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- Tasks: Lead a team to enhance customer experience and achieve business goals.
- Company: Join a well-established family-run car dealership in Northern Ireland.
- Benefits: Enjoy a competitive salary, bonus, company car, pension scheme, and 30 days holiday.
- Why this job: Be part of a supportive culture with opportunities for growth and improvement.
- Qualifications: 2+ years in a similar role, motor industry experience preferred, and a driving license required.
- Other info: This is a permanent position based in Conlig.
The predicted salary is between 36000 - 60000 £ per year.
VANRATH have partnered with one of Northern Irelands\’ most established family-run car dealerships. The organisation is recruiting a Aftersales Manager position.
This is a fantastic opportunity for any Motor Industry experienced individual to join a longstanding company that offers many routes for progression.
Permanent role
Place of work is Conlig
Salary
Negotiable + Bonus + Company Car + Fantastic benefits, company pension scheme, 30 days holidays.
Responsibilities:
- Leading the team to achieve corporate objectives
- Coordinating the team to develop and implement the business plan
- Manage all aspects of the \’Customer Experience\’ to ensure consistent delivery of exceptional customer care.
- Ensure daily operation of the Aftersales Department in line with Franchise Operating Procedures
- Lead the team to succeed, continuously looking for areas to improve performance and refine process to maximise efficiency and effectiveness.
- Collect, monitor and communicate management information to improve performance within the Aftersales Department.
- Coaching and mentoring the team
- Effective communication within the business
The Ideal Candidate:
- 2 years+ experience in similar role
- Experience in Motor industry, or else After-sales service experience is preferred
- Great team player
- Driving License required
For further information on this vacancy, please apply via the link below or contact Jack Groves in the strictest confidence.
#J-18808-Ljbffr
Aftersales Manager - Motor Industry employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager - Motor Industry
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the motor industry. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the motor industry, especially those who have experience in aftersales management. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and improved customer experiences in previous roles. Being able to share these stories will showcase your leadership skills and your ability to drive results.
✨Tip Number 4
Research the company culture of the dealership you're applying to. Understanding their values and mission can help you tailor your approach and show how you align with their goals during any discussions or interviews.
We think you need these skills to ace Aftersales Manager - Motor Industry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the motor industry and any relevant aftersales management roles. Use specific examples to demonstrate your achievements and how they align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor industry and your leadership skills. Mention how you can contribute to improving customer experience and team performance, as outlined in the job description.
Highlight Relevant Experience: In your application, emphasise your 2+ years of experience in similar roles. Discuss your familiarity with aftersales service and how you've successfully led teams in the past to achieve corporate objectives.
Showcase Communication Skills: Since effective communication is key for this role, provide examples of how you've successfully communicated within a team or organisation. This could include mentoring experiences or leading team meetings.
How to prepare for a job interview at VanRath
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and guide others.
✨Understand Customer Experience
Since the role focuses on delivering exceptional customer care, make sure you can articulate your understanding of what constitutes a great customer experience. Prepare to share examples of how you've improved customer satisfaction in previous roles.
✨Familiarise Yourself with Franchise Procedures
The job requires adherence to Franchise Operating Procedures. Research the specific procedures relevant to the company and be ready to discuss how you would ensure compliance while also looking for ways to enhance efficiency.
✨Prepare for Performance Metrics Discussion
You will need to collect and communicate management information to improve performance. Be ready to talk about key performance indicators (KPIs) you've used in the past and how you've leveraged data to drive improvements in aftersales services.
