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For Companies At a Glance
- Tasks: Drive community engagement and customer success for music software through content creation and relationship management.
- Company: Join a leading name in music technology, known for innovative audio production solutions.
- Benefits: Enjoy a full-time role with opportunities for remote work and creative collaboration.
- Why this job: Be part of a vibrant community, shaping the future of music production while making a real impact.
- Qualifications: Degree in music/audio production and experience with audio software tools required.
- Other info: Must have the right to work in the UK; passionate individuals encouraged to apply!
The predicted salary is between 36000 - 60000 £ per year.
Reporting to:Software Commercial Strategy Director / Group Marketing Director
Conditions:Full-time, Salaried
This pivotal role leverages deep knowledge and practical experience in music and audio production to cultivate a thriving community ecosystem. You will be instrumental in driving demand and growth for our software subscriptions and perpetual sales across Solid State Logic, Harrison, and Slate Digital. The primary focus will be on developing and executing engaging content and customer success programs for our core subscription offerings, including processing plug-ins, virtual instruments, mastering platforms, and DAWs.
Key Duties:
- Community & Content Strategy: Develop and execute a comprehensive strategy to build a vibrant and engaged user community. This includes creating exclusive content (tutorials, articles, videos), course media, online events (webinars, AMAs), and targeted promotions to attract new users and enhance retention.
- Artist & Influencer Engagement: Identify, recruit, and manage relationships with key artists, producers, influencers, and strategic partners to expand our content programs and amplify brand messaging.
- Customer Success & Loyalty: Design and implement loyalty programs and initiatives focused on personalized user experiences, offering exclusive access to content, events (live streams, trade show activities, product previews), and special promotions to drive subscription growth and user satisfaction.
- Educational Program Support: Collaborate closely with education team to amplify their initiatives and resources. Leverage educational content for broader community engagement, distribute materials through community channels, and channel relevant community feedback back to the Educational Programs team.
- Platform Management: Establish and manage an online community platform for users and prospective customers to connect, share knowledge, provide feedback, and engage with our brands.
- Content Creation & Curation: Produce high-quality, technically accurate, and engaging content (written, video, interactive) showcasing the practical application and benefits of our software products. This includes music production course materials for self-certification and educational partnerships.
- Performance Analysis & Reporting: Monitor, analyze, and report on community engagement, content performance, and customer success metrics to identify trends, optimize strategies, and inform product development.
- Cross-Functional Collaboration: Work closely with marketing, sales, and product development teams to ensure content and community initiatives are aligned with overall business objectives and brand strategies.
Qualifications:
Educated to degree level or recognised higher level qualification in music and audio production.
Experience:
- Demonstrable music production experience with a strong understanding of how software tools (plug-ins, DAWs, virtual instruments) are utilized in professional workflows.
- Proven ability to showcase and explain the use of audio software effectively.
- Experience creating and presenting video content across multiple digital formats is highly desirable.
- Excellent written communication skills, particularly for technically focused content.
- A genuine passion for audio creation, music technology, and production is essential.
- Experience in community management, customer success, or content marketing within the software or music technology industry is a plus.
- Collaborative team worker with good interpersonal skills.
- Highly organised, detailed and a confident communicator
- Ability to work on own initiative and to deadlines.
- Enthusiastic, energetic and upbeat
- Good level of common sense and professional work ethic
- Creative and willing to \’have a go\’ at new things
How to Apply:
Please send your CV and a brief cover letter explaining why you’re a perfect fit for this role. To apply for this position, you must already have the right to work in the UK.
General Data Protection Regulations Notification:
Your personal information will be used by Solid State Logic for recruitment and its administration. The company limits the storage of your data to the required period and therefore, we will only retain your personal information for as long as you are in an application process. Once all application procedures have been completed, your data will be deleted. By applying for this position, you are confirming your acceptance of these conditions.
By submitting this form you agree to have your data processed in the method defined in the privacy policy .
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Customer Success Manager, Software employer: Solid State Logic, Inc.
Contact Detail:
Solid State Logic, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Software
✨Tip Number 1
Familiarise yourself with the specific software products mentioned in the job description, such as Solid State Logic, Harrison, and Slate Digital. Understanding their features and how they are used in music production will help you engage more effectively during interviews.
✨Tip Number 2
Network within the music and audio production community. Attend industry events, webinars, or online forums where you can connect with professionals who may have insights into the company culture and expectations for the Customer Success Manager role.
✨Tip Number 3
Prepare to discuss your experience in community management and customer success. Think of specific examples where you've successfully engaged users or created content that drove user satisfaction, as these will be key points of interest for the hiring team.
✨Tip Number 4
Showcase your passion for music technology and production in your conversations. Being genuinely enthusiastic about the industry can set you apart from other candidates and demonstrate that you're a great cultural fit for the team.
We think you need these skills to ace Customer Success Manager, Software
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in music and audio production, as well as any community management or customer success roles you've held. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about audio creation and how your skills align with the responsibilities of the Customer Success Manager role. Mention specific experiences that showcase your ability to engage with communities and create content.
Showcase Your Content Creation Skills: If you have examples of content you've created (tutorials, videos, articles), include links or attachments in your application. This will demonstrate your ability to produce high-quality, engaging material relevant to the software products.
Highlight Collaborative Experience: Emphasise any past experiences where you worked closely with cross-functional teams, such as marketing or product development. This shows your ability to collaborate effectively and align community initiatives with business objectives.
How to prepare for a job interview at Solid State Logic, Inc.
✨Showcase Your Passion for Music and Audio Production
Make sure to express your genuine enthusiasm for music technology and audio production during the interview. Share personal experiences or projects that highlight your passion, as this role requires a deep understanding of the industry.
✨Demonstrate Your Community Engagement Skills
Prepare examples of how you've successfully built or managed a community in the past. Discuss specific strategies you used to engage users and foster loyalty, as this is a key aspect of the Customer Success Manager role.
✨Highlight Your Content Creation Experience
Be ready to discuss your experience in creating engaging content, whether it's written articles, videos, or tutorials. Showcase any relevant work that demonstrates your ability to communicate complex software concepts clearly and effectively.
✨Prepare for Cross-Functional Collaboration Questions
Since this role involves working closely with various teams, think about times when you've collaborated with marketing, sales, or product development. Be prepared to share how you ensured alignment with business objectives and contributed to successful outcomes.
