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- Tasks: Join our Customer Success team to support and grow relationships with enterprise clients in the DACH region.
- Company: ElevenLabs is a cutting-edge Audio AI company transforming how people interact with technology.
- Benefits: Enjoy remote work flexibility, annual stipends for professional development and social travel, plus exciting company offsites.
- Why this job: Be part of a fast-growing team making a real impact in AI, with opportunities for personal and professional growth.
- Qualifications: 5-7 years in Customer Success within a SaaS environment; fluent in German and English.
- Other info: Work from anywhere in EMEA or join us in our vibrant offices in Dublin, London, or Warsaw.
The predicted salary is between 36000 - 60000 £ per year.
This role is remote and can be executed across EMEA. If you prefer, you can work from our offices in Dublin, London or Warsaw.
About ElevenLabs
ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create Conversational AI agents for support, sales, and education.
ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.
ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.
How we work
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High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
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Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
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AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
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Excellence everywhere: Everything we do should match the quality of our AI models.
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Global team: We prioritize your talent, not your location.
What we offer
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Learning & development: Annual discretionary stipend towards professional development.
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Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
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Annual company offsite: We bring the entire company together at a new location every year.
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Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
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Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
About the role
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Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the DACH region
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Build, maintain and own strong relationships with a book of 40-50 enterprise clients in the DACH region
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Play a key role in onboarding new clients and driving long term adoption of multiple products
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Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
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Own expansion and renewal of accounts within your book of business – this is a commercial role
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Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals
Requirements
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5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.
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Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI)
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Commercial experience – you will own renewals and expansion for your book of business, driving towards best in class NRR results
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Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
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Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
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Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes
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Must be fluent in German and English
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Customer Success - DACH employer: Eleven Labs Inc.
Contact Detail:
Eleven Labs Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success - DACH
✨Tip Number 1
Familiarise yourself with the latest trends in Customer Success, especially within the SaaS industry. Understanding how companies like ElevenLabs are leveraging AI to enhance customer experiences will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the DACH region who are already working in Customer Success roles. Engaging with them on platforms like LinkedIn can provide insights into the specific challenges and expectations of the market, which you can reference in your conversations with us.
✨Tip Number 3
Prepare to discuss your experience with technical products, particularly those related to AI or conversational tools. Be ready to share specific examples of how you've driven customer success and adoption in previous roles, as this aligns closely with what we value at ElevenLabs.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to improve customer outcomes. Being able to demonstrate a results-driven approach will resonate well with our focus on impact and excellence.
We think you need these skills to ace Customer Success - DACH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly in SaaS environments. Emphasise your achievements in driving customer adoption and renewals, as well as your ability to build strong relationships with clients.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at ElevenLabs and how your background aligns with their mission. Mention specific experiences that demonstrate your ability to unlock value for customers and your understanding of AI products.
Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including examples in your application that showcase your ability to engage with diverse stakeholders. Highlight any experience you have in managing complex customer relationships.
Highlight Analytical Skills: Given the importance of analytical thinking in this position, include instances where you've used data to drive decisions or improve customer outcomes. This could be through monitoring usage metrics or identifying areas for revenue expansion.
How to prepare for a job interview at Eleven Labs Inc.
✨Understand the Company Culture
Familiarise yourself with ElevenLabs' innovative and high-velocity culture. Be prepared to discuss how you can contribute to their mission of pushing the boundaries of Audio AI and how your values align with their focus on impact over job titles.
✨Showcase Your Customer Success Experience
Highlight your previous experience in Customer Success, especially in a fast-paced SaaS environment. Be ready to provide specific examples of how you've driven customer adoption and renewal, particularly with technical products like conversational AI.
✨Demonstrate Your Analytical Skills
Prepare to discuss how you've used analytical thinking to solve customer challenges in the past. Share examples of how you've monitored customer usage and identified areas for improvement or revenue expansion.
✨Communicate Effectively
As an exceptional communicator, be ready to demonstrate your ability to build and maintain relationships with diverse stakeholders. Practice articulating your thoughts clearly and concisely, especially in both German and English, as fluency in both languages is essential for this role.
