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For Companies At a Glance
- Tasks: Lead customer relationships and manage projects to ensure client success.
- Company: Incode is a leading provider of identity solutions, transforming online authentication.
- Benefits: Enjoy flexible working hours, open vacation policy, and wellness programs.
- Why this job: Join a dynamic team at a Unicorn-status scale-up with a focus on innovation and collaboration.
- Qualifications: 6+ years in consulting, strong project management skills, and an MBA preferred.
- Other info: We value diversity and inclusivity, welcoming talent from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Senior Enterprise Customer Success Manager – EMEA
Join to apply for the Senior Enterprise Customer Success Manager – EMEA role at Incode
Senior Enterprise Customer Success Manager – EMEA
Join to apply for the Senior Enterprise Customer Success Manager – EMEA role at Incode
POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
The Opportunity
We are looking for a high energetic and collaborative Enterprise Customer Success Manager for EMEA to serve as the strategic interface between our clients, internal engineering and product teams. This role requires both strong tactical skills and strategic level thinking. On the tactical side, this person needs to be able to help the team navigate through agile delivery, manage the team and architecture to provide the guidance, and shepherd in flight projects to their successful ends. This candidate will work closely with Product Managers, Delivery, DevOps, Infrastructure and Business Operation teams in a highly collaborative environment and global environment to provide quality software and solutions to our clients.
Responsibilities
- Manage all stages of customer relationship:
- Implementation (it’s all about project management).
- Building amazing client relationships by providing exceptional service.
- Insight presentations (data analysis and interpretation) for clients and their executive teams.
- Manage any key issues and risks.
- Provide expert knowledge and support to our growing client base, through a consultative approach to deliver successful outcomes for our clients.
- Working collaboratively with the rest of the Client Success team to provide red-carpet support to our clients.
- Engage Solution Engineers and other Incoders as needed to provide solutions and guide customers through implementations and successfully transition into production phase, resulting in accounts growth.
- Make impactful and creative decisions.
- Able to develop processes to scope out Enterprise Customer requirements correctly.
- Build a methodology that delivers continuous results and measures success.
- Provide customer support and solve issues in integration and production leveraging knowledge of product and interactions with Customer success, Engineering and QA teams.
- Find creative solutions to customer requests and provide customers an experience that they will LOVE!
Requirements
- +6 years of experience in consulting firm leading customer projects with demonstrated analytic and problem solving skills.
- MBA or relevant Master’s degree in business, technology or engineering is highly preferred.
- Previous Customer Success in enterprise and / or SaaS environment is a plus.
- Strong project/program management skills.
- Technical acumen to allow effective articulation of Enterprise capabilities & offerings highly preferred.
- Excellent communication skills with the ability to distill complex issues.
- Comfort with large data sets and ability to extract business insights from analysis.
- Comfort with ambiguity and a rapidly evolving business landscape.
- Solid stakeholder management skills, both for internal and external stakeholders.
- Experience working in an organization that develops mobile apps and services for enterprise customers.
- Working knowledge of biometrics or identity software is ideal.
- Proven track record of resolving issues and risks in a cross functional and collaborative way.
- Confident, and you easily build relationships when working with your customers and internal partners.
- Naturally curious, eager to learn and proactive in sharing knowledge with others.
- Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.
8 Aspects Of Our Culture
- Values are what we value
- High performance
- Freedom & responsibility
- Context, not control
- Highly aligned, loosely coupled
- Continuous Feedback
- Pay Top of Market
- Promotions & Development
- Learn more about Life at Incode!
Benefits & Perks
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefits package according to location (401k, medical insurance, etc.)
Equal Opportunities
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always looking for talented and passionate people from all backgrounds and walks of life.
Applicant Data Privacy
We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.
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Senior Enterprise Customer Success Manager - EMEA employer: Incode
Contact Detail:
Incode Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Enterprise Customer Success Manager - EMEA
✨Tip Number 1
Familiarise yourself with Incode's identity solutions and the industries they serve. Understanding their products and how they reduce fraud will help you articulate your value during discussions.
✨Tip Number 2
Network with current or former employees of Incode on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations for the Senior Enterprise Customer Success Manager role.
✨Tip Number 3
Prepare to discuss your experience with project management and customer success in detail. Be ready to share specific examples of how you've navigated challenges and built strong client relationships in previous roles.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to drive decisions in past projects. Highlighting your ability to extract insights from large data sets will resonate well with the hiring team.
We think you need these skills to ace Senior Enterprise Customer Success Manager - EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, project management, and any technical skills that align with the job description. Use keywords from the job posting to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of Incode's mission. Mention specific experiences where you've successfully managed client relationships or projects, and how you can contribute to their goals.
Showcase Problem-Solving Skills: In your application, provide examples of how you've tackled complex issues in previous roles. Highlight your analytical skills and ability to derive insights from data, as these are crucial for the Senior Enterprise Customer Success Manager position.
Highlight Collaborative Experience: Emphasise your experience working in cross-functional teams. Describe situations where you've collaborated with engineering, product, or other departments to achieve successful outcomes for clients, as this aligns with the role's requirements.
How to prepare for a job interview at Incode
✨Understand the Company and Its Solutions
Before your interview, make sure to research Incode and its identity solutions thoroughly. Understand how their products work and the industries they serve. This knowledge will help you articulate how your skills can contribute to their mission of reducing fraud and enhancing digital trust.
✨Showcase Your Project Management Skills
As a Senior Enterprise Customer Success Manager, you'll need strong project management abilities. Be prepared to discuss specific examples from your past experiences where you've successfully managed customer projects, navigated challenges, and delivered results. Highlight your tactical and strategic thinking skills.
✨Demonstrate Your Analytical Skills
Given the role's focus on data analysis and insight presentations, be ready to showcase your analytical skills. Discuss how you've used data to drive decisions in previous roles and how you can leverage this ability to provide valuable insights to clients at Incode.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and stakeholder management skills. Think of situations where you've resolved issues or risks in a collaborative manner. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
