Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, troubleshoot issues, and mentor others in a dynamic tech environment.
- Company: Join a leading tech company focused on innovative cloud solutions and customer satisfaction.
- Benefits: Enjoy flexible working options, professional development opportunities, and a vibrant team culture.
- Why this job: Make a real impact by improving customer experiences and shaping product development.
- Qualifications: Technical expertise in Azure and strong problem-solving skills are essential.
- Other info: This role offers a chance to work closely with strategic customers and influence product direction.
The predicted salary is between 48000 - 72000 £ per year.
Responsibilities (Text Only)
Technically Oriented: Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, and communicate progress and next steps to customers. Focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry, and direct customer input to detect and flag trends or patterns of issues in the products or their misuse across customers. Develop and share insights and best practices with customers. Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Act as a mentor, share knowledge, and contribute to the content and readiness strategy for the team.
Customer Solution Lifecycle Management: Serve as a connecting point between the product team and customers throughout the engagement lifecycle. Engage with customers to understand their business and availability needs, and develop proactive guidance on designing configurations and deploying solutions on Azure. Handle complex escalations on customer issues, conduct impact analysis, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis and translate findings into opportunities for improvement, tracking and driving them as repair items.
Relationship/Experience Management: Act as the voice of customers and synthesize product feedback from strategic customers to inform business plans. Identify customer usage patterns and drive resolutions on recurring issues with product groups. Close the feedback loop with customers on product features. Partner with other teams (e.g., program managers, software engineers, support teams) to prioritize and resolve critical customer issues. Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms to improve customer health and reduce turnaround time.
#J-18808-Ljbffr
Senior Customer Experience Engineer - Azure CXP employer: Microsoft
Contact Detail:
Microsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Engineer - Azure CXP
✨Tip Number 1
Familiarise yourself with Azure's customer experience tools and telemetry. Understanding these tools will not only help you in troubleshooting but also demonstrate your technical proficiency during discussions with potential employers.
✨Tip Number 2
Engage with the Azure community through forums and social media. This will help you stay updated on common customer issues and solutions, which can be a great talking point in interviews and show your commitment to customer experience.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled complex customer escalations in the past. Highlighting your problem-solving skills and ability to communicate effectively with customers will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Senior Customer Experience Engineer - Azure CXP
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Customer Experience Engineer. Familiarise yourself with Azure CXP and how it relates to customer experience, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer support, incident management, and technical troubleshooting. Provide specific examples of how you've successfully handled complex customer issues or contributed to product improvements.
Showcase Communication Skills: Since the role involves engaging with customers and partners, demonstrate your strong communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated technical information to non-technical stakeholders.
Tailor Your Application: Customise your CV and cover letter for this specific position. Mention any relevant tools or methodologies you are familiar with that align with the job description, such as customer telemetry or root cause analysis, to show that you are a perfect fit for the role.
How to prepare for a job interview at Microsoft
✨Understand the Role
Make sure you have a solid grasp of what a Senior Customer Experience Engineer does, especially in relation to Azure CXP. Familiarise yourself with the responsibilities outlined in the job description, such as tracking customer incidents and engaging with strategic customers.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, particularly in troubleshooting and diagnostics. Highlight any experience you have with engineering and support tools, as well as how you've used customer telemetry to identify trends or issues.
✨Demonstrate Relationship Management
Prepare examples of how you've acted as the voice of customers in previous roles. Discuss how you've synthesised product feedback and collaborated with various teams to resolve critical customer issues, showcasing your ability to manage relationships effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex escalations. Think of specific instances where you've conducted root cause analysis and turned findings into actionable improvements.
