive, attentive and always looking for ways to move things forward.
You are well connected, particularly across West London, and have a strong sense of the people who will feel at home in this club. You instinctively understand modern luxury and take pride in delivering experiences that are elegant, personal and considered.
You will be joining a kind and collaborative team who care deeply about what they are building. If you believe in creating something modern, inclusive and full of purpose, we would love to hear from you.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales, Business Development, and Administrative
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Industries
Hospitality, Bars, Taverns, and Nightclubs, and Entertainment Providers
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Membership Manager employer: Troika Recruitment
Contact Detail:
Troika Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Network actively within West London's creative and cultural circles. Attend local events, exhibitions, and gatherings where potential members might be present. Building relationships in these spaces will help you identify individuals who align with the club's ethos.
✨Tip Number 2
Familiarise yourself with the club's values and mission. Understanding what makes the club unique will allow you to engage authentically with prospective members and convey the right message about the community you aim to build.
✨Tip Number 3
Showcase your hosting skills by organising small meet-ups or informal gatherings. This will not only demonstrate your ability to create welcoming environments but also give you a chance to connect with potential members in a relaxed setting.
✨Tip Number 4
Leverage social media platforms to highlight your engagement with the community. Share insights, experiences, and events that resonate with the club's culture, which can attract like-minded individuals and showcase your passion for building connections.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management, hospitality, or community building. Use specific examples that demonstrate your ability to connect with people and curate a welcoming environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating inclusive communities and elaborate on how your personal values align with the club's ethos. Share anecdotes that showcase your relationship-building skills and your understanding of modern luxury.
Showcase Your Network: Mention any connections you have within West London's creative and cultural sectors. Highlight how these relationships can benefit the club and contribute to its growth and community engagement.
Demonstrate Your Event Experience: If you have experience in hosting or organising events, be sure to include this in your application. Discuss how you can create elegant, experience-led events that foster connections among members and enhance the club's culture.
How to prepare for a job interview at Troika Recruitment
✨Showcase Your People Skills
As a Membership Manager, your ability to connect with people is crucial. During the interview, share specific examples of how you've built relationships in previous roles. Highlight your warmth and approachability, as these traits will resonate well with the club's ethos.
✨Demonstrate Your Understanding of Modern Luxury
The club is looking for someone who understands modern luxury and can deliver elegant experiences. Be prepared to discuss what modern luxury means to you and how you would apply this understanding in your role. Use examples from your past experiences to illustrate your points.
✨Emphasise Your Community Connections
Since the role involves outreach across West London’s creative and cultural networks, mention any relevant connections you have in the area. Discuss how these relationships could benefit the club and help curate a member base that aligns with its values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think about scenarios where you've had to nurture relationships or manage events. Prepare to explain your thought process and the outcomes of your actions.
