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- Tasks: Service and repair Volvo construction equipment while seeking revenue opportunities.
- Company: Join a leading company focused on delivering top-notch service in the construction industry.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and wellness support.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: A formal engineering qualification and experience in heavy construction plant maintenance are required.
- Other info: Opportunities for overtime and training to enhance your skills.
The predicted salary is between 36000 - 60000 £ per year.
Grade: 11
Location: Covering South of Birmingham but reporting to our Brownhills Depot
Contract: Full‑time, permanent
We are looking for a Field Service Engineer to be based from our Brownhills depot to cover Coventry and the South of Birmingham.
The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What you will be doing Service and repair Volvo construction equipment or miscellaneous equipment
Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
Work in line with quotations and time guides, highlighting to management where additional work may be required
Ensure software updates are installed as new versions are released
Complete tablet inputs, electronic reports and timesheets in ‘real time\’ providing comprehensive details of the work undertaken
Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
Able to work overtime as and when required and to honour reasonable call out requests
Attend any relevant product or systems training courses
Requirements A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
Ability to communicate efficiently with colleagues, management and customers
Work with a cost conscious mindset to ensure maximum profitability
Ability to problem solve and high level of diagnostic skills
Confident using computer systems and outlook
High levels of attention to detail
Conscientious in all aspects of the job
Highly responsible, reliable, honest and trustworthy
Ability to understand technical literature/systems
Desirable Experience of Welding and Fabrication
Benefits What\’s in it for you?
Taking Care of You Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade
Free Physio Access – Speak to a physio by phone or video
24/7 GP Service – Private GP access anytime
We also offer a whole host of additional Health & Wellbeing Support and benefits
Life Outside of Work Enhanced Sick Pay – Extra support when you\’re unwell, meaning you can rest a little easier while you recover
Family Leave – Enhanced maternity, paternity and adoption leave
IVF Support – Paid time off for treatment and appointments
Retirement Support – Enjoy bonuses and phasedown days when its time to retire
Financial Extras Pension – We match your contributions up to 5%
Car Leasing – Salary sacrifice schemes through Tusker or Octopus
Cycle to Work – Save on a new bike and accessories
Discounts Platform – Save on groceries, holidays, shopping and more
Feeling Part of the Team You\’ll also have access to a range of team-focused benefits, including a refer‑a‑friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
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Field Service Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Volvo construction equipment and the specific models you’ll be working on. Understanding the common issues and solutions can give you an edge during interviews and discussions with potential colleagues.
✨Tip Number 2
Brush up on your diagnostic skills, especially with computerized systems. Being able to demonstrate your technical knowledge and troubleshooting abilities will show that you're ready to tackle the challenges of the role.
✨Tip Number 3
Network with current or former Field Service Engineers in the industry. They can provide insights into the role and company culture, which can help you tailor your approach when you apply.
✨Tip Number 4
Prepare to discuss how you can identify revenue opportunities while providing excellent customer service. Think of examples from your past experience where you successfully upsold services or improved customer satisfaction.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in plant maintenance and heavy construction equipment. Emphasise your formal engineering qualifications and any specific skills related to diesel engines, hydraulics, and diagnostics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to communicate effectively with customers and colleagues.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully diagnosed and resolved mechanical issues in the past. Highlight your advanced diagnostic skills and your approach to troubleshooting complex problems.
Highlight Customer Service Experience: Since the role involves delivering first-class service to customers, include any relevant customer service experience. Discuss how you have actively sought revenue opportunities and maintained strong relationships with clients in previous roles.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Skills
Make sure to highlight your formal engineering qualifications and relevant experience in the repair and maintenance of heavy construction plant. Be prepared to discuss specific examples of your work with diesel engines, hydraulics, and electrics.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've successfully diagnosed and resolved mechanical issues. This will showcase your advanced diagnostic skills and ability to think critically under pressure.
✨Communicate Effectively
Since the role involves liaising with customers and colleagues, practice clear and concise communication. Prepare to explain complex technical concepts in a way that is easy for non-technical individuals to understand.
✨Emphasise a Commercial Mindset
Discuss how you can identify revenue opportunities while providing excellent service. Show that you understand the importance of working within quotations and time guides, and how this contributes to the company's profitability.
