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- Tasks: Service and repair Volvo construction equipment while seeking revenue opportunities.
- Company: Join a leading company focused on delivering top-notch service in the construction industry.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and wellness support.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: A formal engineering qualification and experience in heavy construction plant maintenance are required.
- Other info: Opportunities for overtime and training to enhance your skills.
The predicted salary is between 36000 - 60000 £ per year.
About the Role:
We are looking for a Field Service Engineer to be based from our Brownhills depot to cover Coventry and the South of Birmingham.
The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
- Service and repair Volvo construction equipment or miscellaneous equipment
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
- Work in line with quotations and time guides, highlighting to management where additional work may be required
- Ensure software updates are installed as new versions are released
- Complete tablet inputs, electronic reports and timesheets in ‘real time\’ providing comprehensive details of the work undertaken
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
- Able to work overtime as and when required and to honour reasonable call out requests
- Attend any relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
- Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS
- Ability to communicate efficiently with colleagues, management and customers
- Work with a cost-conscious mindset to ensure maximum profitability
- Ability to problem solve and high level of diagnostic skills
- Confident using computer systems and Outlook
- High levels of attention to detail
- Conscientious in all aspects of the job
- Highly responsible, reliable, honest and trustworthy
- Ability to understand technical literature/systems
Desirable:
- Experience of Welding and Fabrication
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4 x annual salary
- Yulife – Wellbeing App offering discounts and vouchers
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield – Cashplan for all employees
- Family Friendly policies
- Company events
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Field Service Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Volvo construction equipment and the specific models you’ll be working on. Understanding the common issues and solutions can give you an edge during interviews and discussions with potential colleagues.
✨Tip Number 2
Brush up on your diagnostic skills, especially with computerized systems. Being able to demonstrate your technical knowledge and troubleshooting abilities will show that you're ready to tackle the challenges of the role.
✨Tip Number 3
Network with current or former Field Service Engineers in the industry. They can provide insights into the role and company culture, which can help you tailor your approach when you apply.
✨Tip Number 4
Prepare to discuss how you can identify revenue opportunities while providing excellent customer service. Think of examples from your past experience where you successfully upsold services or improved customer satisfaction.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in plant maintenance and heavy construction equipment. Emphasise your formal engineering qualifications and any specific skills related to diesel engines, hydraulics, and diagnostics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to communicate effectively with customers and colleagues.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully diagnosed and resolved mechanical issues in the past. Highlight your advanced diagnostic skills and your approach to troubleshooting complex problems.
Highlight Customer Service Experience: Since the role involves delivering first-class service to customers, include any relevant customer service experience. Discuss how you have actively sought revenue opportunities and maintained strong relationships with clients in previous roles.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Skills
Make sure to highlight your formal engineering qualifications and relevant experience in the repair and maintenance of heavy construction plant. Be prepared to discuss specific examples of your work with diesel engines, hydraulics, and electrics.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've successfully diagnosed and resolved mechanical issues. This will showcase your advanced diagnostic skills and ability to think critically under pressure.
✨Communicate Effectively
Since the role involves liaising with customers and colleagues, practice clear and concise communication. Prepare to explain complex technical concepts in a way that is easy for non-technical individuals to understand.
✨Emphasise a Commercial Mindset
Discuss how you can identify revenue opportunities while providing excellent service. Show that you understand the importance of working within quotations and time guides, and how this contributes to the company's profitability.
