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- Tasks: Support claims processes and manage relationships with partners in a dynamic, hybrid role.
- Company: Join HSB, a leader in insurance innovation, committed to diversity and inclusion.
- Benefits: Enjoy 25 days annual leave, a 13% pension contribution, and professional qualification support.
- Why this job: Be part of a collaborative team that values your input and fosters personal growth.
- Qualifications: Ideal for those with customer relationship experience and a passion for the insurance industry.
- Other info: Hybrid work model with office days on Wednesdays and Thursdays.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Claims Relationship & Operations Specialist
Company
HSB
Location
Manchester, United Kingdom
Role: Claims Relationship & Operations Specialist
Location: Manchester (hybrid – Weds & Thurs in office)
Permanent
Job Purpose:
Reporting to the Claims Operations Lead, this role will work closely with Business Development and Partnerships to deliver to our clients the development, implementation, and monitoring of claims processes and value add services. The delivery and pro-active monitoring of these claims activities will support the development of sound profitable business and strategic partnerships. You will work with all Client Partners on regulatory regulations and Consumer Duty Data.
Key Responsibilities:
- Work with the Business Development teams, including Partnerships, to assist and provide support for the on boarding of new business portfolios and distribution partners.
- Supporting the ongoing relationship management of existing partners.
- Marketing and Communication for awareness of the Claims Team, to include social media presence and webinars.
- Drafting and updating of Treaties, Terms of Business Agreements, Service Level Agreements and Claims Service Guidelines.
- Assist the Claims Operations Lead in the design, development and implementation of claims service processes and activities to support onboarding of new partnerships or new product development.
- Coordination and proactive management of regular claims and service review meetings with key business partners and client companies.
- In conjunction with the Claims Technical Team, prepare and deliver claims function/product training presentations as required, internal and external.
- Develop and share claims service performance reports in relation to the business partners portfolio with Claims Management, Business Partner’s, and Client Company Key Contact and Sales / Partnership teams as appropriate.
- Assist in the completing of Due Diligence / Risk Assessments to ensure any new / existing claim or loss adjusting services suppliers meet the criteria set by the business as it relates to the claims function.
- Review existing claims services and processes to identify opportunities for enhancement and innovation to improve quality and efficiency of claims propositions and client experience.
- Support the Claims Operations Lead in obtaining and responding to regular client feedback.
- Embed Consumer Duty and Regulatory Regulations within the implementation of New Business .
Key Skills & Experience:
- Track record of successful customer relationship management
- Excellent understanding of Consumer Duty and Regulatory Requirements for the Insurance Industry
- Excellent presentation skills and ability to produce “user friendly” Management Reports.
- Knowledge of general insurer markets and programmes
- Excellent written skills, ability to draft and create contract wording
- Good Microsoft programme, PowerPoint and PowerBI
- Knowledge and understanding of global placements
Qualifications & Educational Requirements:
- Partial or completed CII Qualifications – preferred
- Educated to degree level or equivalent – preferred but not essential
- Aviva Digital GP
- Employer Pension Contribution of 13%
- Annual Bonus
- Professional Qualification Support
- 25 days annual leave (plus bank holidays)
At HSB Group (including Premier Gurantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
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Claims Relationship & Operations Specialist employer: ERGO Group AG
Contact Detail:
ERGO Group AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Relationship & Operations Specialist
✨Tip Number 1
Familiarise yourself with the latest Consumer Duty and Regulatory Requirements in the insurance industry. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Network with professionals in the insurance sector, especially those involved in claims management and operations. Attend industry events or webinars to build connections that could provide insights or referrals for the position.
✨Tip Number 3
Prepare to discuss your experience in customer relationship management and how it relates to claims processes. Be ready to share specific examples of how you've successfully managed partnerships or improved client experiences in previous roles.
✨Tip Number 4
Showcase your presentation skills by preparing a mock presentation on a relevant topic, such as claims service performance. This will not only help you practice but also give you a chance to impress during the interview with your ability to communicate effectively.
We think you need these skills to ace Claims Relationship & Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Claims Relationship & Operations Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your track record in customer relationship management and any relevant experience in the insurance industry. Use specific examples to demonstrate your understanding of Consumer Duty and Regulatory Requirements.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in HSB and how you can contribute to their goals, particularly in claims processes and partnership management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at ERGO Group AG
✨Understand the Role
Make sure you have a solid grasp of what a Claims Relationship & Operations Specialist does. Familiarise yourself with the key responsibilities listed in the job description, such as relationship management and claims process implementation.
✨Showcase Your Presentation Skills
Since excellent presentation skills are crucial for this role, prepare to demonstrate your ability to communicate effectively. Consider bringing a sample report or presentation to showcase your skills during the interview.
✨Familiarise Yourself with Regulatory Requirements
Brush up on Consumer Duty and regulatory requirements relevant to the insurance industry. Being able to discuss these topics confidently will show that you are well-prepared and knowledgeable about the field.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask your interviewers about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
